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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Sep 14, 2006 #21 of 2181
    timmetro69

    timmetro69 Vegas Baby

    89
    0
    Jun 11, 2002
    Las Vegas, NV
    Sorry, not sure who I spoke with. When I called in, I think I got some sort of dispatcher who sent me over to the cable card group. The person I eventually spoke with was helpful, but confused about the whole thing. I made sure to tell her that it had just come out and that it wasn't a TV, but I got the feeling she was clueless and just put the order in as I asked just so we could move on. The pricing they quoted you is definitely higher than they gave me. Not sure what's going on there.

    You may want to check out TivoPony's message in this thread: http://www.tivocommunity.com/tivo-vb/showthread.php?t=315837

    He basically said that if you get any grief when ordering cablecards that you should call Tivo support and ask for the HD team. They'll stay on the phone with you while you call Cox and help you with the process.

    Good luck. I'll let you know how my install goes on Saturday.
     
  2. Sep 14, 2006 #22 of 2181
    Blackbag

    Blackbag New Member

    5
    0
    Sep 12, 2006
    So I just called again, and talked to Peggy in the Sales Dept. After talking to her for a while, She confirmed that the cards are $2.00 each, and that they were charging me $5 for the digital gateway. She then said that if I was turning my current cable box in, they wouldn't need to charge me the digital gateway fee. She also said that I should only be charged for one install since both cards are going in the same device, reducing my install fee from $60 to $30.

    At the end of the call, she wanted to verify this with her manager, so she puts me on hold for a minute. When she comes back she says she needs to verify with the tech, so she'll call me back. Unfortunately, she said she set up a Series 3 install yesterday that she may have set up wrong, so I hope I didn't screw anything up for you.
     
  3. Sep 14, 2006 #23 of 2181
    jodell

    jodell TiVo geek

    136
    0
    Jul 9, 2002
    Irvine, CA
    I called Cox Orange County a couple days ago to schedule my install. The CSR drone told me that it would cost $39.95 per card for the truck roll. After trying to explain that it was a single piece of equipment, etc I was getting no where. I asked for a supervisor who politely listened to me gripe about their charges but didn't offer to do anything.

    I finally asked her what she could do to make this install charge more palatable. She put me on hold for a minute and came back with a $40 programming credit to offset the second install charge. She claims that she can't discount install fees.

    I frankly was so PO'd about the install charge that I don't even remember how much I am being charged per card. I think it is something like $2 each.

    My appointment is Tuesday. I will follow up with any horror stories about clueless techs then. :')

    Jeff
     
  4. Sep 14, 2006 #24 of 2181
    jhonaker

    jhonaker New Member

    32
    0
    Jan 3, 2004
    I'm in Fairfax county, VA. I called Tuesday to schedule a cablecard install (which will be Monday if my TiVo arrives before then). The guy scheduling the appt asked if the cards were for 1 tv or 2, and I told him 1. I didn't try to explain that they were for a TiVo versus any other device.

    The charges listed on their website for Fairfax are:

    Cox Digital Cable customers may lease the devices for $1.99 per card per month. Only Cox field technicians may install, activate and initialize the Cox CableCARDtm Service devices, for which we’ll charge a $29.99 installation fee.
     
  5. Sep 14, 2006 #25 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    I just called Cox in Phoenix today and got two answers, neither of which quite jibes with what I'm seeing here. The first guy said it would be $2.00 per card per month PLUS $2.00 per card per month for the service, making it $8.00 per month total for 2 cards and the service.

    The second guy said it was $2.00 for the first card per month, period. But if you wanted a 2nd card it was $4.00 more, consisting of $2.00 for the 2nd card plus a "2nd TV charge", so the total was going to be $6.00 total per month. And it was $49.95 for the install for both, not $30.

    Go figure.

    AZTivo I am more interested ultimately in how it all looks when it finally is installed, whatever the cost, so please keep reporting....

    Thanks,

    Rob from Scottsdale
     
  6. Sep 14, 2006 #26 of 2181
    boomvader

    boomvader New Member

    26
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    Feb 18, 2002
    I am in PHX. COX quoted me 64.95 for the installation of 2 cards. $2/month each.

    -boom
     
  7. Sep 14, 2006 #27 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ

    I will keep you posted they should be here tomorrow between 2-5. With my HDTV in the bedroom that has a cable card it woks just as well as the HD non DVR box i have set up downstairs.
     
  8. Sep 14, 2006 #28 of 2181
    gwsat

    gwsat New Member

    455
    0
    Sep 14, 2006
    Oklahoma City
    Cox OKC gave me a similar answer. Two CableCARDs would be ~ $8 a month and I would have to pay two installation charges, although both cards were to be installed in the same device. But while the installation charge for the first card would be $30, for the second, or more, it would drop to $15 each.

    By the way, it's a pleasure to be back here. I first joined in 2001 but my original enrolment somehow slipped through the cracks, so I had to signup anew. I bought and used an S1 from 2000 until 2003, when Cox OKC finally started to offer HD DVRs. I have been waiting for a TiVo HD box for cable ever since.
     
