1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Confusing Problem with THD

Discussion in 'TiVo Series3 HDTV DVRs' started by jetcobra, Jan 18, 2014.

  1. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    I originally bought this THD new in May of 2009. At that time I upgraded it with a MAXTOR 1TB HDD and saved the 160 GB HDD that was replaced.

    Earlier this week I got home from work and the THD was stuck on the Welcome Powering Up screen, so I replaced the Maxtor 1TB HDD with the 160 GB HDD and the THD booted right up - I let it update the SW to 11m and successfully re-paired the MCARD (I have FIOS) and ordered a 2 TB HDD that I will use going forward.

    Prior to receiving the 2 TB HDD the system locked onto the Welcome Powering UP screen once again with the 160 GB HDD in there after working for 3 days. I checked all of the PS voltages and got 12.5VDC, 3.3VDC and 4.8 VDC and discovered two 1000uF Caps that were "bulging".

    I have the 2 TB HDD (a WB AV-GP HDD) but I am not sure what to do with it.

    Today I replaced the two "bulging" Caps and tried the THD again with the 160 GB HDD and still get the Welcome Powering Up screen locked.

    I am currently using Ultimate Boot CD to check the 1 TB HDD that I replaced with the 160 GB HDD this week.

    After all of this I am wondering what I should try next??? If the THD somehow damaged the 160 GB HDD (this drive was only used one time when I originally booted up the THD to check it out and then was immediately replaced with the upgraded 1 TB HDD) after I installed it, I do not want to take the chance of damaging the new 2 TB HDD.

    Any ideas???
     
  2. jrtroo

    jrtroo User

    4,059
    4
    Feb 4, 2008
    You only changed out the bulging caps, but the others may well have failed as well.

    I would test the hard drives and replace the other caps.

    Bad motherboards are possible, but not common.
     
  3. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    I have ordered a full set of the Caps from Mouser but they will not be in until next week.

    So, I will continue to test the HDD's with Ultimate Boot but it is taking a very, very long time.

    Thanks for the input.
     
  4. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    That's why they call it the "long" test.

    :D

    And you need to run it on any new or new to you drive you're getting ready to use before you put it into service.

    And a failing TiVo power supply is much more likely to to provide undervoltage than overvoltage, so it probably won't damage a drive itself.

    The software on the drive might get scrambled, however.

    I think there's an old Maxtor diagnostic on the UBCD, but Maxtor got bought by Seagate some years back, and the newer Seagate diagnostic on there should handle Maxtors as well.

    And the newest WD diagnostic is the one to use on the WD20EURS.

    And yes, it can take a few hours, but you gain a lot of peace of mind.
     
  5. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    I completed the UBCD tests for all of the drives and both the original 160 GB and the 1 TB tested bad. The new 2 TB tested good.

    Now I am concerned that the original 160 went bad in just three days. I also do not have an image now to use on the 2 TB, so can someone help with an image??

    My next step is to try the 2 TB, but only to prove it works. Then I want to fully remove/replace all Caps in the PS before any extended use.

    Is that the path I should take?

    Thanks
     
  6. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    We may still be able to copy the 1TB to the 2TB and save your shows and settings, but in the meantime, to make sure the problem isn't outside the hard drive...

    Wait until about EDIT--better make that 4:00PM--upload slower than first projected--END EDIT (3:00PM) EST (01/19/2014) so that these have finished uploading.


    Use with the MFS Live cd v1.4

    https://dl.dropboxusercontent.com/u/49887720/652m.bak


    Use with WinMFS

    https://dl.dropboxusercontent.com/u/49887720/652m.tbk



    Restore without doing any expanding. It needs to be done as a separate step anyway and besides, we need to limit the number of variables when testing and troubleshooting.
     
  7. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    How do I use the bak and tbk files - I am not familiar with either of them?
     
  8. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    How did you upgrade to the 1TB Maxtor?
     
  9. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    I used winMFS and copied from the original drive and then to the 1 TB.

    I have not tried to do this with either the tbk or bak files - do I just attach the 2 TB and try to call up one of the files - the procedure I have does not mention this.

    Thanks for your help
     
  10. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    If you're already familiar with WinMFS, then use the .tbk file.

    Launch WinMFS, select the 2TB drive, then click on

    restore

    (I think it's under File)

    and it'll ask for the file from which to restore. Click on Browse, navigate to where you've got the file stored, and click on it.

    You'll be presented with the option to choose a larger size for the swap partition if you wish to, and you might also be offered an option on whether or not to use the optimized partition layout.

    That is the layout TiVo started using beginning with the Series 2 models, and it is the one you want. You would only not want it if you were restoring a Series 1 drive.

    I think it's worded kind of backwards in that checking the box means you don't want to use it, but read carefully to be sure rather than trusting my memory.

    If it doesn't say anything about the optimized layout, then don't worry about it, it's going to use it by default.

