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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Nov 6, 2006 #241 of 2181
    Goofball

    Goofball New Member

    32
    0
    Jun 23, 2004
    Avondale, AZ
    Let's really mess things up now: I haven't seen anyone else post on this so I'll let everyone know how it goes. We have sold our current house and are moving on the 15th. This also involves moving service to the new address for Cable. At this point I don't know if I will have to have the CableCards replaced once I get to the new location (Avondale, AZ vs. Peoria, AZ where we are now) or if they can just set the cards up for the new head end. I'll be calling Cox today to schedule the disconnect of service at my old address and the move of service to my new one.

    I'll post the results once I have Internet access back and new service all set in the next couple of weeks.
     
  2. Nov 6, 2006 #242 of 2181
    Bodie

    Bodie New Member

    257
    0
    Mar 12, 2003
    Rhode Island
    Good luck!
     
  3. Nov 6, 2006 #243 of 2181
    Goofball

    Goofball New Member

    32
    0
    Jun 23, 2004
    Avondale, AZ
    I have a scheduled date of 11/16 between 8 and 10AM for installation at the new place and disconnection of service at the old. According to the rep Cox does have to replace the CableCards (at an install fee of $9.95) so we'll see how everything goes. It ought to be fun to try to get this done while I am moving stuff in to my new place. Guess I'll have to have a TV and the TiVo stored in the back of one of my cars for easy access when the Cox tech shows.

    Thanks for the good luck wish. I'll need it, otherwise I am stuck watching the final NASCAR race live and possibly without HD. Thankfully I get to see the Phoenix one in person this weekend so if I miss the last one it shouldn't be too big of a deal.
     
  4. Nov 6, 2006 #244 of 2181
    techman36

    techman36 New Member

    9
    0
    Sep 1, 2003
    Goodyear, AZ
    Had my CCs install on the 4th and all seems to be fine so far. Initially we get a bad cablecard and had to call another tech to get another one. Once we tried the second and third card all went well after activation. Was getting some tiling initially, but all seems to be fine now.

    I returned my HD DVR and standard DVR that I had and picked up another cable box for my old Series 2. I'm anxious to see if there is going to be any difference in my monthly bill.

    But, so far so good.
     
  5. Nov 10, 2006 #245 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ

    A couple of questions for you....The cable guy is here now and he says that all local channels are in HD and there is no need for an OTA atenna.

    1. Is that true?
    2. If not, do you install the atenna into the tivo or tv?
    3. I'v noticed that many local channels such as channel 5 display "5, 5-1". Some of them even have 3. Does this have to do with SD, HD?

    I haven't had much time to play with it since he is still here, just thought I'd ask.

    Thanks in advance.
     
  6. Nov 10, 2006 #246 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    1. - Yes the big nets that have local HD broadcast are on channels prefixed with a 7. 12-1 is 712. 5-1 is 705 etc.
    2. I disconnected my antenna once I got the cablecards installed. It shouldn't hurt to leave it there if you want, but some channels will be duplicated.
    3. All of the x-x channels are your digital off-air channels. This doesn't necessarily mean they are HD.

    Cox's re-broadcast of the HD channels seems to be on-par with the off-air broadcast so for the S3 I just let it get it all from Cox. In my case having both the cable and the antenna connected seemed to be causing drop outs on the cable channels. It may have been coincidence but it works perfect now with the antenna disconnected. It's a case of 'ain't broke, don't fix it'.
     
  7. Nov 10, 2006 #247 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    5 (ant) = analog OTA broadcast of 5
    5 (cbl) = cable company SD re-transmission of 5 (this could be analog or digital depending on your cable company and if you are using cablecards or not)
    5-1 (ant) = digital OTA broadcast of 5

    I usually disable the analog/SD versions in my channel lineup such that wishlists use the HD versions wherever possible.
     
  8. Nov 10, 2006 #248 of 2181
    TheRatPatrol

    TheRatPatrol New Member

    145
    0
    Feb 21, 2003
    Phoenix, AZ
    You can also get the HD channels thru Cox by using a QAM tuner. I don't know why they don't put them in numerical order, but I guess you can't be picky seeing that they are free. And you should be able to get these too if you only have basic cable, 2-22.

    RF Ch Call Sign Name QAM Frequency
    76-1 KSAZ-DT Fox 10 536992 KHz
    76-2 KASW-DT CW 61 536992 KHz
    80-1 KNXV-DT ABC 15 560992 KHz
    80-2 KPHO-DT CBS 5 560992 KHz
    81-1 KAET-DT-1 PBS HD 566992 KHz
    81-2 KPNX-DT-1 NBC 12 566992 KHz
    81-3 KAET-DT-2 PBS 566992 KHz
    81-4 KPNX-DT-2 NBC 12 W+ 566992 KHz
     
  9. Nov 10, 2006 #249 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Good info there, but if he's getting cablecards he won't see those RF Channel numbers, just the 7xx channel numbers.

    Shawn
     
  10. Nov 10, 2006 #250 of 2181
    ajwees41

    ajwees41 Active Member

    2,007
    1
    May 7, 2006
    Omaha,NE

    Different harware maybe + different prices?

    The Cox provided HD and HD/DVR are also different prices. Same place have the same price for box rental as a regular digital box, but Omaha's HD and HD/DVR are $5..20 higher than the regular digital boxes.

    ajwees41
     
  11. Nov 11, 2006 #251 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    Thanks for the clarification. I went ahead and disconnected the antenna and switch the S3 to only accept Cable channels vs Cable/Antenna channels. Everything is up and running. As I understand it, all HD channels are above 700.

