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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Dec 12, 2006 #281 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    On my 1st bill they did that.

    On my current bill they did it different. It says 2x digital gateway for $7 2x Cablecards for $4. Thsi is more in-line with the original quote when I ordered service. I'm just happy it's better than the $20 or so I paid on the 1st bill.

    Knowing Cox, next month will be different...
     
  2. Dec 12, 2006 #282 of 2181
    Joe3

    Joe3 Member

    284
    0
    Dec 12, 2006
    My three encounters.

    First encounter, a contractor with a heavy accent spent two hours with me mostly yelling at his boss in Spanish on his cell. He walked out of the job and I just asked him to leave the cards. I called Cox and got the cards to work

    My second encounter was when they added ESPN2HD and NFlHD. ESPN2 HD was fine, but NFLHD was a black screen. I called, they hit the box, but they were told to stop after a few hits in increasing intensity because they felt it might damage the TiVo which they said they did not own. Sent their guy in who was not a contractor. He was at least trainable. He call Connecticut, I’m in Rhode Island, talked to few people and found one who was familiar with CC and fixed the problem. The installer thanked me for basically training him on the TiVo and said he would give two free promotions for the favor and to look for it in a few minutes. He gave me all the HBO and Starz channels.

    This brings me to my third encounter. I only received HBO Starz channels on one tuner. I called went through the same first steps in encounter two and they sent another installer out. This guy was also trainable for the first hour and then grew increasingly frustrated. He had Connecticut Cox on one phone and Rhode Island Cox on another phone both working on the same problem, but neglected to make clear of others existence. So Rhode Island Cox is thinking this while Connecticut is thinking that and both are trying to initialize cards at the same time.

    A few things started to dawn on me. Why am I taking all this time training Cox’s employees? If I had all this time why would I need to spend $800 for a TiVo! I would watch live right?

    So I made an excuse that I had to be somewhere and thanked him for his patience as I showed him the door. I then called Cox and said no thanks to their free HBO and Starz and told her I didn’t have the time to start a second career as their trainer or wouldn’t have gotten a Tivo to mange time and would just stick with their crappy box of low storage capacity. She didn’t have a clue to what I was talking about but remove the channels.
     
  3. Dec 12, 2006 #283 of 2181
    General E

    General E New Member

    11
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    Dec 12, 2006
    Did you do anything between the first and 2nd bill to get it switched, or was it just switched on its own? I never received a quote for one price for 2 cards ... everyone I talked to insisted I needed to pay the gateway fee for each card, even though many people on this forum have claimed otherwise.
     
  4. Dec 12, 2006 #284 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I haven't done anything but pay the bill.
     
  5. Dec 12, 2006 #285 of 2181
    lasergecko

    lasergecko New Member

    131
    0
    Mar 13, 2003
    Yes, Cox Las Vegas is charging two "digital gateway fees", one for each of the CableCards

    I am in the process of

    1) Confirming that Cox Las Vegas does not charge two "digital gateway fees" for their rented HD DVR - Confirmed

    2) Confirming that they are charging me two DGFs for my Series 3 TiVo - already knew that

    3) Fifteen minutes on hold, rep returned to let me know that my bill was much less because I wasn't having to rent a cablebox and that the DGF is required for the CableCards

    4) Explained AGAIN to her that the TiVo Series 3 is doing the exact same thing as their HD DVR (only better) and if they are not charging two DGFs for it, then they are creating an anti-competetive marketplace.

    5) Waiting to speak to a supervisor - He wasn't there, but I was given his direct contact information. :)

    6) Writing letter to Steve Schorr, explaining the ignorance of the CableCard installer, their anti-competetive pricing structure, how Comcast is dealing with it (Series 3 Digital Service) and detailing further action that will be taken if the situation isn't corrected. - pending
     
  6. Dec 12, 2006 #286 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    I just got my first bill since installing two cable cards in my S3 Tivo. Cox Las Vegas charged $30 per card for the install, and is charging $2.06 per card per month. They are also charging $5.12 for the Digital Service/Digital Gateway. So my cable cards are costing a total of $9.24 per month. I was paying $10.59 per month for the SA 8300 HD cable box and $10.32 per month for the Digital Video Recorder Service. My monthly billing has been reduced by $11.67 per month.
     
