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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Feb 2, 2012 #2081 of 2181
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    It's a TiVo-specific problem... the channels are able to be authorized for WMC.

    See the following Posting where a Cox Phoenix customer with a SiliconDust HDHomeRun PRIME and WMC is getting the HBO Plus Package channels. I would assume the Ceton InfiniTV 4 should also. The problem child seems to be TiVo Premiere.

    http://www.dslreports.com/forum/r26842276-It-s-a-TiVo-specific-problem.-the-channels-are-authorized
     
  2. Feb 3, 2012 #2082 of 2181
    Cactus Bill

    Cactus Bill New Member

    11
    0
    Jan 29, 2012
    I e-mailed Tivo to see if they could provide any insight as to the status of the problem with Cox and Plus Package channels in Phoenix. I got an answer that puts the blame on Cox and says something about certain customers resolving the issue with an adapter, which I've never heard of that happening. If the rep is referring to a tuning adaper, then I don't believe she's answering the question that I'm asking. Here's the answer I got:

    "Thank you for contacting TiVo Customer Support. I would be glad to answer your question. Cox has acknowledged that the issue is on their end with their equipment and is currently working towards a resolution. TiVo is assisting in any way possible, however the resolution will have to come from Cox. Some customers have reported that the issue was resolved with the addition of an adapter that was provided by Cox."
     
  3. Feb 3, 2012 #2083 of 2181
    zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
  4. Feb 3, 2012 #2084 of 2181
    zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
    I don't agree with this. Use the toll-free number on the cablecard pairing screen for setup/support. Unless you're new to Cox you know what channels you get and don't get.

    If you're having tuning adapter problems and have multiple cablecards/TA's it might be worth your while to write down the cablecard serial number from the pairing screen along with the STB serial number from the TA. Call the toll-free number on your pairing screen and tell them you want to verify that your cablecard occurrences are built correctly.

    In future when you move or add a cable card, have that STB serial number (actually its all letters) along with the cablecard pairing information to make sure they build/change the occurrence correctly.

    I don't work for Cox - heck, I don't even LIKE them very much. The price is far too high vs. the level of support actually provided! But unless your signal levels are bad you just don't need someone to come out to your place for a cablecard install/move/change.
     
  5. Feb 3, 2012 #2085 of 2181
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    When I tune to one of the Plus Pak channels and go into the TiVo DVR Diagnostics, The TiVo shows all the channels as CCI Byte: 0x00, CopyFreely, which seems odd for Premium channels. I am wondering if this is part of the problem.

    What does the CCI Byte show on the SiliconDust?
     
  6. Feb 4, 2012 #2086 of 2181
    zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
    Tuned to 1203 this is what shows up:

    Cisco CableCARD(tm)
    Copy Protection Information

    Auth Status: CP Auth Received
    Info for pgm index 0-5
    [LTSID - PN - CCI - ERR ]
    0x0 - 0x1 - 0x2 - 0x0
    0x0 - 0x0 - 0x0 - 0x0
    0x0 - 0x0 - 0x0 - 0x0
    0x0 - 0x0 - 0x0 - 0x0
    0x0 - 0x0 - 0x0 - 0x0
    0x0 - 0x0 - 0x0 - 0x0

    MKS Period: 600 seconds
    VerifyKey Status: OK

    So I think the answer is 0x2 - and the recordings are treated as copy-protected.

    This screen also confirms that the specific channel is treated as 0x2:
    Cisco CableCARD(tm)
    Active Program

    Program Index: 0, Src ID: 0xE7E2
    [LTSID-PrgNo-Status-ECM-CCI-EID]
    0-1-Ent-88-2-0x94
    Elementary Streams
    [ Stream Type-Pid Number ]
    0x1B-0x0011 0x81-0x0013 0x81-0x0018

    ECM PID: 0x19
     
  7. LoREvanescence

    LoREvanescence Always Autocorrected

    5,232
    5
    Jun 19, 2007
    Salem, MA
    Interesting, for the fist time ever my premiere can tune COX3D on channel 1300.

    No idea how 3d works on this channel, I just know I don't have a 3D tv or glasses of any kind. But I'm tuning this channel and it's no longer coming up with channel not available banner.


    Just posting this as an FYI if anyone with a 3d setup wants to test it out.
     
