I just wanted to report a good experience with Cox Phoenix. They installed my Series3 Cablecards with no problems. I called and they confirmed that they understood what the Tivo is and knew it would be two cards. When the installer arrived I asked if he had two cards, and he did. I also asked if he had ever installed a Tivo before - he said "I think so." That made me a bit nervous, but he did take the instructions and follow them. The only problem he had was that he went ahead and inserted the second card too soon. The head end technician actually told him to take it out - said she had a bulletin about only installing one card at a time. She also talked him through getting the right information - he wanted to give her the TV model info (it doesn't even take Cablecards). After that it went smoothly. He verified I had all channels on both tuners (took about 10 minutes for them all to come in) and was out in about 45 minutes total.