  9. Sep 14, 2006 #29 of 2181
    MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    I'm guessing cable companies so far haven't exactly been inundated with calls about CableCARDS, since nobody seems to know anything. :)
     
  10. Sep 14, 2006 #30 of 2181
    PDT816

    PDT816 New Member

    21
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    Aug 2, 2004
    Cox OKC told me that it would be a flat $1.99 per card/mo and I could pick them up at any location when it was convenient for a self install.
     
  11. Sep 14, 2006 #31 of 2181
    gwsat

    gwsat New Member

    455
    0
    Sep 14, 2006
    Oklahoma City
    ROFL! What else is new? When I was trying to decide whether to get a CableCARD or another 8300HD box for my new TV in my kitchen-breakfast room, I got at least three answers as to how much more a second HD box would cost me.

    In the interest of science, I called Cox again just now. THIS rep repeated that the cards "must be professionally installed," but contrary to the guy I talked to earlier today, said that the installation charge is $30 for each card, no matter how many they install. Frankly, I think that the professional installation requirement is correct but whether there really is a discount available on the installation charge for additional cards is anybody's guess.
     
  12. Sep 14, 2006 #32 of 2181
    adunnigan

    adunnigan Tivoholic

    57
    0
    Jun 12, 2003
    Phoenix, AZ
    Cox--Phoenix--scheduled install in 10 days:
    $2.00 per card/month plus $2.00 per card/month for digital gateway service
    $49 (total) installation charge
    Guy actually seemed fairly confident on these prices
    Now I just have to let the Mrs know we're buying a series 3...
     
  13. Sep 14, 2006 #33 of 2181
    LonV

    LonV New Member

    41
    0
    Feb 13, 2006
    Cox, Phoenix:

    I mentioned that I needed 2 CableCards, and they asked me if I was replacing both of my CableBoxes, I said no, just the HD one. Then they asked if I knew I would lose my DVR service, I said yep. While they never quoted me a price on the cablecards (I'm just hoping they're free :) so I didn't bring it up) he said the install was only $35 total. Hopefully it's no more than $2 per and they're actually bringing two instead of one. :D
     
  14. Sep 15, 2006 #34 of 2181
    TheRatPatrol

    TheRatPatrol New Member

    145
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    Feb 21, 2003
    Phoenix, AZ
    Thats crazy. No reason why they don't allow you to pick the cards up from their office and install them yourself. Anything to make money I guess. :rolleyes:
     
  15. Sep 15, 2006 #35 of 2181
    Goofball

    Goofball New Member

    32
    0
    Jun 23, 2004
    Avondale, AZ
    I picked up my S3 at Fry's in north Phoenix here tonight (they have them in stock, everywhere else I looked in town was no-go). Got home and messed around with it on my regular analog cable, ATSC OTA and cable unencrypted QAM locals. Looks *GREAT* on the digital signals. SD and HD downconvert to 480i was wonderful even over the SVID connection I was using to test (I didn't want to start pulling out all the wiring until I am ready to use it permanantly, plus I need to pick up a HDMI to DVI adapter for my TV). I can't wait to see this thing over an actual HD connection.

    Planning on spending a bit of time on Saturday copying all the SP and wishlist settings off my old unit and doing a proper install with nice neat wiring and a full removal of all my old DTiVo cabling. We'll see how it really looks then...

    Called Cox Phoenix for a CC install tonight a bit earlier and was told it would be 35$ flat fee install for both cards, and 2$ a month per card as a rental fee. We'll see how it goes next Thursday :( when they install the cards (earliest install date where I had open schedule).

    I'm also planning on calling and asking for a discount on the truck roll since I would have done a self install if the bloody bastards would have given me the option. How frigging hard is it to plug in a card, call a number and read them info off the screen? I can also see where they are coming from since I work in IT and see how ignorant/stupid some people can be... Eh, such is life. What is another 35$ after I already dropped 870$ ($799 +tax, ouch, I should learn to be more patient and order online:)).
     
  16. Sep 15, 2006 #36 of 2181
    LonV

    LonV New Member

    41
    0
    Feb 13, 2006
    Did you check out the Fry's on Baseline? I'm gonna swing by there this morning...and now I can't believe it but maybe go to the one you went to. Well, apparently my Friday work productivity is shot! ;)
     
  17. Sep 15, 2006 #37 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    Lon let me know I called the Baseline one last night and they had no idea what I was talking about.. and it was 830 so I couldnt get there much before 9.. SO let me know when you can
     
  18. Sep 15, 2006 #38 of 2181
    boomvader

    boomvader New Member

    26
    0
    Feb 18, 2002
    Fry's in N. PHX had 2 in stock last night.

    -boom
     
  19. Sep 15, 2006 #39 of 2181
    Goofball

    Goofball New Member

    32
    0
    Jun 23, 2004
    Avondale, AZ
    I didn't check the Fry's on Baseline. My assumption that they had stock is based on the fact that they are the distribution hub for both Fry's stores in Phoenix, therefore all product should go there first and then get split between the two stores.
     
  20. Sep 15, 2006 #40 of 2181
    YazooWho

    YazooWho New Member

    323
    0
    Sep 30, 2004
    Gilbert, AZ
    When I called Cox/Phoenix I was told it was $49.95 for install. Wonder why you were told $35.
     

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