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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jun 11, 2007 #461 of 2181
    Sadara

    Sadara huh?

    3,179
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    Sep 27, 2006
    Wichita, KS
    Cox guy is out today to do the install, he's been here for 2 hours now and they still aren't working. I'm getting all basic channels, basic HD channels, but not the encrypted HD Channels. He's had them make sure they are sending the right signal to the cards. He also made sure they showed the same card in slot one that he saw in slot one, that didn't resolve the problem. Both cards are acting the same way. I was able to confirm through the tivo settings that the Tivo is receiving a signal on those channels, but not the channel itself. Any suggestions?
     
  2. Jun 11, 2007 #462 of 2181
    TravisKU

    TravisKU The Cable Guy

    1,340
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    Nov 26, 2001
    Somewhere...
    I've had trouble with my regular premiums with Cox, but no problems with the HD channels.
    Did you have a cable box they were originally tied to? I know they had to remove them from my cable box then re-assign them to the cable cards.

    Travis
     
  3. Jun 11, 2007 #463 of 2181
    Sadara

    Sadara huh?

    3,179
    0
    Sep 27, 2006
    Wichita, KS
    After 3 hours, he finally got it working. Turns out the signal wasn't strong enough coming in to our house, he did some things at the box, replaced a splitter and all is good now!
     
  4. Jun 13, 2007 #464 of 2181
    mriechers

    mriechers New Member

    54
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    May 26, 2005
    OK, just adding to the experience here...

    COX Fairfax VA, I just received my Series 3 and called them to come trade in my HD cable box for 2 cable cards. They woman I spoke to was VERY confusing, but she said that it would cost me $2 LESS per month to have 2 cablecards w/ HD service vs. 1 HD box. When I asked for a pricing breakdown she didn't provide one (wtf?) Also, service fee was $30 per card, and I could not negotiate it lower.

    But, the rep had heard of the TiVo S3 before, put a note in the report for the truck guy that he was installing 2 cablecards in a TiVo, and the guy is going to come tomorrow during a 2 hour time window. So far this sounds promising, I'll update with what really happens.
     
  5. Jun 14, 2007 #465 of 2181
    Todd

    Todd Gee thanks Jeremy...

    7,418
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    Oct 7, 1999
    S.E. Virginia
    So how did it go?
     
  6. Jun 15, 2007 #466 of 2181
    mriechers

    mriechers New Member

    54
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    May 26, 2005
    I'm all up and running now :)

    Installers (two) came on time! with 4 cable cards in hand. I thought, sweet, they brought backups. Turns out they've done a few TiVo S3s before. The installer then gave me this info nugget:

    Cox Cable cards have a "born-on" date if you will, a little sticker saying when they went into service. If the date is 12-2006 or later, the cableCARD will take, no problem. If the date is earler than that, they need a firmware upgrade which comes over the cable, and may or may not work. Meaning, most of the time, it will not work.

    So, my installer had 4 cards, 1 with a 2007 date, 2 with a 2005 date, and 1 with a 2004 date. (I didn't know they had cableCARD in 2004!) He tried the 2007 card in Slot1, it was recognized in about 10 seconds, wrote down the CC# and ID#, called it in, all channels were working in about 1 minute. Perfect.

    Then he says... OK, now the hard part. Tried the other cards, with no luck. Let 1 of them wait in the "updating..." screen for over an hour, still nothing. He called to other installers in the area, and 1 of them had another 2007 model cableCARD on his truck. The other installer came by, popped in his 2007 card, and it took just like the first one did. The whole service call took 3 hours. The first card was working in the first 5 minutes, then 2hours 50 minutes of down time, then 5 minutes to get the 2nd 2007 model card to work. They were happy to be gone.

    So, I hope this helps someone else. When making your service request, not only tell them its for a TiVo S3 (that did seem to help make my call easier, they knew what to expect) but also request that they bring the most recent cableCARDs they can find in their warehouse.
     
  7. Jun 15, 2007 #467 of 2181
    gwsat

    gwsat New Member

    455
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    Sep 14, 2006
    Oklahoma City
    That’s interesting. The CableCARDs that Cox OKC installed in my S3 in early January were rebuilt SA cards, so it’s obvious that the firmware they had was from 2006, at the latest. Still the two cards Cox installed have been working for more than five months. It looks as if I got lucky.
     
