Sorry, not sure who I spoke with. When I called in, I think I got some sort of dispatcher who sent me over to the cable card group. The person I eventually spoke with was helpful, but confused about the whole thing. I made sure to tell her that it had just come out and that it wasn't a TV, but I got the feeling she was clueless and just put the order in as I asked just so we could move on. The pricing they quoted you is definitely higher than they gave me. Not sure what's going on there. You may want to check out TivoPony's message in this thread: http://www.tivocommunity.com/tivo-vb/showthread.php?t=315837 He basically said that if you get any grief when ordering cablecards that you should call Tivo support and ask for the HD team. They'll stay on the phone with you while you call Cox and help you with the process. Good luck. I'll let you know how my install goes on Saturday.