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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Nov 16, 2006 #261 of 2181
    ddledgenet

    ddledgenet New Member

    2
    0
    Nov 16, 2006
    Las Vegas
    Just sent the Cox-Rhode Island Tech out the door after getting both cards to work on the first try. He was in and out of my living room in 35 minutes with the old Motorola digital box. Install was $39.95 plus the monthly fees. I don't have HD, only extended basic digital with HBO. Rep told me I will actually save a couple of bucks since the two cards at $1.99 each are cheaper than the digital box rental. Time will tell. Now the trickle down.... Tivo 2 unit to replace the old Sony SVR-2000 in the bedroom. The Sony is going to get pieced out.
     
  2. Nov 21, 2006 #262 of 2181
    Timber

    Timber Active Member

    1,622
    0
    Apr 28, 2002
    NoVA
    Very smooth change to Series 3 today. The guys arrived at 1.40pm and left at 2.20 and that includes fixing a misconfiguration at the other end of the phone.

    Gotta love that Series 3. :)

    -=Tim=-
     
  3. Nov 27, 2006 #263 of 2181
    ajfajf1

    ajfajf1 New Member

    7
    0
    Nov 22, 2006
    CableCard install went well, once we (me and the installer) saw that the CCs were doing a firmware update. I called TiVo tech support. The CSR said it could take 1-2 hours for the update to complete.
    The installer left, going me his cell phone number. Update only took 15 minutes, called the installer and he came right back. He called Cox with the CC Host ID #'s and all was well.
     
  4. Nov 27, 2006 #264 of 2181
    Goofball

    Goofball New Member

    32
    0
    Jun 23, 2004
    Avondale, AZ
    Everything went well other than some typical problems with the sale of my existing house causing me to have to delay my cable installation until today due to occupancy dates and full Cox installation schedules along with holidays and vacation.

    They were able to just transfer the Cable Cards to the new head end and activate them there, however a call to update the host ids for both cards was still required as at some point during the move my Series3 died (under warranty and TiVo has replaced it). The replacement sent out from TiVo didn't have the same host IDs as before (duh) and would tune to channels for a split second and then pop the Cable Card Host ID screen up, both cards sat at "Waiting for CP Auth". After the tech that was out to install all of my cable stuff updated the host ID on both cards with whoever they talk to on the phone to get that type of thing done, closed the work order and had them send hits out everything was hunky-dory. I still need to call and bug them about not getting STARZ-HD but other than that everything is back to normal and I had the STARZ-HD problem at the old location too. Now to go back through and redo all my thumbs ratings and get my season passes set back up.

    By the way, if you have an S3 with the orange OLED panel in the front and become attached to that like I have and have to replace the unit with a newer one with the dim-ass green OLED it is possible to swap the front panels with little to no trouble as long as you have the right tools. So as long as you aren't replacing your TiVo because of the front panel you should be able to swap it out, YMMV.
     
  5. Nov 27, 2006 #265 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    Bleh - the new S3 displays are green? I like my orange one I have now.
     
  6. Dec 2, 2006 #266 of 2181
    gpsj1966

    gpsj1966 New Member

    28
    0
    Aug 9, 2002
    Cox in Baton Rouge Louisiana just told me that I would have to pay for two installs at $54.95 and $7.95 per card per month for cable cards. I told them it has for one device a Tivo Series 3. I might as well have told them it was for a Buick Skylark for the response that I got. They said well as long as it has a slot on the back it doesn't matter. I said this is one device and they said it didn't matter 2 slots 2 cards 2 fees. They asked if I wanted to go with just one and I said no and said I'd check back.
     
  7. Dec 4, 2006 #267 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    I have had a Tivo Series 3 for about a month here in Vegas. Cox installed two cable cards and all seemed to go well. Soon afterward, I noticed that channel 725 MHD is not received. I did receive it when I had the SA 8300 HD BOX. Cox has sent out two technicians and were unable to resolve the problem. All other channels including SD, HD and premium SD and HD come in fine. After several calls from the 2nd level tech to Cox he said that channel 725, which went on line on Oct 17, is not received currently by cable cards and there is no ETA for a fix. Cox did confirm that it is a cable card issue and not a HD Tivo problem.

    The signal strength was tested and it is fine according to the two techs.

    Any one else from Vegas with a HD Tivo have this issue?

    Other than the one missing channel from my line up I am very satisfied with my HD Tivo and find if far superior to the SA 8300 HD box it replaced.

    Does any one have any suggestions as to what the issue could be with the one channel that does not come it?
     
  8. Dec 4, 2006 #268 of 2181
    moyekj

    moyekj Well-Known Member

    11,149
    33
    Jan 23, 2006
    Mission...
    I'm with Cox Orange County, CA (Motorola headend and cablecards). We just recently got MHD added to our lineup as well. The day that MHD became available for digital subscribers with the Motorola digital boxes it also became available for cablecard subscribers. And Tivo was even nice enough to send a message about the lineup change (several other changes happened the same day MHD became available). I was surprised it was that easy, but there you have it.
     
  9. Dec 4, 2006 #269 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    The cable cards here in Vegas are from SA. Maybe the problem is restricted to SA or just to Vegas.

