1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 29, 2007 #401 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Where can you see the CCI byte setting? Mine all say:

    'Due to Restrictions set by the copyright holder, this recording: Cannot be transfered to VCR, DVD, or any other media device. To learn more blah blah blah'.

    This sounds like 'No further copying is permitted' from Tivo.com/copyprotection.
     
  2. Jan 29, 2007 #402 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    If you go to Messages & Settings -> Settings -> Remote, CableCARD, & Devices -> CableCARD Decoder -> select one of the cards -> CableCARD Menu -> CableCARD CP Screen you will see the CCI byte setting there. You have to make sure to tune the tuner (really both tuners) to a channel that would have protection (i.e. not the analog or clear QAM channels) to expect to see anything other than 0x00 (copy freely). It sounds to me like in Phoniex they have set the byte to 0x02 (copy once), which is fine under the FCC regulations. In Las Vegas they have set it to 0x03 (copy never), which means the recording is deleted after 90 minutes. That's what they aren't allowed to do except for on demand and pay per view channels.

    I'd be fine with a setting of 0x02. Not happy, but fine.
     
  3. Jan 29, 2007 #403 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Ahh so you can't check it for a recording other than the message.

    Sure enough mine are at 0x02.

    Great, How long until Cox Phoenix screws theirs up too. I'll hook up the Off-air with a quickness if 0x03 hits here.
     
  4. Jan 29, 2007 #404 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Visit #3 from Cox in Baton Rouge. The guy is still working on the situation, but the CableCard he brought only shows the Host, Data, and CableCard numbers as all 0's. I got TiVo tech support on the phone at the same time and let her speak to the Cox tech. They switched my working card to the top slot, and its info came up fine, so the slots aren't to blame. The Cox tech still can't believe that 4 cards in a row have failed, coming from three different technicians. He wants to reschedule for a fourth visit on Wed.

    This is getting ridiculous. I'm not upset with TiVo, because I don't believe its their problem, but I'm getting to the point where I want to cancel my Cox service and send back my S3 (in my opinion, the S3 price isn't affordable if I only get 5 OTA channels to use it with).

    I can do single tuner recording with my one working CableCard, but thats it! I might even be satisfied if I could record HD and subscription programming with one cablecard and analog cable service with the other tuner, but I don't think its possible to enable one digital tuner and one analog tuner, or am I wrong on that?
     
  5. Jan 29, 2007 #405 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    No, you're not wrong. With only one cableCARD you get only one tuner. No recording of two shows.

    And I would believe they had 4 bad cards. I think when cards don't work the techs just put them back in inventory. One of the cards I got had a bent connector. The guy was able to straighten it out, and it's worked fine since, but sometimes I think the cable companies don't keep track of bad cards so you can have a crappy experience, give up, and just get their DVR. :(
     
  6. Jan 29, 2007 #406 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    I had the same opinion on Sat when that tech showed up. This tech at least seems to give a damn. The last one just said "oh well" and rescheduled the appointment. This tech is working so hard with his supervisor and their IT dept that he is in risk of being late to his next appointment.

    I also felt bad for the first tech, who said that since the first card he brought for slot 2 didn't work, they would have to schedule a rework, and that would count negatively on his service record, even though it was clearly the cards problem and not something that he did wrong.

    I requested that they bring about six CableCards with them so that MAYBE one will work, but their office will only dispatch enough cards to get the job done, in order to cut down on equipment loss and theft! That means one card per visit.

    AAAARRRRGGGHHHH!
     
  7. Jan 29, 2007 #407 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    Having gone through a lot of problems installing my S3 with Cox myself requiring several repeat visists, I am of the belief that most of the cards referred to as "bad" probably are not. In most cases, I believe that cards are probably not being provisioned correctly by Cox as the techs have not been adequately trained to program the cards.

    If Cox is believes the cards are provisioned and paired correctly, have them send a "cold hit" to the cards. Many of their techs think that they can just send a "refresh" to the cards like they do to their set to boxes, but it won't work.

    This solved all my problems once this was figured out.
     
  8. Jan 29, 2007 #408 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Yeah, I don't think the cards themselves are corrupt or broken. In past posts, I used the term "not initialized" rather than bad. At this point, I am just using "bad" to mean "it ain't happening..." LOL

    With the cards reading all 0s, I just think the cards were received by Cox from Motorola, and then passed out to the techs. They were never setup properly for use in the local system. Is this a lack of training issue? Perhaps. Probably on two different levels, the techs who make sure the system is running at the head end, and the techs who do the installs. If they don't understand what they are looking at on the screen, then they aren't properly trained.

    I also think that sending out another tech to solve the problem is ridiculous. If one cable tv tech who was sent to install cablecards can't figure the problem out, or at least know how to talk to someone at the office to get it working, then that person shouldn't have been sent out to begin with.
     
  9. Jan 29, 2007 #409 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    More update. I called Cox again today, and the guy on the other end tried to be more helpful, but at the end of 30 minutes they still insist I am the only one with the problem and that the tech needs to come out to swap the cards. He did say he would forward my info to his supervisor and the head-end folks, but apparently the gods of the head-end won't speak to mere mortals like me. So now I have to wait 2 weeks for the next available appointment. Since I have to wait, I did find that the City of Henderson attorney's office handles complaints to the local franchise authority, so I have a call in to the attorney in charge of that.

