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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 19, 2007 #481 of 2181
    KustomMerc

    KustomMerc New Member

    28
    0
    Jun 1, 2007
    can anybody verify that the picture quality is not the same with Tivo3 and Cox cable cards then the HD picture you can get over the cable with the HD tuner in your set. I'm running the latest firmware too. ??
     
  2. Jul 24, 2007 #482 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    Hey all,

    Anyone have a recent experience with Cox San Diego? I'm about to ditch the SA 8300HD and this thread has scared the hell out of me. :)

    Also, is Cox San Diego using multi-stream cards yet?
     
  3. Jul 24, 2007 #483 of 2181
    VicV_1

    VicV_1 New Member

    21
    0
    Feb 5, 2006
    Parma, Ohio
    I called Cox Cleveland because I had a problem with cable card #2. Sometimes HBO channels and some HD channels would cause an error. The gray/black screen would come up. If I rebooted it would be fine then all of a sudden, I'd get that screen again. The Cox guy came out and replaced card #2 and haven't had any problems for 2 weeks now. :)
     
  4. Jul 27, 2007 #484 of 2181
    Joe Jensen

    Joe Jensen New Member

    99
    0
    Jul 7, 2003
    Arizona
    Cost estimate ????

    I currently have DirectTV, one HD Tivo and one SD Tivo DSR6000. I also use COX high speed internet and there is a $10 bundle savings if I have their Cable and Internet.

    I am considering a move to COX in Phoenix. When I would move, I would end up with 2 HD Tivo units.

    From reading this entire thread it looks like I will have a much larger monthly cost.

    2 Tivos, one $12.95 and one at $6.95 for MSD?

    4 cable cards at $6 each?

    What else?

    Here is what I pay Direct TV now.
    $47.99 TOTAL CHOICE Monthly

    $13.00 HBO Monthly

    $9.99 HD Access Monthly

    $5.99 DIRECTV DVR Service Monthly

    $4.99 Additional Receiver

    $81.96 Total

    $56.45 High Speed Internet (looks like I can reduce it to $39.95 plus tax with some new rate)

    Can a Cox Phoenix user tell me what it will cost me?
     
  5. Jul 27, 2007 #485 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I have the digital tier with 2 cablecards in one of my S3s.

    The bill is $118 and change for High speed Internet, digital cable, and the telephone service. The phone service pretty much works out to be free in the deal. If you opt-out of the phone it costs about the same. I think I'm paying a little less as they grandfathered my old price when they did the last rate hike (about $10).

    I think you're looking at another $11 for the #2 S3 (Cable card fees + digital gateway fees).

    then another $12.95/mo for HBO.

    I'd figure $140-$150/mo to cox for 2 S3s, 4 cablecards & HBO, High Speed internet, & Digital phone service + your Tivo fees.

    See if you can talk them into a free install for the Cablecards - that alone is worth about $60.
     
  6. Jul 27, 2007 #486 of 2181
    Joe Jensen

    Joe Jensen New Member

    99
    0
    Jul 7, 2003
    Arizona
    Shawn, did you have DirectTV HD before Cox? If so, how does it compare?...joe
     
  7. Jul 27, 2007 #487 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    No, I had Voom until it went out of business, then Cox with their crappy DVR.

    I canceled Cox and went to Qwest VDSL.

    I did off-air for HD and VDSL for cable until the S3 came along.

    I then switched to the Cox triple play. The quality is good!
     
  8. Jul 27, 2007 #488 of 2181
    mriechers

    mriechers New Member

    54
    0
    May 26, 2005
    Cox pricing is fairly uniform, no?

    I'm paying $138 /month in NoVA for 15mbps internet + digital cable + HD + 2CCs + HBO + 3 of those $2 channel packages. Its a bit expensive, but its a really nice service package.
     
  9. Jul 27, 2007 #489 of 2181
    DasRaven@

    DasRaven@ Analyst & Skeptic

    8
    0
    Jul 27, 2007
    Phoenix, AZ
    So Im about to pick up a TivoHD to replace my 8300HD and the second level Cox support says that right now the only way to get an M-Card is to take delivery of an 8300HDC as they come bundled.

    I asked why single-stream cards are available separately, but M-cards are not and they said we don't know, but will let you know sometime today.

    I'm not holding my breath for an answer. Sounds like this is all new to them.
    I wonder if I could schedule the 8300HDC install and just have them move it's M-card to the TivoHD and send back the 8300HDC and my current 8300HD?
     
  10. Jul 27, 2007 #490 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    where do you live, DasRaven?

    And nobody else here has Cox San Diego?
     
  11. Jul 27, 2007 #491 of 2181
    DasRaven@

    DasRaven@ Analyst & Skeptic

    8
    0
    Jul 27, 2007
    Phoenix, AZ

    Sorry, I was just setting up my profile. I'm in Phoenix.
     
  12. Jul 27, 2007 #492 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    OK so I went on Cox's site and called to get the scoop for San Diego.

    - No M-Cards
    - CableCards are $2 each/month
    - 1-time $55 installation charge (ouch!)

    Now I just need to drop hints to the fiancée what I want for my birthday in 2 weeks.. :)
     
  13. Jul 27, 2007 #493 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    don't forget the 'digial gateway fee' that you pay on top of the cablecard fees, per S3 (and sometime per cablecard!).
     
  14. Jul 27, 2007 #494 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    I didn't include the cost of cable into that..

