I got my HD Channels! ...well, actually just some of them... I called to get the HD channels authorized on my CableCard (S-Card) and the service rep. said it could not be done. I said "Ok, thanks" and called right back. This time I got someone else who was very nice and helpful... I spent about 20 minutes on the phone with him and managed to get the HD version of the premium channels that I have (Cinemax & Showtime) working. He tried to get the other HD channels working, but couldn't so he offered to send someone to my house to see what the problem was. I actually refused because we're a bit busy at work and I couldn't just tell my boss that I need to go home to play with my TiVo. Anyhow, I was not told that having access to these HD Channels would cost me anything and I didn't ask, since I'd rather not pay for them... or would much rather wait until my next bill to see what happens. Generally speaking, it seem like to me that if you don't get the answer you want from one rep., you can just say "thanks" and call again, and again, until you get what you want... you just need to be very patient. Good luck to us all!