    If you are in the Las Vegas area, please call Cox if you are having this issue with your Series 3 and make sure to tell them your problem is that the CCI byte is set to copy never (0x03). If you happen to live in Henderson, you can go to the city's web site, click Contact Us, then scroll down for the number to the City Attorney's Office.
     
  10. Jan 29, 2007 #410 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    Well, I got home and there was a message from the guy at Cox who I had talked to this morning. Lo and behold there had in fact been a problem at the head end. Apparently there had been a miscommunication from corporate. the VOD and PPV channels were suppose to be set to copy never (0x03), the premium channels (HBO, Showtime, etc) to copy once (0x02), and everything else left as copy freely (0x00). So either corporate told them something different or somebody on the head end only read the first part and set basically everything to 0x03.

    So it is fixed now, and hopefully Cox will be more careful in the future.

    Oh, and I was right. ;)
     
  11. Jan 29, 2007 #411 of 2181
    ah30k

    ah30k Active Member

    2,211
    0
    Jan 8, 2006
    On my Comcast system the entire digital lineup is set to copy once. This kind of sucks since I am now trying to run my HDMI and composite outputs simultaneously and copy protection won;t allow it.

    Perhaps I should call the cable company and complain. Anyone know if the digital tier should be set to copy once or copy freely?
     
  12. Jan 29, 2007 #412 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    My understanding given the research the last couple of days is that they can, if they want to, set everything except the broadcast networks to copy once. A few have done that, many have left it to copy freely. It is frustrating, but it is also within the FCC regulations.
     
  13. Jan 29, 2007 #413 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    After 3 unsuccessful installation visits from Cox, and only 1 cablecard working, I ended up speaking to the regional tech support manager. He, and his top tech who has been successful at S3 installs, and three of his best techs will be coming to my house on Wed for the 4th and last visit to do the second cablecard install.

    The idea is that the guy who knows what he is doing is going to show everyone how its done, and how to troubleshoot it. The manager is going to make sure it works. He is also refunding my installation fee of $54.

    I already stated to him that he has until the end of Wed to get it done, or I'm pulling the plug on my whole install, and going to DirecTV. I got my SD-DVR80 fixed, so I'm very willing to do so.

    I see light at the end of the tunnel.
     
  14. Jan 30, 2007 #414 of 2181
    AzFrtDog

    AzFrtDog New Member

    13
    0
    Jan 17, 2007
    Scottsdale, AZ
    I am in the PHX Cox area. I am having a problem with selecting stations from the program guide. I get a black screen with no audio/video until i press either Info or guide, then picture appears normally. If i direct tune a channel (not from the guide) all is normal. Happens on all stations both CATV and ATSC.
    Talked to TIVO support several times, redid the setup, no help. Today they told me to go to the Cablecard setup menu's. They told me that there should not be any "Reserved" items listed ( i have three, the top 2 and the bottom 1 all say RESERVED).
    I was told to call Cox and have them replace the cards. I am reluctant to buy this story on face value.. all channels are decoded correctly including premiums. They tell me i must go through this step before they'll consider swapping boxes.
    Anyone else out there, could you check and see if you have RESERVED showing in any of the slots??
     
  15. Jan 30, 2007 #415 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    I have RESERVED in those slots as well here in Las Vegas, and both mine work fine (especially once Cox fixed the head-end problem ;) )
     
  16. Jan 30, 2007 #416 of 2181
    AzFrtDog

    AzFrtDog New Member

    13
    0
    Jan 17, 2007
    Scottsdale, AZ
    I figured as much. I take it you don't have any problem selecting channels from the guide?
     
  17. Jan 30, 2007 #417 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    AzFrtDog-
    I'm using Cox Phoenix as well and don't have the problems you have. The only issue I've had in the 3 months of having the S3, certain channels were not appearing one 1 tuner. Called Cox and they came out the next day and replaced 1 card. That was about 2 weeks ago and all is fine.
     
  18. Jan 30, 2007 #418 of 2181
    JPinAZ

    JPinAZ Dead money

    879
    0
    Jun 26, 2003
    Phoenix, AZ
    Did you see the responses in the thread you started? Apparently it's an HDMI issue.
     
  19. Jan 31, 2007 #419 of 2181
    AzFrtDog

    AzFrtDog New Member

    13
    0
    Jan 17, 2007
    Scottsdale, AZ
    Wow, forgot to check that. I see that a: I'm not alone with this and b: (surprise) Tech support is clueless. This has been going on for months and they have no record of the issue? For info, i am using HDMI with output at 1080i fixed.
     
  20. Feb 3, 2007 #420 of 2181
    kentquigley

    kentquigley New Member

    2
    0
    Dec 2, 2002
    Fairfax, VA Cox. It only took two visits to get my S3 CableCards working. First visit the tech had 4 cards and none of them worked, he wasted over two hours of my time. Second visit, different tech, took him 30 minutes, and the cards have been working mostly fine for the past month.

    I have three problems; one channel (NASA) has no audio, occasional audio dropouts, and occasional gray screen that clears by changing the channel.
     

Share This Page