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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Oct 5, 2006 #181 of 2181
    rjrcm

    rjrcm New Member

    4
    0
    Sep 24, 2006
    Cox in Phoenix. After seeing all the problems, glad my install went reasonably well today. Took about 20 minutes including waiting for all the channels to appear. 2nd card seemed bad, but he had extras, and next one worked. Be sure that the cards are pushed in all the way - had to nudge the first one to get it connected.

    Only gripe is I was told in email that the install charge would be $34.95, but the phone and store reps told me $49.95 - said the extra $15 was to set up the HD connection - what a crock. Anyway - was in time to record Lost which worked perfectly :).
     
  2. Oct 5, 2006 #182 of 2181
    pkscout

    pkscout Active Member

    3,928
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    Jan 10, 2003
    Honolulu, HI
    Hey, it takes extra time to setup all those extra HD bits that are being sent to your TV. Cut them some slack. :D (I am totally kidding, that is a crock)
     
  3. Oct 6, 2006 #183 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Cox Phoenix here doing mine now.

    Inserting the first card put the Cable card menu in a scrolling loop. I re-booted the Tivo and was able to get in and see the Cablecard info.

    Tech called it in.

    Inserted #2, and the 'a cablecard was just interted' message came up. We waited a bit and just dove into the cablecard info screen so he could call it in.

    The tech called in card #2.

    everything worked except I wasn't getting the HD channels (well, besides the local channels). Another call from the tech, a re-hit and I was in business!

    They installed 2 SA cards.

    <edit>
    After the techs left I lost a few random blocks of digital channels. I have a trouble ticket in to resolve the issue. :(
    </edit>
     
  4. Oct 7, 2006 #184 of 2181
    Shades

    Shades New Member

    4
    0
    Feb 26, 2002
    Clifton, VA...
    So, Cox was out here today to fix my problems. I already determined my signal was low, so I had removed some splitters from my cable path and added a signal booster before the tech arrived. That got my signal up to the 82-85 range which improved my reception and got rid of the mpeg tiling, but didn't help with my missing channels.

    The tech arrived, and looked at the set up. Everything was still working fine on my main tuner, but the second tuner still would only pick up analog signals. He removed the remaining splitters and the signal booster from my line to be sure there was no other issues and even ran a new line from the block in my yard to be sure there was no problems with the buried cable. Everything looked fine, and my signal now was up to 92-95 on the box, but the 2nd tuner still wasn't getting digital signals.

    After calling in to get the auth signal sent again with no result, he finally decided it was time to replace the 2nd cablecard as I had requested. After removing and replacing that card and going through the cablecard id call in and re-auth, it still didn't work... and in fact, now both units refuse to recieve digital signals. He removed both cards, replaced them, and no difference. Both show as Authentication Recieved and both show as operating normally in the diagnostics.

    To make a long story short, its now been several hours of changing settings, and we're both out of ideas... he's called everyone he knows at Cox and nobody has any more ideas. So, we check my digital cable box that drives my old S2 TiVo and find that that one is acting weird too... he checks some stuff and it looks like there is a problem with the network since it is no longer communicating bi-directionally. So we put everything back together, the tech calls it in and then leaves. At least my signal is in the 82-89 range now without the amp, so I shouldn't have any more signal strength issues.

    So, now after 4 hours of trying to get my 2nd tuner working properly, neither tuner on my S3 works with digital channels, and I have to wait for a followup service call to check into the network problems. If it doesn't suddently start working in the next day or two, I have to schedule another call to have another tech come out to work on it.

    Fun stuff. :(

    Hopefully there isnt' a problem with my TiVo itself... even with the new cards its still doing the stuff with randomly switching diagnostic screens on its own every few seconds whenever I go into any of the CableCard diagnostic menus.

    Btw, I went through the guided setup again once before when I had both cablecards installed originally, does anyone know for sure if I need to do it again with the new replacement cards? The idea was to configure the channels I recieve, but that was already done. I am hoping I don't, since I have some programming left to watch and would prefer not to have to re-do my season passes again. :)

    -Darrin
     
  5. Oct 7, 2006 #185 of 2181
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Sounds a little low to me still. As a point of comparison my digital cable channels show 96-97 signal strength with S3 diagnostics. My OTA channels are in the 80s (expected since I'm 50+ miles from broadcast antennas and using indoor antenna) but OTA is usually OK to have lower signal strength based on my experience with PC tuners.
     