    $46.95 standard + extended cable
    $6 digital cable (aka Gateway)

    and i'm currently paying:

    $9.95 DVR service
    $5.25 ****** 8300HD box
     
  15. Jul 28, 2007 #495 of 2181
    saltsage

    saltsage New Member

    1
    0
    Apr 16, 2002
    Desert...
    We had our series 3 installed last January with two cable cards and even though the installer did not know which end of the unit was up, with my assistance, we got the cards working. However, I have had numerous occasions where I have lost some of the local HD channels or lost them all even though the premium channels continued to work. A signal to the cards from Cox works after about 15 minutes and temporarily restores the channels. Definitely a PITA!! Anyone else having this issue??
     
  16. Jul 29, 2007 #496 of 2181
    KiddSupreme

    KiddSupreme New Member

    25
    0
    Dec 17, 2003
    San Diego, CA
    Well I am what they call a lurker on this website, hence the low post count. However, I would like to add my recent (and currently ongoing) experience with Cox Communications (San Diego, CA). I recently (last Thursday) purchased a Tivo HD from Circuit City. That same day, I contacted Cox to setup a 2 cablecard installation on the device. The nice lady on the line stated someone could be there the next day (friday).

    Friday comes, and I have the Tivo HD connected and ready to go. The installation appointment was between 11am and 1pm. Imagine my surprise when the guy is there 11:03am with cards in hand. He went about his business installing the cable cards. Long story short, 3 hours into the install, we had a successful install of one of the cards in slot 1, but major artifacting and dithering in slot 2. My helpful installer went through 6 different cards. He even used some multistream cards (although according to the installer, I would still need two cards regardless of whether they are multistream or single stream. Apparently Cox only sends out a single stream per card. But I digress).

    At first, I thought it was his cablecards. I mean, how likely is it that I just received a new Tivo HD that is defective. Feeling a bit disappointed at the point, my helpful installer said he would come out tomorrow to try some more cards. Tomorrow comes (Saturday), and the installer tries again to get that second slot to work. But no dice, just bad reception. It is at this point that I am now convinced that something may be wrong with the Tivo HD itself. The installer states that he would be out on Monday with a whole new set of cards to try.

    In the meantime, I checked at the Circuit City in my area to see if any other Tivo HD's were available. Unfortunately, they were out of stock. However, there was a Circuit city 25 miles away that did have it in stock. I proceeded to return the Tivo HD, drive up to get the new Tivo HD, and return home. However, when I called Cox to activate the cards (the installer left a multistream card and a single stream card), the lady on the other end stated that only an installer could install the cards (which I find strange since all they really do is stick the card in, call up dispatch, read off the serial number, Cable Card ID, & Host ID. How "technical" can that be).

    But unfortunately the lady on the other end was adamant about it. So now I wait until Monday to "hopefully" enjoy dual tuner Tivo HD goodness. I will try to keep you appraised of any new developments. I would like to say that I am happy have the cable installer went above and beyond what is normally expected of an installer. He stayed an hour past my window to try and get that Tivo working. That's what I call service.

    If anyone else is in the San Diego area, I'd appreciate hearing your experiences with Cox & Tivo. TTYL.
     
  17. Jul 30, 2007 #497 of 2181
    lasergecko

    lasergecko New Member

    131
    0
    Mar 13, 2003
    Get a new card installed, especially if you see the diagnostics screen popping up no matter how briefly.
     
  18. Jul 30, 2007 #498 of 2181
    frankthetank

    frankthetank New Member

    8
    0
    Jul 27, 2007
    Fairfax, VA
    TivoHD Cable Card issues anyone?

    The Fairfax Cox tech got the 1st cablecard working just fine, but when installing the 2nd cablecard, the picture was tiled and very pixleated. Thought it might be a defective card, so tried 3 other cards and all of them had the same problem. I think this is turning out to be a Tivo box issue. Has anyone else had this problem??
     
  19. Jul 30, 2007 #499 of 2181
    moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
    Well if you look up just a couple of posts ago KiddSupreme is having the same issue: "we had a successful install of one of the cards in slot 1, but major artifacting and dithering in slot 2"
     
  20. Jul 31, 2007 #500 of 2181
    KiddSupreme

    KiddSupreme New Member

    25
    0
    Dec 17, 2003
    San Diego, CA

    Day 5 of the struggle:

    So, Monday arrived, and my friendly neighborhood Cox Cable installer comes with 2 brand spanking new single stream cablecards. The first cablecard (Slot 1) install goes off without a hitch. But the second cablecard (Slot 2) has the same pixelated, jibberish on screen. Surprisingly, all the HD channels came in perfectly clear on the Slot 2 cablecard, but no other channels.

    Going through the cablecard screens with the installer, we noticed something peculiar. We were getting EMMs, but no ECMs incrementing. Also, under decryption status, it stated "No ECMs detected". The dispatch asked us to try the different channels, and come back to the Cablecard screen. Eventually, the ECMs went up by about 3, and the decryption status said "OK". But about 30 seconds later when we checked, the ECM count dropped back down to 2, and the decryption status stated again "No ECMs detected".

    So now we have an issue. Before I thought it could possibly be a defective Tivo. But this is a brand new different Tivo HD. The installer stated that they are going to have to send out their most senior installers. Basically, think of them as individuals that really know their stuff and are willing to stay 8+ hours to get something fixed. I'm suppose to receive a phone call tomorrow from Cox to get that setup.

    But yeah, to the individual that stated if anyone else was having the same issue, I am. And this is my 2nd Tivo HD. I'm pretty much 100% sure it has nothing to do with the equipment. For some reason, ECMs are coming down Cablecard Slot 2.
     

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