  8. Jun 15, 2007 #468 of 2181
    stevil

    stevil New Member

    6
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    Aug 28, 2002
    DC Metro
    Your tip on asking them to ensure to bring multiple ones is a good one. I'm in VA too and just had my new S3 cable cards installed today by COX. Unfortunately I read this thread as they were futzing around with trying to get the 2nd one to work. They only brought 2 and they thought that they were only installing 1...(even though I told them I needed 2 and it was for a Tivo when I ordered the service). They need to come back tomorrow with a bunch of them to test to get ones to work. I told him to bring one after 12/2006 and he said "I'll bring as many as I can"...

    Strange thing is I do get a couple of channels on the 2nd tuner - a PPV preview channel and a "Cox" channel (channel 95 in VA) that just has a the name Cox on it.
     
  9. Jun 21, 2007 #469 of 2181
    lordargent

    lordargent real ultimate power

    541
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    Nov 12, 2002
    Got 2 cards installed earlier this month, got rid of their HD non DVR box. I just got the bill for this month and here's what changed.

    + $3.50 : Cox digital cable service: Before : $17, after, $20.50. (it also shows the quantity going from 2 to 3, but the $ column just lists the total. So I don't know what they're charging for each device (I have two cable cards and a SD cablebox now)).

    - $5.25 : Digital Receiver - HD (I got rid of the HD cablebox/space heater)

    + $4.00 : Cox cablecard (2 cards at $2 each)

    End result, my cable bill went up $2.25

    /Install fee was a one time $55 fee for both cards.

    /the install took about 30 minutes, 10 minutes of that was him being on hold with the home office to get the cards authenticated. Didn't seem that long though since we were having a discussion about tivos and gaming consoles.
     
  10. Jun 22, 2007 #470 of 2181
    mriechers

    mriechers New Member

    54
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    May 26, 2005
    That sounds spot on lordargent. I'm waiting for my bill to see if the changes are similar. Thanks for the news.
     
  11. Jun 27, 2007 #471 of 2181
    sorbok

    sorbok New Member

    7
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    Dec 9, 2006
    I've been reading the S3 threads for a long time, especially the Cox cable threads. My wife and I have been wanting another Tivo for some time, but I've been dreading the cable card install. When the S3 had the rebate before Father's Day, we finally decided to take the plunge.

    Following the advice of several posters, I hooked up the S3 to a high def antenna after delivery and ran guided setup. I forced several connections to Tivo over a couple of days and got the latest software version. Then I called Cox, informed them I wanted an EXPERIENCED technician to connect the cable cards and anticipated the worst.

    The tech showed up an hour early, informed me he was one of only two guys in the department that knew exactly how to set up an S3, and went to work. He certainly seemed to know what he was doing. Less than an hour later, tivo was up and working with the new premium channels I ordered at the same time as the install. He stayed through a new guided setup, made some adjustments, and even moved my S3 to the same spot where the Cox dvr was at.

    I couldn't have asked for a nicer tech. It's been 3 days and NO problems. Just thought I'd post some good news for others to read!
     
  12. Jun 28, 2007 #472 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Excellent, sorbok! Hopefully they won't charge you for two cablecard installs and an extra outlet install as they did for me!
     
  13. Jun 28, 2007 #473 of 2181
    sorbok

    sorbok New Member

    7
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    Dec 9, 2006
    I hope not also! They did originally quote me $60 (30 ea) for the truck roll but I told the phone tech I had been "quoted $45 previously" (based on other posts here). He put me on hold for a minute and came back to say I was right and made the adjustment. Now of course I'll have to wait for the next bill...
     
  14. Jul 10, 2007 #474 of 2181
    raygundan

    raygundan New Member

    74
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    Oct 29, 2003
    Cox installers in Chandler, AZ (near Phoenix) brought three Scientific Atlanta cablecards, all of which were invalid according to the error message that popped up on the Tivo. My Tivo was working fine with a pair of Motorola cards from Comcast in Indianapolis.

    They're claiming that they haven't successfully installed any Series 3 units and that they're waiting on information from Tivo. Is there anybody on Cox in or near Chandler, AZ who has their Series 3 up and running with cablecards? Is this an issue with a known workaround, like maybe they have all their cards programmed wrong and they need to be reflashed?
     
  15. Jul 10, 2007 #475 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    Sounds like you had an installer who wanted out of there.

