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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 22, 2007 #381 of 2181
    steelio

    steelio New Member

    121
    0
    Jul 12, 2002
    Kansas,USA
    Does anyone know why I have to reset the channels I receive in my TiVo? Sometimes 2 times a day and sometimes every other day? I tell the tivo that I do not get the Hispanic channels or any other channels but they keep showing up.
    Any clues?
    Thanks
     
  2. Jan 23, 2007 #382 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Cox in Baton Rouge, LA here. Just ordered my Tivo series 3. Cox is charging me a $54 install fee and $1.99 a month for each cable card. Anyone have a way to lower the install rate? The STB was only costing me $6.99 a month.
     
  3. Jan 24, 2007 #383 of 2181
    steelio

    steelio New Member

    121
    0
    Jul 12, 2002
    Kansas,USA
    $54 for both cards?
    I finally talked them down to $35 for each card.
     
  4. Jan 27, 2007 #384 of 2181
    joatnm

    joatnm New Member

    2
    0
    Sep 7, 2006
    I have cox and they have been terrible here in VA. I get random pixelations and screen freezes with accomanying loss of sound. The guy who installed the cards said he didn't know what he was doing and had never done an install before and the next guy charged me $40 to put in an amp and I still have the same problem. Does anyone else have this difficulty with their picture?
     
  5. Jan 27, 2007 #385 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Had my install for Cox, Baton Rouge, LA today.

    Cox tech showed up today to install two cable cards in my S3. I knew I was going to have problem when I saw the look on his face when I told him it was for a TiVo, and not two cable card enabled TVs. He wasn't sure if the TiVo was "Cox certified" even after assuring him that it had passed CableLabs cert program. After ten minutes of talking with his supervisor, he came to the conclusion that since it had the slots, it must be ok.

    The next 10 minutes came as a sales pitch, i.e. why I should not install the S3, but go with the Cox DVR instead. I finally told him that after $799 for the unit, plus another $299 for the subscription, that he just needed to bite me and install the cards.

    I gave him the installers instruction sheet that came with the S3. He looked at it for a few seconds then discarded it. I asked how many CableCard installs he had done in the past. He said this was his first. Back on the phone he went for another 20 minutes as he tried to convince another tech in the area to come by and show him how its done. After no one was able to/interested in doing so, he finally decided to give it a try.

    First card was installed, then he "emailed" the information to the dispatcher. Apparently, they don't give the tech's cell phones to call in to dispatch, only Nextel two way communications (I didn't know you could disable the phone feature in those?). Another 30 minutes went by before he decided no one had checked his email, and he better call in to dispatch...so he used my phone to do it.

    Dispatch put the numbers in, and said the pairing failed. Another hour of trying this, and I suggested he give the other card a shot. It worked within the first 5 minutes. The tech didn't have a third card on hand, and it was past quitting time for him, so he scheduled for a follow up technician to come between 10a-12p on Sat.

    So for now, I'm stuck with one tuner, but only for a few hours!
     
  6. Jan 27, 2007 #386 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    $54 total, not for each. Since its taking two days (or more) to do the install, and I had to basically talk the tech through how to do it, I'm going to ask for a partial refund.
     
  7. Jan 27, 2007 #387 of 2181
    Mathmn

    Mathmn New Member

    20
    0
    Mar 24, 2006
    Would you believe that when my cox cablecard installer arrived, he didn't know how to activate the cards. He got a supervisor on the phone. This person told me that cable cards could not work in a TiVo and that Cox was active in acquiring special "TiVo cablecards". I politely told him he was absolutely wrong. I then contacted technical support, read the ID numbers of the cards from the screen display, and the cards worked immediately. This cost me $34.95.

    By the way, cable cards from Cox in Phoenix cost only $2.00 each, and they work perfectly. The picture is awesome and the sound is dynamic.
     
  8. Jan 27, 2007 #388 of 2181
    gwar9999

    gwar9999 New Member

    119
    0
    Jan 15, 2007
    Cox tries to talk most out of their awesome DVR. You'd be making an enormous mistake if you fell for their pitch. FWIW, if Cox really felt that they had a decent DVR (let alone the piece of crap they provide) then they never would've entered into a licensing agreement with Tivo!
     
  9. Jan 27, 2007 #389 of 2181
    gwsat

    gwsat New Member

    455
    0
    Sep 14, 2006
    Oklahoma City
    If you consider only the economics in choosing between an S3 and a Cox owned box, the Cox box wins hands down, it seems to me. Thus, the Cox sales pitch has some merit. It doesn’t take long to figure out that the dollar difference between a no-risk rental of a Cox box for less than $10 a month and the nearly $1,000 it takes to buy an S3 and a TiVo subscription is HUGE.

    That said, you get what you pay for and the S3 is vastly superior to any cable company’s DVR. That’s why so many of us, me included, have overlooked economics and bought an S3 anyway.
     
  10. Jan 27, 2007 #390 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    I agree with you on that part. However, after dropping more than a grand on my new equipment, I don't think it would be economical to decide against it at the last moment and rent the DVR box... put my S3 in the hallway closet for storage (blasphemy!!!)
     
  11. Jan 27, 2007 #391 of 2181
    gwsat

    gwsat New Member

    455
    0
    Sep 14, 2006
    Oklahoma City
    Agreed. Telling somebody who just spent in the neighborhood of a grand on an S3 that the cable box is a better deal is not really as much a sales pitch as it is a belaboring of the obvious. We knew all of that and decided to buy S3s anyway. The cable company folks need to accept that and stifle themselves. If it was just a matter of money we would have kept the cable company’s rental box and not have bought an S3 in the first place.
     