    And since this is only an installation for test purposes, go ahead and enter

    1024

    in the swap size box.

    That'll give you a 1GB swap partition, which will be plenty big enough if there's any question of the stock size not being large enough.

    It may appear, once the restoration process starts, that it has frozen.

    Just let it be until it finishes (although if it hasn't finished in say half an hour, consider it not working), and when it does finish it'll say you have extra space, do you want to expand. Tell it no.

    Close that box, and then click on

    mfsinfo

    and see if everything looks okay.

    The partition map will show 2 MFS pairs and 14 partitions overall, with the last being a very large Apple Free partition.

    Shut things down and try the 2TB in the TiVo.
     
  11. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    Never mind!

    I found the last upgrade I did in 2011 for my third THD and it had the backup file for that original TIVO and it was a tbk file.

    So I used it to set up the 2 TB (I did not expand it) and now have it back in the THD and hooked it up to check to see if it will boot. It is now to the Almost there screen. And now has fully booted up.

    So should I go ahead to expand the 2 TB now?
     
  12. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Do you want to try to save the shows and stuff on the 1TB or are you in a hurry to go ahead and start using the TiVo again, this time with 2TB of space?


    Either way, wrap some paper towel around that 1TB and stick it in the freezer while we wait to be sure that the 2TB is going to work out alright.

    And of course you still need to re-cap that power supply.

    You might want to let the TiVo go ahead and connect to the mothership a couple of times and make sure it's going to be able to download and index show guide info okay, and then do the expand.
     
  13. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    I do not care about the shows on the 1 TB - mostly junk, so I will let it do its thing a couple of times before expanding.

    I will let you know how it goes - my Caps from Mouser are due on Tuesday so I will also finish replacing the main ones, not the 200V one, this week before doing the expand.

    Thanks so much for your help.
     
  14. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Hope the rest of the process goes smoothly for you.
     
  15. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    Well I let the 2 TB run for quite a while before expanding it. I did that with mfsadd today and finished re-capping the PS and started everything back up. Everything is working well so far - I had it talk to TIVO and that went well. The system information shows 287 HD hours - it that correct?

    Thanks
     
  16. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I've got a 648 with a WD20EURS, 1GB swap partition and never bothered with Supersizing, and it says up to 287 HD hours or 2511 SD hours.

    I haven't filled it up yet, so I just have to assume it's telling me the truth.
     
  17. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    Okay now that I have the new 2TB and the PS updated and have had the TIVO HD communicate and download the 11m SW and the guide information, I attempted to record something and got a message saying this:

    A hardware problem has been detected which needs your attention. Until this problem is fixed, you will not be able to record programs or watch recordings. You will need to restart the TIVO HD DVR now. If you see this message again even after the DVR restarts, please contact TiVo at 1-877-367-8486 and report error #51.

    I restarted the unit and that did not work so I called TIVO and essentially got I don't know so send in the unit and they will repair for $150 or more.

    Can someone please give me some input on what to try. From reading before I did not think the WD20EURS needed to have Itellipark disabled so could that be a problem?? Or what else should I try?
     
  18. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    error 51 is supposed to be the TiVo Service Number mismatch you get when you install an image from a different TiVo of the same model.

    Go into System Info and see what it says the TiVo Service Number is and if it matches the one on the sticker on the back of the TiVo where the power cord plugs in.

    I suspect it'll be blank or a bunch of Xs.

    Keep forcing connections to the TiVo server and keep hard rebooting, and eventually it should work itself out.

    And you can also check to see if it has the right MAK number yet.

    Unless "I restarted the unit and that did not work" means you restarted and it never got beyond the very first "Welcome" screen, in which case

    wdidle3.exe

    is on the UBCD somewhere and you might need to run it after all, depending on how long ago your EURS was made or exactly from whom you bought it.

    It turns out that even buying from Amazon and/or newegg you have to watch out that you aren't actually buying from one of their "partners".

    Apparently some of the EURSs were originally destined for, or maybe actually installed in, the WD Elements external cases (apparently they just throw in whichever drive the right size that they have a surplus of at the time, in some cases even Caviar Blacks). Could be that Intellipark is activated on those.
     
  19. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    You are right - the TSN is all "0"s. The MAK is there. The EURS was built in October of 2013 and I got it directly from Amazon. Should I still check it??

    I will continue to have the HD contact TIVO and do hard re-boots and this weekend I will take the drive out and check Itellipark using the Uboot disk.
     
  20. jetcobra

    jetcobra New Member

    84
    0
    Jul 24, 2004
    Los Angeles, CA
    You are right - the TSN is all "0"s. The MAK is there. The EURS was built in October of 2013 and I got it directly from Amazon. Should I still check it??

    I will continue to have the HD contact TIVO and do hard re-boots and this weekend I will take the drive out and check Itellipark using the Uboot disk.
     

Share This Page