  8. Mar 1, 2012 #2088 of 2181
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    NOTE: this posting is in the Series 3 thread, but to my knowledge only the S4 Premieres will be getting an update for MPEG4 (H.264).

    Update on MPEG4 (H.264) Cox Plus Package channels in NoVA and Arizona not being able to be Authorized. Both markets are Cisco and use Tuning Adapters, an update by Cisco has also been mentioned, but not verified.

    But, TiVo has confirmed that the issue needs a TiVo software patch/update to support the new MPEG4 channels, which will most likely be included in the next software release. I also got an email confirmation from TiVo of the needed update.
    http://www.dslreports.com/forum/r26945421-CONFIRMED-TiVo-Premiere-problem-fix-coming-qSpring-2012-q

    I am not aware of any other markets using MPEG4 (H.264) for the Plus Package channels. If anyone in a market other than NoVA or Arizona can confirm usage of MPEG4 (H.264), please post.
     
  9. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Has Cox San Diego switched the Plus Package HD channels to MPEG4 (H.264)

    Have any other Cox markets made the move? (besides Virgina and Arizona)
     
  10. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    if you still have the email you might want to post it since the other link is dead
     
  11. LoREvanescence

    LoREvanescence Always Autocorrected

    5,232
    5
    Jun 19, 2007
    Salem, MA
    A couple weeks ago I signed up for HBO and Cinemax because it was offered Free for 3 months, then half price for 3 more.

    After they first authorized it I got all the HBO and Cinemax channels. A few days later I noticed I only get HBO and HBO2, Cinemax and Moremax. All the other versions such as HBO Signature or Family say not authorized. I called them, they sent a hit to the cable cards, nothing changed. Then they said they needed me to schedule a truck roll and be home.


    Anyone have any suggestions on what to try or why I might not be getting all of them anymore.


    On a site note, I noticed Epix is now authorized where it wasn't before:confused:
     
  12. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Are the Plus Package channels, the addt'l HBOs still MPEG2 or has Cox switched to H.264?
     
  13. LoREvanescence

    LoREvanescence Always Autocorrected

    5,232
    5
    Jun 19, 2007
    Salem, MA
    They are still MPEG2 in the Providence RI Market.
     
  14. rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    I just checked mine via Slingbox and they show as not authorized. I suspect they switched over.

    EDIT: Checked DVR Diagnostics... they are H.264 now. A truck roll isn't going to help you if this is your issue as well, wait for the software update.

    EDIT: Picture

    [​IMG]
     
  15. rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    I had noticed over the weekend that some programs hadn't recorded because a wishlist had picked them up on HBOHD east which is also encoded H.264. Best to uncheck all these channels in your list of channels received until the software update comes along.
     
  16. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    is HBOHD in your area part of the plus pack? If not it should still be mpeg 2
     
  17. May 1, 2012 #2097 of 2181
    ellinj

    ellinj Seems Very Friendly TCF Club

    12,360
    8
    Feb 26, 2002
    RI
    Do you have a tuning adapter? I thought I got a letter that these were moving to SDV. I still haven't picked up a TA.
     
  18. May 1, 2012 #2098 of 2181
    LoREvanescence

    LoREvanescence Always Autocorrected

    5,232
    5
    Jun 19, 2007
    Salem, MA
    Yes I do, and it's working as all other channels on the letter are turning without issue.
     
  19. May 4, 2012 #2099 of 2181
    LoREvanescence

    LoREvanescence Always Autocorrected

    5,232
    5
    Jun 19, 2007
    Salem, MA
    this whole HBO / Cinemax thing got even stranger.


    I have not been in touch with cox on this issue since the first time I posted here. As all they seem to want to do is schedule a truck roll.


    The past few days EPIX has been coming in and authorized. I do not have that channel in my package. To night Epix is not authorized, but all my HBO's and Cinemax are back.
     
  20. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    RE: The "Spring Update" SW Vers. 20.2.1.1-01-2

    I am VERY happy to confirm the issue with the Cox H.264 Plus Package HD Channels have been Fixed with the latest SW release.

    Note: You still need to call Cox @ 877-820-8202 to have the Plus Pak channels added to your account. ask for HBO+, SHO+, Starz+, and/or Cinemax+
     

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