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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. rhain

    rhain Member

    160
    0
    Nov 3, 2004
    Escondido, CA
    Just a couple of weeks ago my Original Series 3 blew a Hard Drive and I had to replace it; in the process I had to call COX San Diego to re-pair the Cable Cards (CC). I called the number that was presented on the CC screen that pops up when the TiVo thinks you need to see this screen.

    That was the best thing that ever happened to me because I was connected directly to a live person who verified my information and then proceeded to ask me for all the information they would need to re-pair the CCs.

    While we were waiting to verify the pairing worked he told me about the upgrade to the Tuning Adaptor that would allow me to receive the +Packages (HBO 1202,1203, etc, STARZ +) and how TiVo was going to push out an S/W upgrade to go along with it. I thought that was great news.

    But my question is, will I be able to tune these new channels with an upgraded Tuning Adaptor or am I out of luck because I have an Original Series 3 TiVo.

    Oh, and the CC Pairing was done in about 5 minutes. I also had to call back the next weekend because I had to do a Clear and Delete Everything because I used an image that caused the Home Base (TiVo) to think I did not have an authorized unit. The second call to re-pair the CCs went as easy as the first call.

    Thank you for your reply (if there is one).

    Robert
     
  2. aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    I believe you need to have the s4 boxes. But I diont have a TA hooked up to my S3 so am moly about 90% positive on this
     
  3. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Last I heard Cox San Diego was still using MPEG2 for the Plus Package HD channels.
    http://ww2.cox.com/residential/sandiego/tv/channel-lineup.cox#20

    If they are still MPEG2 then the TiVo S3 will be able to tune the Plus Package, and NO you do not need the Tuning Adapter Update Kit, (which includes a splitter and MoCA POE filter)

    Keep in mind eventually Cox will move the channels to MPEG4 (H.264), and then you will most likely lose them.

    If Cox San Diego has moved the Plus Package HD channels to MPEG4 (H.264) then NO the S3 will not be able to tune them, (unless TiVo updates the software which they have indicated they have no plans to do so.)

    There is a lot more info about Cox San Diego at the following link, and I suggest you contact the Cox employee there username "Joshuarat"
    http://www.sandiegohdtv.org/forums/thread-plus-package-hd-channels-cablecard?pid=2684#pid2684
     
  4. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    It would seem at least part of the problem was TiVo's inability to handle copy protection on the H.264 channels. As reported and shown in the image before the "Spring Update" all H.264 channels were reported as 0x00 (CopyFreely) by the TiVo Diagnostics while the CableCard Diagnostic reported 0x02 (CopyOnce) which was the correct value.

    After the Update, TiVo Diagnostics now reports 0x02 the same value as the CableCARD.
     
  5. rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    I didn't have to call to add the Plus Pak channels, they just started working once the update was applied.
     
  6. aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    I don't have or use MoCa Poe filter with my TA. Where you told that we needed that or are you just saying its something you use?
     
  7. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I am not using a MoCA POE Filter, But the latest Cox Tuning Adapter Install Sheet and Plus Package Info for CableCARDs says that they are need. However I can attest they are not. I have no idea why Cox did this.

    See the following links.
    http://ww2.cox.com/residential/arizona/support/tv/article.cox?articleId={b8889a60-d706-11df-66a2-000000000000}
    Ability to tune to HD Plus Pak Channels requires:
    1. Subscription to its Premium Channel, such as HBO, Showtime, etc.
    2. Cox Tuning Adapter in some markets. Also, if the Tuning Adapter was installed prior to May 2012, then the free Cox Tuning Adapter UPDATE Kit is required

    Tuning Adapter Install Sheet showing use of a MoCA Filter.
    http://media.cox.com/support/print_...er_guides/cable_box/InstallingYourCiscoTA.pdf

    I believe this is only required if you are using the onboard MoCA of the Elite/XL4.

    There is more info here:
    http://www.sandiegohdtv.org/forums/thread-cisco-sta-1520-tuning-adapter-poops-out?pid=2893#pid2893
     
  8. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    does Cox activate cable cards via online chat? can't get through on the phone.
     
  9. Johncv

    Johncv Active Member

    1,545
    1
    Jun 11, 2002
    Chula Vista, CA
    No, I don’t think so. Why can’t you get through on the phone?
     
  10. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    Busy signal and seems like every time I'm on the support site the chat window pops up.
     
  11. aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    Call this number
    888.556.1193
     
  12. LynnL999

    LynnL999 Member

    352
    2
    Oct 7, 2002
    Irvine,...
    Hey OC Peeps -- has anyone else noticed that the Plus Pak channels are no longer functioning? They tune, but it's just a blank screen. I'm sure they were working as recently as a couple of weeks ago.

