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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Dec 6, 2011 #2001 of 2181
    murraymh

    murraymh New Member

    24
    0
    Apr 20, 2008
    San Diego, CA
    Just to let you all know that I am receiving the plus pack channels (DIY, Outdoor channel, Cooking channel) I subscribe to here in San Diego. Started getting them just days ago I believe. Can't be sure when since I was out of town for a while.

    I have a Tivo HD.

    So good news, but it's been close to a year since they originally introduced those channels...guess it was just more of cable co BS.
     
  2. Dec 6, 2011 #2002 of 2181
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    On the theory of never attribute to malice that which can be explained by incompetence, let's not be too hasty to rule out "they don't really know what they're doing".:)
     
  3. Dec 6, 2011 #2003 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Well, today's the big day here in Orange County -- all of our HD channels switched from the 700's to the 1000's. I completed a TiVo lineup form about this last Tuesday and included a link to the PDF with the full new lineup.

    This morning, all the channels have moved, and do indeed tune with the cable card + TA, but no lineup update from TiVo. :( I updated my lineup ticket, but haven't heard anything back. This is impacting every TiVo user in my area, so I really hope we see the update later today. I was sure there would be issues with this, but I thought they would be on Cox's side, not TiVo's.

    BTW, with regard to the employee in SD who says we should be able to get the "plus pak" channels, I still can't get any of the extra HBO, Showtime or Starz channels that are plus pak only.
     
  4. Dec 6, 2011 #2004 of 2181
    Kennyg

    Kennyg New Member

    4
    0
    Jan 6, 2004
    Dana Point, CA
    Until the Tivo programming changes, none of our scheduled recordings will take place (well. they will, but on the old channels).

    Not having any problems receiving Premium programming, Showtime is working find.

    Kenny
     
  5. Dec 6, 2011 #2005 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Right. I was scheduled to record part 2 of "Neverland" this afternoon, so I set a manual recording before I left. I'll do the same for tonight's programming if there's no update by the time I get home.

    Showtime East and West HD worked for me too, but none of the "plus pak" additional channels such as 1242.
     
  6. Dec 6, 2011 #2006 of 2181
    Holazola

    Holazola New Member

    13
    0
    Dec 21, 2005
    Santa...
    Thanks CoxInPHX! yeah I guess they aren't in the RF path after all. Here's another set of crossed fingers on the progress with the additional account/billing code.

    Lynn, we have had both the 700's and the 1000's active in Santa Barbara for a few weeks. I just received a separate mailer yesterday stating they will be moving the starting December 13. Did your 700's go away already?

    Included in the mailer was a revised channel lineup that now tags *all* the HBO & Cinemax channels as needing the cox STB/DVR. I'm pretty sure (and hoping) that's in error, as I can currently receive 1300 & 1301 HBOs. Showtime, Starz, and TMC still have at least one channel each not tagged on the guide. Go figure.
     
  7. Dec 6, 2011 #2007 of 2181
    pmrowley

    pmrowley New Member

    85
    0
    Apr 4, 2002
    Irvine, CA
    Would contacting Tivo help get us updated in any way? Missed my noon recording of Neverland, and now the wife is starting to get worried about the evening shows, with all of the Christmas stuff airing now. I've tried to update twice, but haven't seen the lineup change yet.
     
  8. Dec 6, 2011 #2008 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Yes. They apparently started mirroring a couple of weeks ago for those using their own box, but I wasn't able to tune any of the 1000's (except a very few added weeks ago) on the TiVo until this morning. And this morning all the 700's were gone, with a screen up saying "this channel has moved to the 1000's, for example, channel 4 is 1004." So there was no overlap at all for us TiVo users.
     
  9. Dec 6, 2011 #2009 of 2181
    pmrowley

    pmrowley New Member

    85
    0
    Apr 4, 2002
    Irvine, CA
    They said that the lineup change was reported to the provider last Thursday, and it'll probably take until this Thursday to be completed; the guide provider is working with Cox currently, whatever that means.