    Install went great. The guy was here for about an hour and both cards worked right off the bat. About 3 hours later, Card 1 stopped working so I called Cox. Within 5 minutes is was back up and running.


    Thanks all for the help.
     
  12. Nov 11, 2006 #252 of 2181
    ellinj

    ellinj Seems Very Friendly TCF Club

    12,360
    8
    Feb 26, 2002
    RI
    I had my two cable cards installed today. No problems at all. The tech who came out had never done one before and couldn't understand why I needed two cards. He did it anyway and called in the info. After the cards were initialized I was in business.
     
  13. Nov 12, 2006 #253 of 2181
    Sarge3515

    Sarge3515 New Member

    23
    0
    Oct 5, 2003
    Virginia
    Anybody had dealing with with Cox-Roanoke and the cable cards in their S3?
     
  14. Nov 14, 2006 #254 of 2181
    Mathmn

    Mathmn New Member

    20
    0
    Mar 24, 2006
    When the cox installer arrived, he knew nothing about TIVO Series 3. He would not even read the instruction sheet which Tivo had provided. He referred me to a supervisor who told me that the cablecards would not work in a Tivo, that Cox was working on a special Tivo Cablecard. I was to have the tech remove the cards and leave.

    I politely declined to accept his premise, telling him that his explanation did not make sense to me. The cards would stay, and I would get them to work.

    After 15 calls to Cox technical support, and another service appointment, I finally got the host ID numbers logged and everything now works just fine.

    These technicians should do some research and give correct info to customers. I have written a respectfully worded complaint to Cox on this issue.
     
  15. Nov 14, 2006 #255 of 2181
    Dick Kalagher

    Dick Kalagher New Member

    58
    0
    Jan 13, 2000
    Vienna, VA, USA
    Mathmn,

    What Cox location are you in?
     
  16. Nov 14, 2006 #256 of 2181
    XBR

    XBR New Member

    104
    0
    May 17, 2002
    SoCal
    Very well done. My installers (two units on two separate occasions) candidly mentioned that they did not receive any training prior to launch. The 2nd one said they "had a meeting about it" just a few weeks ago. Both said I was only their 2nd Series3, but what really helped is both had great attitudes (Cox Orange County, CA). Then again, every time the techs called in with the pairing info, the snickering comments made it obvious the folks on the other end weren't exactly jumping for joy...
     
  17. Nov 15, 2006 #257 of 2181
    lorderic

    lorderic New Member

    1
    0
    Nov 14, 2006
    CA
    We've had our Series 3 since September and it has been working well with Cox Orange County, CA. When the original installer came out he had a number of CableCards because, as he put it: "you can never tell which one of these will work so I always bring extras". We also had a Cox HD DVR split off the same cable.

    This past weekend I removed the Cox HD DVR and the splitter as it looked like one of the TIVO turners wasn't working. After plugging the cable back in and rebooting TIVO we no longer had any pay channels. I called Cox Customer Service which sent a signal down the line with no effect. So a service call was scheduled for this afternoon.

    The Tech that arrived was not as well versed on CableCards (or TIVO) as the initial installer. He kept suggesting that the 'Dual CableCard systems are problematic". He tested the lines at the house connection and at the location where the Series 3 is installed. He changed the connector on the Coax line and reconnected it. They sent several refreshes down the line with no change.

    After 1.5 hours of this they finally decided, Hmmm, let's check the "Host" and "Data" numbers on the cards. Sure enough they had changed from the original installation. The Tech didn't know how they could have changed.

    They inputted the correct numbers in their system and everything is working again. I asked him why the Customer Service person couldn't help me and his response was only he can speak with more technical people who can refresh the lines.

    I told him next time he should check the numbers first instead of wasting so much time. I was controlling the TIVO as I knew more about it than he did after playing with it all weekend.

    As far as cost is concerned, I pay $3.98 for the two CableCards each month. The install charge was $39.99. I love my Series 3 Box even though it is missing some of the features from my other TIVO's.

    I was told that new CableCards will be coming out next year which will feature two-way communication. This will enable PPV and other features I rarely used. I was also told that Cox will be offering their own boxes with TIVO software installed, but I guess that is for another forum.
     
  18. Nov 15, 2006 #258 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    That's the same as I was quoted, except I got mine installed free on a promotion.

    When I got my bill I'm getting the cablecards free but that are raking me over the coals with 'Digital Gateway' fees to the tune of $10+ on top of the programming charges.
     
  19. Nov 15, 2006 #259 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    Yes, but there will be an additional $1.65/month for "additional outlet" on the digital service.

    You will see on the bill the following:
    Digital Cable Service, 2, $(xx+1.65) where xx is what you were previously paying for single dig service
    Cox CableCard, 2, $3.98

    Which is not bad compared to the "Digital Gateway" fees those in AZ apparently are paying.

    BTW - not too exciting but MTVHD was just added to the Cox OC HD lineup last night.
     
  20. Nov 15, 2006 #260 of 2181
    XBR

    XBR New Member

    104
    0
    May 17, 2002
    SoCal
    Hmm...I'd better take a good look at my next bill; When I had a Series3 and an HD-PVR, they told me they would charge me only one add'l outlet fee; when I swapped out the HD-PVR for a 2nd Series3 they told me the bill would change by dropping the HD STB+DVR fee and adding the two CC fees, but no changes to the outlet fees...
     

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