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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 13, 2007 #361 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I had the same problem for about the first week (Also Cox Phoenix). After that it settled down.

    In the process of trouble shooting the problem I un-hooked the off-air antenna since most of the off-air stuff was duplicated in the cable lineup. No problems since.

    My 2nd S3 was connected to off-air and analog cable with no cablecards. This Tivo did all kind of wierd things. The second tuner would randomly just show 'no signal' from cable or the antenna source. When tuner 2 was working it would intemittently show lines in the picture as well as strange color band in the analog picture. While troubleshooting the problem with Tivo on the phone we managed to get both tuners 'stuck' on a channel. The banner would change, but the picture was stuck on whatever channel it was displaying.

    It would have been funny if this wasn't such an expensive toy ;) . Tivo is exchanging this box and as far as I know the replacement is on the way. Here's hoping for a referb with an orange display :up: .
     
  2. Jan 13, 2007 #362 of 2181
    fredr1

    fredr1 New Member

    18
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    Dec 6, 2003
    I have Cox San Diego and per my note above was unable to recieve some radio simulcast channels that come packaged with digital music on either card (in addition to missing audio on a couple of "lower" digital channels like Discovery Health and some local access channels). All of those channels worked fine with the converter box and the odds of 2 cards being bad for exactly the same channels are pretty dang slim. The tech really knew what he was doing and did everything including checking signal strength, adding a booster, and running a cable directly from the street box a couple doors down into my Tivo. Nothing fixed the problem and ultimately it looks like the problem is on the Tivo decoding side. This is similar to another forum here about missing audio from 4 channels. HOpefully software update 8.1 (if/when it's released!) will fix the problem! I'm calling Tivo this week just to register the problem.

    Fred
     
  3. Jan 14, 2007 #363 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I don't know. I think cablecards just require more work on the back end ot get setup correctly vs a STB. I have a co-worker who gave up on cablecard in his TV for the exact same problems many of us are reporting with our S3s (missing channels etc).

    I concider myself lucky because for the most part my S3 with SA cablecards hasn't sneezed. I notice when surfing that'll I'll sometimes get a grey screen when changing channels fast. a quick channel up/down brings the channel right back in.

    I have yet to miss a recording due to a cablecard problem.
     
  4. Jan 14, 2007 #364 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    Cablecards are definitely more work on the back end. I found out yesterday that I was suppose to get all the HD channels (the in the clear QAM and the encrypted stuff like ESPNHD). This is my first time with Cox and I didn't know the HD "tier" was free with digital cable. Apparently my cards hadn't been properly provisioned during install. So a tech had to do something on his end to fix it.

    I would feel bad for the cable companies having something that requires so much manual intervention if it weren't for the fact that they designed the system, so it's their own fault it's so much work.
     
  5. Jan 15, 2007 #365 of 2181
    steelio

    steelio New Member

    121
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    Jul 12, 2002
    Kansas,USA
    I think the cable companies just want to fight it to fight it. I mean they should be embracing this. I would have gone to DTV or Dish or something else if I could not get these cable cards.

    I mean they wanted $50 per card to install them. that is $100 for my TiVo and for what!?! it really only took the guy like 10 mins or less to get it done. It took that long for the Tivo to boot up. I am paying for their training basically. And I refuse to do that!
     
  6. Jan 16, 2007 #366 of 2181
    gwar9999

    gwar9999 New Member

    119
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    Jan 15, 2007
    I had called Cox in Santa Barbara today to inquire about obtaining CableCards before I went ahead and ordered a Tivo S3. I explained that I would need 2 CableCards and the person I spoke with insisted the install would be exactly $59.99 for both. I had him clarify repeatedly. I then placed my Tivo order and called Cox back. The next guy I spoke with claimed it would be a staggering $120 for the install for the 2 cards. I explained that I was quoted $60 by the earlier guy. He pulled up the record of my earlier called and transferred me to the person I spoke with earlier. All of a sudden this guy pleads ignorance and after actually checking the cost it's magically $120. I'm waiting for a return call from a supervisor which should be enlightening. Does anybody have any experience with dealing w/ Cox regarding price quotes and their consistent gouging?

