Cox in Phoenix. After seeing all the problems, glad my install went reasonably well today. Took about 20 minutes including waiting for all the channels to appear. 2nd card seemed bad, but he had extras, and next one worked. Be sure that the cards are pushed in all the way - had to nudge the first one to get it connected. Only gripe is I was told in email that the install charge would be $34.95, but the phone and store reps told me $49.95 - said the extra $15 was to set up the HD connection - what a crock. Anyway - was in time to record Lost which worked perfectly .