    Very annoying...
     
  10. Dec 6, 2011 #2010 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Just so you guys know, I filled out the lineup change form on TiVo last Tuesday.

    Anyway. I have been twittering like a madwoman today, and I finally have TiVo VP Margret and one of the Cox reps speaking to each other, so maybe that will move things along a bit.

    It just seems unbelievable to me that this is really so difficult.
     
  11. Dec 6, 2011 #2011 of 2181
    tvmaster2

    tvmaster2 Active Member

    2,057
    4
    Sep 9, 2006
    and that an unpaid, non-employee of either company is the one getting the ball rolling... thank goodness you're here :)
     
  12. Dec 6, 2011 #2012 of 2181
    pmrowley

    pmrowley New Member

    85
    0
    Apr 4, 2002
    Irvine, CA
    YOU'RE working harder than THEM! Thanks for the effort!
     
  13. Dec 6, 2011 #2013 of 2181
    Johncv

    Johncv Active Member

    1,545
    1
    Jun 11, 2002
    Chula Vista, CA
    Tell them to stop playing games and offer the TiVo-Q on Cox. :D
     
  14. Dec 6, 2011 #2014 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    At this point I would really just settle for an accurate lineup.

    Waiting to hear back from Margret...
     
  15. Dec 6, 2011 #2015 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Okay, she wrote me back just now that they are getting Tribune involved. Hopefully TiVo + Tribune working on this together is a step forward. I asked her to get back to me when she has info like an ETA on a fix, and I'll post in both threads here if I hear anything more.
     
  16. Dec 6, 2011 #2016 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Possibly last update for tonight: The Cox rep I've been talking to all day has also handed me/us off to the night shift, but says they are working closely with TiVo. Margret just emailed me: "We have confirmation Tribune is working on it, but given the late hour I wouldn't expect to see a fix tonight."

    So... I guess set manual recordings for anything you want to watch tonight.

    I'm going to be offline for awhile trying to, um, catch up on the work I didn't exactly do today. I will post later if I hear anything new, but I'm not really expecting to tonight.
     
  17. Dec 7, 2011 #2017 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    The latest from the Cox rep I've been talking to: "I am getting updates from TiVo. They are still working on it and the last report I was given from them was that they were hoping to have this escalated and fixed this morning."
     
  18. Dec 7, 2011 #2018 of 2181
    LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    Just got this from Margret... please do not yell at me:

    "Hi Lynn,

    The updates have made it from Cox to Tribune. They will be available to TiVo DVRs that connect to the TiVo Service after Thursday at Noon Pacific.

    --Margret"
     
  19. Dec 7, 2011 #2019 of 2181
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Seeing as how TMS pretty much has a monopoly on what they do, I find it quite believable.

    "We're number 1. There is no number 2. We don't have to try harder."
     
  20. Dec 7, 2011 #2020 of 2181
    rule42k

    rule42k New Member

    28
    0
    Feb 18, 2003
    Irvine, CA
    I am Cox subscriber in Orange County, CA and have experienced everything that has been described above and am just tired of them (like you guys aren't).

    So I called yesterday and asked them if using my current setup if I could received the extra HBO channels that I currently pay for and receive in an SD format. Of course I was told that this would require a "Whole Home DVR" to which I replied, "NO! I will not be forced to pay for something that I should get via CableCard and I would like to cancel my service" After several transfers I was offered free DVR rental and free DVR service for 6 months which hopefully by then they would have a solution that I was happy with.

    I was told that I could go down and pickup my box.

    Once at the Cox store, I was told that the phone rep set me up for a standard box and that the "Whole Home DVR" required professional installation which I told them I wouldn't pay for and they agreed to come install it for free too.

    I'm not sure how I feel about it, but they did do something for me and I guess I should give it a try if it isn't going to cost me anything, but part of me is over it and is ready to go OTA, Netflix & Hulu+
     

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