    Rant mode:

    In the past I haven't been able to accomplish anything with these Cox clowns who claim to be digital experts yet won't even support a digital connection to my TV (that is, they refuse to support HDMI from their supplied DVR which has HDCP issues with an A/V receiver in the middle-- they will only support component video aka analog). Digital Max? Please, more like Analog Max (or better yet, Anal Max). Given the fact that Cox has a monopoly of Santa Barbara cable and the satellite companies do not offer local HD channels the consumer is screwed courtesy of Anal Max, ouch. I'm starting to regret ordering the S3. I guess I can return it and defect to satellite because I think I can live without local HD channels knowing that I'm not giving Cox another $120.

    FWIW, I called Tivo and the rep I spoke with said $120 is by far the highest amount he's heard of for 2 CableCards to be installed.
     
  7. Jan 16, 2007 #367 of 2181
    steelio

    steelio New Member

    121
    0
    Jul 12, 2002
    Kansas,USA
    Ok I have a slight problem now.
    I got the cards "installed" last friday. They got them done for the most part then they(Cox)
    ran into a snag and left without the Tivo working. Said they would call and let me fool with it for a while. (I really dont see why a user can not install these things)
    Well i got them working and that part is fine. But the channel line up is the thing that is messing me up. I uncheck the channels I do not get. Which is basically all the digital channels but the HD stuff. But then they magically show back up. So when I go to the guide from 601(begin of the HD) I should see 70 on the same screen, but no I see channels 300's the premiums stay off.
    Any clues?
     
  8. Jan 16, 2007 #368 of 2181
    JPinAZ

    JPinAZ Dead money

    879
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    Jun 26, 2003
    Phoenix, AZ
    I guess I got lucky. When I called for my install, I was told that I'd have an install charge for each card (50 X 2). Checking my account online only shows one charge though. I'll have to see what shows up on the paper bill.
     
  9. Jan 16, 2007 #369 of 2181
    fzz

    fzz New Member

    4
    0
    Oct 6, 2006
    The odds of it being Cable Cards drops even lower when two people on opposite sides of the country are having the same problems after almost 1/2 dozen card swap outs. Thanks for the info Fred. I'll call Tivo to register the problem as well. Maybe they'll escalate it.
     
  10. Jan 16, 2007 #370 of 2181
    VicV_1

    VicV_1 New Member

    21
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    Feb 5, 2006
    Parma, Ohio
    I just finished setting up my new Series 3 box. The cable guy from Cox Cleveland is arriving in the morning to install the cable cards. They are $1.99 apeice and $40 for the install. Hope everything goes well with the install. There is so much less clutter from the Series 2 to the Series 3. My TV cabinet can breath now :) . I'll let you guys know how it turns out.
     
  11. Jan 18, 2007 #371 of 2181
    VicV_1

    VicV_1 New Member

    21
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    Feb 5, 2006
    Parma, Ohio
    Cox cable guy got here about 11:30am to install cable cards. What a nightmare he had doing it. First time install for him. He was playing around with it for 4hrs then finally got them to work. I'm glad I dont have to pay him by the hour. A lot of kinks have to be worked out with this new technoligy. I'm very happy with the Series 3 :D . It was worth the hassle. I'm ready to upgrade my account now.
     
  12. Jan 18, 2007 #372 of 2181
    ehardman

    ehardman Member

    159
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    Feb 18, 2004
    Kansas
    It's not so much the "kinks" but rather the lack of training given to the cable reps.
     
  13. Jan 18, 2007 #373 of 2181
    Armyman

    Armyman New Member

    16
    0
    Nov 28, 2006
    NoVa
    Well it eventually took 8 cards to get my S3 up and running.

    The first install I could get most of my HD channels, but not all, no digital channels, and almost no analogue channels. COX Tech tells me I need a signal booster/amplifier. So I go to signal strength meter on the S3 for a channel I should be receiving but it blank. Signal strength is great, about 97.
    Tech leaves after trying 2 sets of cards.

    New tech shows up for next appointment. This guy had done several S3s, including one double set up and says he has had a lot of problems with the cards.
    His first set has the same problem. 2nd set he tries finally gives me all the channels-HD, digital, analogue.

    Worst part was having to redo setup after every card change. That was the ultimate time sink.