    The Plus Pak channels are:

    1078 Pac-12 HD
    1100 Hub HD
    1206 HBO Family HD
    1208 HBO2 East HD
    1209 HBO Signature HD
    1210 HBO Zone HD
    1211 HBO Comedy HD
    1212 HBO Latino HD
    1222 Action Max HD
    1223 Thriller Max HD
    1228 5 Star Max HD
    1231 More Max East HD
    1242 Showtime Showcase HD
    1243 Showtime Extreme HD
    1261 The Movie Channel Extra HD
    1262 The Movie Channel East HD
    1285 STARZ CINEMA HD
    1286 STARZ KIDS & FAMILY HD
    1288 STARZ IN BLACK HD
    1289 STARZ COMEDY HD
    1316 DIY HD
    1318 Big Ten Network HD
    1323 Outdoor HD
    1351 Cooking HD
    1900 SWRV HD

    Before I contact Cox, I want to see if it's just me. Thanks.
     
  13. Optics

    Optics New Member

    27
    0
    Nov 13, 2001
    Laguna...
    Not working for me either. I don't get the Premiums, but I used to get 1078, not anymore.

    Let us know what they say. Thanks.
     
  14. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I heard from a little bird that the Cox California markets have switched the Plus Package HD channels from MPEG2 to H.264 (MPEG4)

    Plus Package Channels for the OC: http://ww2.cox.com/residential/orangecounty/tv/channel-lineup.cox#19

    CableCARD Devices and Plus Pak Channels: http://ww2.cox.com/residential/support/tv/article.cox?articleId=9834a820-6d29-11e1-d2ee-000000000000
    "The TiVo Premiere (including XL and Elite), the Ceton InfiniTV, and the SiliconDust HDHomeRun Prime can tune to 1 GHz and decode in MPEG4, which makes them compatible with the Plus Pak channels."​

    If that is the case all TiVo Series 3 DVRs will no longer have the ability to decode the H.264 channels, unless TiVo upgrades the software on the TiVo HD. The Series 3 OLEDs do not have the hardware to support 1GHz and H.264.

    All Premiere Series 4 TiVos have updated software that does support H.264 video.

    If you have a Premiere that does not receive those channels Cox may need to look into the CableCARDs authorization and perhaps re-provision the CableCARD and perhaps the TA.

    Look at the Video PID for those channels in the DVR Diagnostic Menu. To see if they are indeed H.264

    [​IMG]
     
  15. Optics

    Optics New Member

    27
    0
    Nov 13, 2001
    Laguna...
    For channel 1078, my TiVoHD shows a "Video PID: 0x1AE1", with no info on encoding. Frequency is 963000 KHz.

    Any other way to find out if H.264 is the problem?
     
  16. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Does a known MPEG2 channel like a local HD or CNNHD have an MPEG2 notation after the Video PID? If not I am unaware of any other way to determine the Video Codec from the TiVoHD

    [​IMG]
     
  17. Optics

    Optics New Member

    27
    0
    Nov 13, 2001
    Laguna...
    Unfortunately, neither 1011 FOXHD nor 1014 CNNHD have any notation. Thanks.
     
  18. LynnL999

    LynnL999 Member

    352
    2
    Oct 7, 2002
    Irvine,...
    I have a TiVo HD. My video PID for 1206 (HBO something) shows "0x12b1" for 1014 (CNN) shows 0x83. No format notations on either. 1206 also shows a successful tune even though the screen is blank.
     
  19. Johncv

    Johncv Active Member

    1,545
    1
    Jun 11, 2002
    Chula Vista, CA
    Same here. CoxInPHX must be showing the diagnostic screen for the TiVo Premiere. This info is not showing up on my TiVo HD.

    Has anyone else lost the SyFy channel, because I can no longer receive it on the TiVo HD also. Yes, I also check the stupid TA and had a Cox service person check everything and he confirmed that Cox has moved the +Pak to H.264 and starting in 2013 other channels will follow. If the channel is in the 1100 block of channels it will be move to H.264. He also stated that Cox is planning on replacing all their DVR with PACE DVR's starting in 2013. All he could say was that it would have six tuners and a 1TB hard drive. He did know that Cox was currently testing software and did not know what software would be use.

    What annoys me is that TiVo CAN push a software update to users of the TiVo HD to allow it to view the H.264 format, but TiVo want you to chuck your TiVo and buy a new one instead of being more like Apple and support the customer.:mad: What good is TiVo HD with Lifetime if it can no longer view any video? This is why Apple is going to end up taking over should come out with a set top box/DVR or Apple TV with a cloud DVR or both. Customer support is everything and people will pay for it.

    I was thinking about upgrading to a four-tuner TiVo, but why should I when I know that it will NOT be supported by TiVo in another year. I am just going wait for the six-turner from Cox, maybe it will use the TiVo software, if not I guess it will be good-by TiVo. :(
     
  20. LynnL999

    LynnL999 Member

    352
    2
    Oct 7, 2002
    Irvine,...
    SyFy is working for me, JohnCV.
     

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