  12. Jan 27, 2007 #392 of 2181
    gwar9999

    gwar9999 New Member

    119
    0
    Jan 15, 2007

    I figure I wasted hundreds of dollars based on my frustration alone using the Cox DVR. Granted, I was reluctant to spend the extra money on the Tivo 3, but after a couple of months of using the Cox DVR I was compelled to make the purchase. The Cox DVR made me do it! If it worked in any intuitive matter whatsoever I probably would've waited to buy a Tivo until it hit the $200-$300 price point-- if I ever bought one at all! However, if Tivo married a crack addict and had a kid, I'd bet that screwed up kid would behave better than the Cox DVR!
     
  13. Jan 27, 2007 #393 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    I can't say I've seen the Cox DVR in action. I wish I had so I had something to say back to the Cox tech when he was trying to sell it. I did bring up the HMO and ethernet connectivity, which did astound him.

    To end the discussion with him, I just told him I was a TiVo fanatic who didn't know any better and was hooked on the TiVo crackpipe. (He looked sketchy, I figured he'd understand that reference.)
     
  14. Jan 27, 2007 #394 of 2181
    gwar9999

    gwar9999 New Member

    119
    0
    Jan 15, 2007
    Consider yourself extremely lucky. This review of the product says it all:

    Cox SA 8300HD Review
     
  15. Jan 27, 2007 #395 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Visit #2 for the cablecard install. Tech was here less than 5 minutes. Card failed, didn't have any of the Cox information on it, as if it hadn't been initialized. He promised to come back before 1:30p.

    Anyone have luck in getting installation fee waived when having problems like this?
     
  16. Jan 27, 2007 #396 of 2181
    gwar9999

    gwar9999 New Member

    119
    0
    Jan 15, 2007
    Talk to a customer service supervisor and explain to them how inconvenient this was for you that they have to take atleast 3 attempts to install it. They should've been able to do it the first time and absolutely have been prepared for it the 2nd time (since the first time failed). Now you're stuck waiting for them to arrive... again. A supervisor will be able to waive the fees, no problem. Anyone else but a supervisor will give you the runaround.
     
  17. Jan 27, 2007 #397 of 2181
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    FYI, the SA DVR is only used in select Cox markets. Many Cox markets have the Motorola DCT64xx with Passport Echo which has become a pretty decent & stable solution.
     
  18. Jan 27, 2007 #398 of 2181
    gwsat

    gwsat New Member

    455
    0
    Sep 14, 2006
    Oklahoma City
    The SA 8300HD proved to be a reliable DVR in my installation, although its SARA software is very limited. The thing performed as advertised; it reliably recorded shows as scheduled and played them back appropriately. But its user interface was brutal and its ability to find a show to record for you ranged between weak and nonexistent. I could go on and on about its weak software but you wouldn’t want to see a grown man cry.

    I gather that the Motorola DVRs Cox uses in some markets have software that is dramatically superior to the SARA software they use on many, maybe most, of their SA boxes. That’s faint praise, I know, but there it is.
     
  19. Jan 27, 2007 #399 of 2181
    beaubreeden

    beaubreeden New Member

    25
    0
    Jan 24, 2006
    Baton Rouge, LA
    Visit #2.5

    Cox guy showed back up from his previous appearance this morning. This new card wasn't initialized either! He suggested I just leave it in the S3 to see if it would start working later tonight.... I asked him how it was going to work without him calling in the Host, Unit, Data, etc. since those numbers were all 0000s since it wasn't initialized. Good point, he said.

    He wanted to do like the guy last night wanted to do, claim a successful install so it doesn't count against his service record, and then have me request a new service ticket to replace it later.

    So, visit #3 is setup for Mon 8a-10a. I suggested they bring more than one card next time, in case it doesn't work.
     
  20. Jan 29, 2007 #400 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    Well, early last week I noticed a couple of recordings I made had been deleted because the channel has been flagged as "copy never" (CCI byte 0x03). Friday I discovered that all digital channels except the broadcast HD channels had been set that way. According to the FCC, Cox is not allowed to do that. After two calls to Cox, they insist it is not their issue and that the only thing they can do anyway is send a tech out (for which I must pay). I have tried on both occasions to explain the issue to them, which is that someone at Cox, Las Vegas has set the CCI byte to 0x03 on the non-broadcast digital channels instead of 0x00 (copy freely) or 0x02 (copy once).

    If you are in the Cox, Las Vegas service area, I encourage you to check this (do that by getting both tuners onto something like BBCA and DIY) and then check the Cablecard CP screen (in settings) and see what you see for the CCI byte. I further encourage you to call Cox Las Vegas to log a service problem and contact the local franchise authority (the cities of Henderson, Las Vegas, or North Las Vegas).

    I'm including the text of my complaint below:

    On Thursday January 25 I discovered that Cox Communications, has set all digital channels to what is known as "copy never" (CCI byte set to 0x03). This has the effect of rendering a competing DVR product (the TiVo Series 3) useless while the Cox DVR continues to function normally.

    This is a direct violation of FCC Regulation 76.1904 section a.1.ii, which clearly states that Cox may only set the CCI byte on non-premium subscription services to copy freely (0x00) or copy once (0x02). I have made two attempts with Cox to clear this matter up, and they have indicated that the problem is not theirs. I am now being forced to pay for a technician to visit my apartment so that he can fail to fix a problem that has resulted from an intentional and deliberate attempt on the part of Cox to stifle competition in this area.

    Thank you for your attention in this matter.
     

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