    Paul
     
  14. Jan 18, 2007 #374 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I think your 'analog channel' problem is actually a digital simulcast problem. I'd put money on the cards re-directing you to the digital simulcast but your cards aren't authorized for 'em.

    I got my exchange for S3 #2 back from Tivo and hooked it up and was dumbfounded why the analog chanels looked so much worse on the new box (no cablecards) vs my 1st S3 that does have cablecards. It turns out that I was comparing the digital simulcast to the analog offering. The difference is night and day.

    I think I'm going to have to either do OTA only or spend another $11/mo to get cablecards in this second box.
     
  15. Jan 18, 2007 #375 of 2181
    ehardman

    ehardman Member

    159
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    Feb 18, 2004
    Kansas
    It is my belief that most of the cable card problems are not bad cards, but rather the cable company is not provisioning them correctly at the head end.
     
  16. Jan 18, 2007 #376 of 2181
    gwar9999

    gwar9999 New Member

    119
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    Jan 15, 2007
    I am usually a Cox cynic (see my earlier rant) however the Cox technician who installed the 2 CableCards in my S3 surpassed my expectations. He actually knew what he was doing this being his 7th S3 install. When he arrived he asked if I had activated the unit yet, which I hadn't. He said I should do it since it will be required when installing the CableCards. If you have a dialup or slow net connection it's best to do this in advance of the tech arriving. This wasn't a problem for me since my broadband connection is speedy and probably only added a few minutes to his install time. He was in my home for slightly over an hour and neither CableCard showed any signs of failure as others have reported.

    The only glitch that I occasionally notice is that when surfing to a channel it sometimes shows an all gray screen for a few seconds-- If I switch to another channel and then back then things behave normally. I think others have reported this issue as well. It's a small price to pay considering the SA 8300HD DVR that Cox supplied was so incredibly buggy and annoying that I can certainly live with 1 hiccup that the Tivo might have (although I don't know if it's a Tivo issue or a Cox issue as of yet).
     
  17. Jan 18, 2007 #377 of 2181
    VicV_1

    VicV_1 New Member

    21
    0
    Feb 5, 2006
    Parma, Ohio
    I did ask the tech if he had any training and his answer was no. It's Cox's fault for not training these guys when new technology comes around. It should be like that in any business.
     
  18. Jan 19, 2007 #378 of 2181
    gwar9999

    gwar9999 New Member

    119
    0
    Jan 15, 2007

    When I was talking to the tech that installed my CableCards I mentioned that Cox techs in other areas were having issues w/ installing Tivo S3's (trying as many as 8 cards and taking over 4 hours and repeat service calls in some cases) and he said that Cox did not provide any training for Tivo installations. That isn't much of a surprise considering they would prefer that you used their piece of crap DVR over a Tivo any day (since they make more money from leasing it than the CableCards).

    When I called to replace my SA 8300HD DVR w/ the CableCards the first salesperson had enough nerve to even suggest that their DVR was superior to Tivo and spent several minutes explaining the many awesome features and wondered how I could be making such a grave mistake. Needless to say, if the execs at Cox actually felt the same way, they certainly would not have struck a deal to license Tivo for their set-top boxes.
     
  19. Jan 20, 2007 #379 of 2181
    Armyman

    Armyman New Member

    16
    0
    Nov 28, 2006
    NoVa
    Shawn,

    You might be correct. I was supposedly on digital service, but it seems that I wasn't getting any digital channels, but was getting what looked like analogue channels- looked pretty poor.
    But all is fixed not. Until the next time!

    Paul
     
  20. Jan 21, 2007 #380 of 2181
    allyn

    allyn New Member

    15
    0
    Dec 20, 2001
    escondido, ca
    cox san diego north county

    had the easiest cablecard installation ever this morning. depsite having requested two cablecards, the tech arrived with one but he had another in his truck. he'd never done a tivo before so i showed him the directions.

    anyway, everything worked perfectly the first time. he made several calls to the dispatcher (or whatever) as we did everthing slowly and carefully and they insisted on writing down the model of tv i had (!) but the whole thing took less than an hour. encrypted channels like INHD worked perfectly and i am getting all HD channels.

    so far so good.
     

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