  6. Oct 10, 2006 #186 of 2181
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Cox, Orange County, CA here. Took 3.5 hours and a lot of patience but finally both CableCards are up and running and tuning all channels I subscribe to. Here's my summary of the process for those that haven't been through the nightmare yet:

    1. After installing the cablecard be patient, it takes 2 minutes or so for the CableCard MMI (CableCard Pairing) screen to come up and it will do so automatically.
    2. For Cox the relevant numbers that need to be called in from the Pairing screen are: CableCard, Host, Data
    (The UnitAddress number is not used - at least for Cox OC)
    3. After entering the above numbers into their system this is where things went wrong for me. From the headend side the system confirms everything is correct and the CC is communicating with the headend. Following the next step in instructions it says go to the CC Test Channels section - WRONG! For 1st cablecard we waited about 30 minutes at the "Obtaining Channels" swirl screen and eventually a timeout screen appeared saying to try again. So we tried again and waited another 30 minutes or so at which point it timed out again. Then the installer goes and cuts cables, disconnects amp, re-crimps cables, etc. etc. which I assured him was all worthless and then we reboot and try with a new CC - same result.
    THE KEY AT THIS POINT IS AFTER ENTERING THE CC NUMBERS ON HEADEND SIDE THEY MUST THEN PERFORM A COLD INITIATE. A few minutes after this is done you should get an error screen with 161-4 - THIS IS A GOOD SIGN THAT THINGS ARE WORKING.
    4. After receiving the 161-4 error screen then everything falls into place. (In my case the Tivo froze at this point and I had to reboot). Go over to Test Channels and you have to wait a few more minutes for all proper channels to be authorized.
    5. Make sure you check all encrypted channels that you care about to see they are properly authorized. In my case they had to re-hit the CC yet again for some channels to work.

    6. Jump up with joy and share a beer with the installer before attempting CC #2.
    7. Now you can repeat process with CC#2. I had a lot of trouble getting CC # 2 to receive some premium channels - the authentication wasn't sticking properly. Finally we found that by channeling through some unencrypted channels first in the test phase and then heading over to premium channels we got it to work, and we had a mini-party.
    8. Now you should redo guided setup. I couldn't convince the installer to stay any longer at this point (after 3.5 hours) but everything went smoothly from there.

    Anyway, the key takeaway is there is an additional step that must be performed from the headend after they think they have entered the numbers from the Pairing screen and their system shows the card is communicating OK. They need to do a cold restart of the card to "wake it up".

    Now I have my system setup with both OTA & Cable. So far so good but only time will tell if it remains that way...
     
  7. Oct 10, 2006 #187 of 2181
    Dark Helmet

    Dark Helmet New Member

    132
    0
    Sep 15, 2006
    Northern...
    So, some dumb questions:

    What kind of amp did you buy? One that is labelled as being bi-directional?

    Did you try putting terminating resistors on unused outlets?

    (I admit these are both shots in the dark, but it sounds like you have some "weird" communication issues)

    I was under the impression (but I am NOT sure) the card is "initializing" whenever
    it does that. I had that problem with a bad CableCard as well.

    I don't think you do. I think the Tivo might _suggest_ it, but I don't think it's a requirement. Also, does re-doing guided setup clear out your season passes?
     
  8. Oct 10, 2006 #188 of 2181
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    It does not clear out your Season Passes. I Just had the CCs in tonight and all my SPs from antenna recordings are all still there. Also reportedly if you had SPs setup on antenna channels and then you disable antenna during guided setup the S3 will automatically try and match them up to channels in your cable lineup.
     
  9. Oct 10, 2006 #189 of 2181
    NOD

    NOD Chim Richalds

    124
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    Aug 26, 2006
    woohoo!

    The cc installation (which I scheduled 3 days after ordering on launch day) finally happened a couple of hours ago here in New Orleans, and went off w/o a hitch. It was the first one this guy had installed on a Tivo, and he said they had been briefly told about it, and that they had been told to follow the Tivo instructions. It took about an hour (in large part b/c, when the guy at the headend modified my account, he had accidentally lost the GI numbers on the 2 Motorola 6200's that I own and deleted them).