    I'm not in chandler but I'm on the same Cox system. It could be something specific to your area, but I doubt it.
     
  16. Jul 10, 2007 #476 of 2181
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    Just had CableCards installed in my second Tivo S3 here in Cox, Orange County, CA. This time installation was an absolute breeze with no glitches at all and the installer was in and out in less than 30 minutes. This compared to a 3.5 hour install with many issues the first time (back in November 2007). So looks like Cox OC has their act together for CC installs for Tivos and I think Tivo also improved things to make it much easier as well. It is no longer an intimidating experience that one has to go through. Even on billing front Cox OC now only charges for a single CC install instead of 2 like they tried to do last time. I will still get charged monthly for 2 additional outlets ($1.49 each) along with 2 CC charges ($1.99 each) but that I can live with.

    Now all that's missing is MRV & TTG and I'll be set :D
     
  17. Jul 10, 2007 #477 of 2181
    raygundan

    raygundan New Member

    74
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    Oct 29, 2003
    Yeah, you could tell from the get-go that he wasn't a fan of the cablecards. To be fair, he's probably been burned by lengthy installs more than a few times. He was saying things like "yeah, you know you're gonna be behind schedule when you see there's a cablecard install on your list" and "these things are nothing but trouble. I can't understand why anyone would ever want one."

    But it was his manager that was telling me they have a long list of Series 3 Tivos that have never successfully worked with a cablecard, some of which have had as many as 50 different cards tested.

    It's baffling why it's so difficult for them out here. My first install back in Indiana was pretty smooth-- took maybe 20 minutes, nearly all of which was hold time while the installer called the office.
     
  18. Jul 10, 2007 #478 of 2181
    Mr. Coffee

    Mr. Coffee New Member

    36
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    Dec 1, 2005
    I'm near you in Queen Creek, AZ (Ocotillo & Ironwood), and Cox came out to install a few months ago.

    Worked fine, except one cable card had an error, but he had another. Worked great, and no problems.

    Our installer didn't have any Series 3 installs before, but he read the paper included with the Tivo, and everything was easy-peasy.
     
  19. Jul 11, 2007 #479 of 2181
    raygundan

    raygundan New Member

    74
    0
    Oct 29, 2003
    They came back today, and one of the three they brought this time worked. All of the non-working cards were dated 2007. The one that worked had a 2005 date. They're digging around in the warehouse for more old cards to try to get my second tuner up and running.
     
  20. Jul 12, 2007 #480 of 2181
    Gil

    Gil New Member

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    0
    Apr 8, 2002
    Well, Cox RI came out Tuesday to install digital cable and the cable cards. Knew I was in trouble when I found the tech installing splitters on my OTA antenna feed instead of the cable coax... Anyway, he puts the first cablecard in, and even though I told him 5 times and he read the Tivo instructions he starts to plug the second one in before even calling for the first activation. First card doesn't initialize. I checked the wiring and he'd jumpered from the RF out on the Cox DVR I wanted for the interactive and VOD stuff to the input of the Tivo. I suggested that might be screwing up the key exchange with the card...no, no, we do it like this all the time. Ayup. About an hour later, he figures what the heck and puts a splitter in to feed the Tivo directly. Shazaam, card one inits and looks like I have channels. Card 2 inits in about 5 minutes and he leaves.

    Finish guided setup, and started to play. Everything seems fine until I come across a channel that worked once and now doesn't display. Check each card separately and it turns out card #1 doesn't have the same channels as card #2. Call COX. First time, get a rep who seems to know what he's talking about. Reinits card, no difference. Has me swap cards and wait while it pairs and he inits them again. Problem follows card. I try to explain that it's his programming, not the card, but he insists it is a hardware problem and says he'll schedule a call. Fine. Hang up and call back in. This time, I get a rep without a clue. She tells me, oh, just wait...it takes time to get the full subscription. Ok, fine. BS, but I hang up anyway. Now it's almost midnight. Figure, what the heck, play some more CSR roulette. BINGO!!! I get a guy who actually understands what I'm telling him. Puts me on hold for 5 minutes while he reset the subscriptions on both cards and ran some comparison to ensure they were equivalent. Cold inits them both and up and running by 12:15AM.

    Next battle is to get Cox to wave the installation fee since, in reality I self-installed these cards. That ought to be a fun phone call!! :D
     

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