    Other changes have occurred and I have received messages from Tivo telling me about them. The only problem has been with MHD.
     
  10. Dec 4, 2006 #270 of 2181
    Blackbag

    Blackbag New Member

    5
    0
    Sep 12, 2006
    I'm in Vegas too. I also noticed that I don't get 725. The only other channel I have had a problem with is 340 G4TV. I was going to call Cox, but thought I'd check here first. Good to hear that it's not an issue with the Tivo. Let me know if you don't get 340 as well. I'm hoping it is the same issue.
     
  11. Dec 4, 2006 #271 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Cox Phoenix here, also SA cards.

    Do either of you still have your OTA antenna connected? I unhooked mine and all of my digital channels sometimes do and don't work problems went away.

    MHD / G4TV work'n fine here ;).
     
  12. Dec 4, 2006 #272 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    I don't get 340 either. But that is part of the "Variety Programming Tier" and it may be a premium service I don't subscribe to. I checked and 725 is a "free" channel.
     
  13. Dec 4, 2006 #273 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    I have no OTA antenna.
     
  14. Dec 8, 2006 #274 of 2181
    SmokeBringer

    SmokeBringer New Member

    20
    0
    Dec 15, 2000
    Jamestown, RI
    I called Cox Rhode Island this morning. Basically they said that, yes, they provide CableCard service here in Rhode Island, but that it is very new and does not support On Demand and Pay-per-View. They also stated that they would not support the Tivo 3 either at installation time or after installation. The only device they will install a CableCard into is a CableCard-ready TV.

    So then I asked about costs. Basically if you want HD DVR you pay 10 bucks a month for the box rental and 5 bucks a month for the service - so 15 a month per box. We pay 5 a month per box currently with D*.

    Looks like I'll hold pat with D* for a bit...
     
  15. Dec 8, 2006 #275 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    They can say that all that want, but the FCC has mandated that the cable companies must install cable cards in any CableLab certified device, and the TiVo Series 3 is CableLab certified. If Cox RI won't do that, you can complain to the franchise authority and the FCC.

    They are right to say they won't "support" the TiVo. If you have a problem with your TiVo that isn't related to the cablecard authentication then you call TiVo about that.
     
  16. Dec 8, 2006 #276 of 2181
    Sarge3515

    Sarge3515 New Member

    23
    0
    Oct 5, 2003
    Virginia
    Okay an update if you live in the COX service area of Roanoke VA.

    I had a Cox tech come out this week to install 2 cable cards in my S3. Make sure when you call in for the appointment you tell them you need 2 cards, she kept trying to tell me I only needed one. Also make sure that you tell the tech this also when he calls to confirm the appointment.

    The tech arrived and we started with card #1. I installed and pulled up the paring screen so he could call in the numbers. He gave the numbers to office and they came back with a "failed" message. So we tried a few more times to no avail. We then tried the second card in the same slot, same problem. An hour has elapsed at this point. He had another tech come by for assistance. They check my signal level and fitting and could find no problems.

    I then suggested that we try the card in the TV itself. Same problem. Now I get a higher level tech to come out. We did the whole thing over again, same problem, "failed". I then ask him, these are one-way cards right? He knew where I was going, the office was not going to get a response back. So we checked to see if I was getting any channels, I was!! :) We did the other card, success!! :) The man at the office was still frustrated and said they should not be working.

    It's been 3 days now and all is well!!! I should go on to say that between the 3 techs I had, they had only installed about 12 cards this year so they are very proficient at them (they admitted this) but they stayed with it.

    I'll also point out I was the first one here to have one. Hopefully the next guy that gets one will have an easy time.
     
  17. Dec 10, 2006 #277 of 2181
    smb56

    smb56 New Member

    30
    0
    Dec 16, 2003
    Middle Georgia
    I am having it out with Cox in Middle Ga. as they want $1.99 per month for the CC but there is a $31.50 per card installation fee.
     
  18. Dec 12, 2006 #278 of 2181
    General E

    General E New Member

    11
    0
    Dec 12, 2006
    I'll be getting mine installed shortly in Roanoke, so hopefully I WILL have an easy time.

    The Cox Sales person I talked to on the phone was giving me all this jive to discourage me from getting Cablecards. One of the things she was telling me was that every time they make a change to their channel lineup (ie, add ESPN2 in HD or somesuch) that someone would have to come out and manually reconfigure the cablecards in my house, thus incurring another service charge. This has to be a lie, right?
     
  19. Dec 12, 2006 #279 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Yes - complete crap. Maybe on a TV (never tried cablecard in a TV) but I bet even then it's something you can do yourself.

    The S3 gets it's channel list via the Cable card when it powers on. Worst case if you cant' see a new channel, re-boot. We recently lost INHD2 and gained ESPN2. The S3 handled it just fine.
     
  20. Dec 12, 2006 #280 of 2181
    General E

    General E New Member

    11
    0
    Dec 12, 2006
    My install is happening tomorrow. Question --- are they charging you the $6 "digital gateway" charge on EACH of your 2 Cablecards? They are for me. If not, what'd you say / do to get them to only charge you once (or not at all)?
     

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