    Once we got that straightened out, it only took about 20 minutes :)
     
  10. Oct 11, 2006 #190 of 2181
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Soon after my dual CC install I noticed Universal HD (UHD) channel would just give me grey screen on either tuner. I would not get any authorization problem messages and when I press Info button it would give info on current program but no video or audio. Checking all CC & diagnostic screens did not reveal anything abnormal. So finally I went to CC Test Channels and after a while of channeling up and down all of a sudden UHD started working. I then went to Test Channels on other tuner and confirmed it was OK there. After that now that channel and all others I have tried are working properly. Weird...
     
  11. Oct 13, 2006 #191 of 2181
    pfunky

    pfunky New Member

    38
    0
    Sep 14, 2006
    Just a heads up for anyone who already was using a CableCard in their TV before getting their S3. When my S3 arrived, I yanked the card from the TV and inserted it into the S3, and it worked. Apparently, Cox Wichita (Kansas) didn't pair the card with the TV, perhaps that's a common thing.

    Saved me $30 installation charge for that card. Still have to pay the other $30 for the second card though (completely ridiculous).
     
  12. Oct 13, 2006 #192 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    In Salina, KS they charged me $49.95 total for both cards installed. I do not think they charge and install fee for each card.

    FYI, I also have a CC in my TV which has its own cable feed. This way, if Tivo is recording two programs, we can still watch live TV on a third channel.
     
  13. Oct 13, 2006 #193 of 2181
    TiVo-rific

    TiVo-rific New Member

    16
    0
    Mar 23, 2002
    Orange...
    COX Orange County charges $39.95 for installation per card. I installed 4 cards into 2 S3s. When I got the bill I complained about the cost and they refunded 3 of the installation charges. :D
     
  14. Oct 13, 2006 #194 of 2181
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    I also had to call in for a correction as I was billed 2*$39.95 for CC installation - they were very courteous and understanding and changed the installation charge to the single $39.95. It's still a little unclear as to the monthly charges change but from my last talk with a CSR it was supposedly just going to be 2*$1.99 for CC rental charges (with no additional outlet fees). Shall see for sure on the bill for November.
     
  15. Oct 13, 2006 #195 of 2181
    pfunky

    pfunky New Member

    38
    0
    Sep 14, 2006
    Yup, I just got off the phone with a guy named "Silver" at Cox. He told me that cablecards are now $50 for installation. He was blaming it on gov. regulations, and that it wasn't under their control. Total BS. :mad: ( even THIS FCC report seems to indicate that it's up to each company to set their price)

    I was going to do the same, and have them insert another one back into my TV, but he told me it would be YET ANOTHER $50 for that. So I told him no for now.
     
  16. Oct 14, 2006 #196 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    FYI, got my 1st bill from Cox... beware of hidden fees.

    Besides the cablecard fees they charge a 'digital gateway' fee per cablecard which is another $6 for the 2nd card besides the cablecard fee.

    Yeah, this is 'so' much better than satellite :rolleyes: .

    I'm paying about $10/mo than I was paying with my previous cable company and I picked up High def in the deal and lost unlimited long distance on the phone side.

    Ahh well, the S3 makes it all worth it.
     
  17. Oct 14, 2006 #197 of 2181
    pkscout

    pkscout Active Member

    3,928
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    Jan 10, 2003
    Honolulu, HI
    I've been thinking about complaining to the FCC about this extra fee. If you get the Cox DVR (which has two tuners in one box), you pay only one digital gateway fee. It seems anti-competitive to charge someone with a TiVo 2 digital gateway fees for the same functionality.
     
  18. Oct 14, 2006 #198 of 2181
    XBR

    XBR New Member

    104
    0
    May 17, 2002
    SoCal
    Their website says:
    So if you're already paying for the Cox Digital Cable service, which already includes those services, I'd say they're ripping you off.
     
  19. Oct 14, 2006 #199 of 2181
    TravisKU

    TravisKU The Cable Guy

    1,340
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    Nov 26, 2001
    Somewhere...
    I'm waiting to get my bill. When I called they tried to tell me it was $50 install per card. He said this was dictated by CableLabs. I told him, he needs to check on it.

    Travis
     
  20. Oct 14, 2006 #200 of 2181
    Dick Kalagher

    Dick Kalagher New Member

    58
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    Jan 13, 2000
    Vienna, VA, USA
    The "digital gateway fee" per card or outlet is the one thing that keeps me with directTV. It's essentially a fee for not using analog? Total ripoff!
     

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