  7. Dec 12, 2006 #287 of 2181
    lasergecko

    lasergecko New Member

    131
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    Mar 13, 2003
    So you're only paying one digital gateway fee? Yippee! I get to pay two .

    That freaking figures. No one down there knows their ass from a hole in the ground.
     
  8. Dec 12, 2006 #288 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    Shhhh! I don't want Cox to find out.
     
  9. Dec 12, 2006 #289 of 2181
    john69az

    john69az New Member

    2
    0
    Dec 12, 2006
    You would think they would charge only 1 fee for the digital gateway. The point of entry to your home from the cable. I am in Phoenix and am considering the S3 I currently just have basic cable and high speed internet. I am also Jacked about the 5.00 more a month I am paying for internet because they say its now 7mb download. Hell I never got 6mb throughput usually around 4 or 5mbs.

    ShawnGt besides the free Local HDTV what other channels do you get that are not premium HD?

    I remember when cox wanted to charge for each additional computer on my internet and that didn't go over well as most people have home networked on thier own.
     
  10. Dec 12, 2006 #290 of 2181
    moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    I was very happy to see my cable bill decreased $10/month after returning the Cox DVR. The CableCard charges for Cox Orange County, CA are pretty reasonable IMO:
    Cablecards: 2*$1.99 = $3.98
    1 additional outlet fee of $1.49
    => $5.47/month for 2 CableCards for the S3. Since I got the 3 year prepaid service for $300 I'm paying the equivalent of $8.33/month for Tivo service so total for S3 is: $13.80/month

    This compared to $15/month previously for Cox for Motorola DVR box rental + DVR service fee. So of course other than the up front cost of $800 or so for the S3 I don't feel like I'm getting totally ripped off for a definite upgrade to a decent DVR that I can add more storage space to and also record OTA.
     
  11. Dec 13, 2006 #291 of 2181
    Mikial007

    Mikial007 New Member

    6
    0
    Dec 13, 2006
    I had a Cox install three weeks ago.

    First I was told the issue was a cablecard issue and that I needed a software update. Next I was told that new cards would have to be issued and installed. After spending three weeks dealing with tech support, and enduring three on-site visits, I have been told that Cox does not "map" channel 725 (MTV HD) to CableCards and has no intent to do so in the future.

    Is anyone getting MTV-HD? Can Cox selectively choose which channels are provided to CableCard customers? I have to believe they are running affoul of FCC rules by doing so.

    Any assistance would be greatly appreciated...
     
  12. Dec 13, 2006 #292 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    I was told by the Cox second level technician that no one in Vegas with Cable Cards is getting 725. I certainly am not.
     
  13. Dec 13, 2006 #293 of 2181
    XBR

    XBR New Member

    104
    0
    May 17, 2002
    SoCal
    Yup (Orange County, CA); awhile ago I got the lineup change notification message and it had automatically added itself to the lineup, etc.
     
  14. Dec 13, 2006 #294 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Besides the nets, non premium HD I get free:

    719 - NFL HD - This might be a test channel. I havent' seen anything published that Cox carries it, but sometimes it has programming, sometimes not - lol.
    720 - ESPN HD
    721 - INHD1
    723 - DHD (Discovery HD)
    724 - Universal HD
    725 - TNT HD
    726 - MHD (MTV HD)
    732 - ESPN 2 HD

    This is what my Cable bill looks like (now):

    [​IMG]

    The caveot to all this... When I was first installed, all I got was the nets and a spuratic mix of the digital channels. The supervisor stopped by and yelled at the home office to 'get this guy the HD channels he's paying for'. They had to open a new ticket to authorize the HD Channels (I'm guessing the HD Expanded tier on my bill).

    If you read their site it says all the non-premium HD channels are included with ANY digital cable subscription :).
     
  15. Dec 14, 2006 #295 of 2181
    john69az

    john69az New Member

    2
    0
    Dec 12, 2006
    I called today and was asking about cox service and was told I` could not get the HD locals without the HD service. I was really considering the whole package with everything was 74.00 a `month for 1 hd box and 1 cablecard with digital and all the tiers except the latino. Just alot of money thinking about directtv as they offer more hd channels.
     
  16. Dec 14, 2006 #296 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    According to their site:

    "A minimum service of Cox Digital Cable required to receive Discovery HD Theater, ESPN HD, Universal HD, TNT HD, iNHD and iNHD2. Subscription to Cox Digital Cable, HBO, Showtime and/or Starz required to receive HBO HDTV, Showtime HDTV and/or Starz HDTV respectively. "

    What may have consued the rep is:

    "An HD capable receiver rental ($10/mo.) and subscription to a minimum service level of Cox Basic Cable required to receive Cox Broadcast HD service."

    In leu of the HD receiver you'd be using cablecards.

    I got my replacement for S3 #2 yesterday and hooked it up tonight. I was amazed at what came in via 'in the clear' QAM. If only I could only get guide data...
     
  17. Dec 14, 2006 #297 of 2181
    General E

    General E New Member

    11
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    Dec 12, 2006
    Roanoke install went very smoothly. The guy followed the Tivo instructions to the letter, and when we got an error that Tivo's website said to ignore, he had no problem ignoring it.

    I watched some basketball on ESPN HD last night, and left the TV on Discovery HD all night long (still breaking in my Panasonic plasma). This morning, I switch from Discovery (still on) to a non-HD station, and when I try to switch back to Discovery (channel 702), I get nothing. 703 (ESPN HD, which I'd been watching the night before) is also gone. On both cards. All other HD channels (704 and up) are fine. I'm going to reset the Tivo and connect to the service before I make a call to Cox (the guy who installed my cablecards said that ESPN2HD was rolling out in Roanoke today ... I don't know if he was talking crap or what, but maybe some channels moved around).

    On ALL my digital channels, I'm getting 100% signal strength according to Tivo, so I'm not sure what the story is there. Hopefully, I can get this resolved during my lunchbreak.
     
  18. Dec 14, 2006 #298 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    It certainly seems to violate the spirit of the integration ban. Cox Las Vegas is providing something to their set top box renters that they can't or won't supply to cable card renters. If Cox is holding firm on this I'd go ahead and complain to the franchising authority and the FCC.
     
  19. Dec 14, 2006 #299 of 2181
    wickerbill

    wickerbill Member

    153
    0
    Apr 3, 2002
    Tulsa, OK
    Had Cox install my two cable cards last night and they're working great. He had one bad card, but luckily he had an extra that he brought just in case. All my channels seem to be working well, though Tivo doesn't know about a few of them. I filed a report with Tivo for ESPN2HD. I think the NFL HD channel is on another channel, but the cox website only says that channel is a COXHD channel. The installer said that they're going to make it permanent at the beginning of the year. I figured I would wait to see if Tivo adds it then once it's officially a permanent channel.

    After just having basic cable and an antenna for the last month, having cable cards installed is really nice. It's like getting a new tivo!
     
  20. Dec 14, 2006 #300 of 2181
    General E

    General E New Member

    11
    0
    Dec 12, 2006
    Looks like on the Roanoke side, ESPN2 has been added, and Discovery, TNT, and ESPN1 have all been moved. I was able to manually tune them, although (even after a service update) Tivo's guide data hasn't caught up. This explains why two of my channels disappeared this morning.

    Where did you file your report with Tivo? I'd like to do the same.
     

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