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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I got my HD Channels!

    ...well, actually just some of them...

    I called to get the HD channels authorized on my CableCard (S-Card) and the service rep. said it could not be done. I said "Ok, thanks" and called right back.

    This time I got someone else who was very nice and helpful... I spent about 20 minutes on the phone with him and managed to get the HD version of the premium channels that I have (Cinemax & Showtime) working. He tried to get the other HD channels working, but couldn't so he offered to send someone to my house to see what the problem was. I actually refused because we're a bit busy at work and I couldn't just tell my boss that I need to go home to play with my TiVo.

    Anyhow, I was not told that having access to these HD Channels would cost me anything and I didn't ask, since I'd rather not pay for them... or would much rather wait until my next bill to see what happens.

    Generally speaking, it seem like to me that if you don't get the answer you want from one rep., you can just say "thanks" and call again, and again, until you get what you want... you just need to be very patient.

    Good luck to us all!
     
  2. lrhorer

    lrhorer New Member

    6,922
    0
    Aug 31, 2003
    San...
    That's bull pookey. If their system can handle trwo separate TVs with CableCards then it can handle two CableCards in a single TiVo. With S-cards, the two host IDs are different. To all intents and purposes, it's two separate receivers. It looks that way to the CableCard and to the CATV company's computer.
     
  3. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Joybob, see my above post. They claim that this access fee is already bundled as part of the DVR rental. What I'm trying to find out now is to see if that's legal... I believe that by law they are required to list the prices separately in their rate card.
     
  4. Joybob

    Joybob New Member

    581
    0
    Oct 2, 2007
    Not likely. If they're charging $11 bucks for the DVR, with 6 bucks going to HD channels and a 3? dollar access charge, they'd be charging $2 dollars for the DVR, which is unlikely.
     
  5. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    We all agree with your statement and we've managed to get them to admit that they actually can. Of course they said they just upgraded their system, but we don't care as long as we get our CableCards working...
     
  6. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Just a few thoughts...

    I agree that it doesn't make sense, but I guess they can even argue that they do not charge for their equipment, just for the "service" to those that use their DVR.

    Of course they will not be stupid enough to put this in writing, since it would be obvious they are just trying to justify the "high prices" they are quoting those of us that refuse to user their DVR.

    At least we are getting there in terms of funcionality and it might take another year, but I'm guessing the prices will come down to the point where they wil be reasonable.

    Good luck to us all!
     
  7. Joybob

    Joybob New Member

    581
    0
    Oct 2, 2007
    Good news. I got my 2 cablecards with HD. Everything is running sexy.

    Now to add another 1 TB drive and I'm set.
     
  8. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Congratulations!

    Did you get all the HD channles or just the HD versions of the Premium Channels?

    Are you going to end up paying $24 for 2 CableCards, as per your previous post, or did you manage to get a better rate?

    Enjoy!
     
  9. Mar 5, 2008 #169 of 291
    CableCard

    CableCard New Member

    5
    0
    Mar 4, 2008
    Guys,

    Any news? I'm also a Onelink Customer. I was trying to buy the Tivo locally, but I was able to find it only at Costo. It's a series 3 Tivo. I would like to check prices on Series 2. Any idea where I can find it?

    Thanks!!
     
  10. Mar 5, 2008 #170 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    There are plenty of news... read the latest posts...

    Basically, Onelink is providing the CableCards with HD channels, what's not clear to me right now is the actual pricing. People seem to be getting different rates and since its too recent nobody (to my knowledge) has gone through an entire billing cycle to report how much they are beign charged for the CableCards.

    I would buy the TiVoHD they have at Costco. When I bought it there was a $50 automatic rebate, so I got it for $249 + Tax.

    You could get an S2 locally at RadioShack, but it costs MORE than the TiVoHD. I know that it doesn't make sense, but that's the price they have. However, there may be a manufacturer's mail-in rebate, I'm not sure, you need to check that at the TiVo website.

    Another alternative is to order the S2 from any vendor that delivers to Puerto Rico, since you cannot purchase it directly from TiVo for some unknown reason. I've managed to get deliveries from Cuicuit City, Weakness, and the TiVoCommunity Store without a problem, there may be others.

    Good luck!
     
  11. Mar 5, 2008 #171 of 291
    prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Alright..so here it is:

    Price with all Premium and HD channels, PowerLink (4mb) and OneVoice (21.99) + taxes = $221 /month (with their DVR)

    Price with all Premium and HD channels, PowerLink (4mb) and OneVoice (21.99) + taxes = $215 /month (with 2 calblecards on my 1 TivoHD)

    I don't know where the $6 savings came from.. but I'll take it. Still researching whether or not they are obligated to distribute M-Cards (at which time I'll go down to $205/month).
     
  12. Mar 5, 2008 #172 of 291
    CableCard

    CableCard New Member

    5
    0
    Mar 4, 2008
    Guys,

    I called them today. The said that there are 3 different prices depending if you are a 1play 2play or 3play customer... if you have video, internet and voice services you get a better price than a customer with only video.

    I will post the different price they have as soon as I find the list where I wrote it...:p
     
  13. Mar 5, 2008 #173 of 291
    Joybob

    Joybob New Member

    581
    0
    Oct 2, 2007
    They give you a massive discount for having all 3 services from them.
     
  14. Mar 6, 2008 #174 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Please do!
    I took a look at their new pricing chart and I am very confused.
    I plan to go this Saturday to pickup my second Cable Card, but it would be nice to know how much it will cost me each month.
     
  15. Mar 7, 2008 #175 of 291
    prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    That's awesome that they separated the prices for HD services and are actually listing CableCard prices.
     
  16. Mar 7, 2008 #176 of 291
    CableCard

    CableCard New Member

    5
    0
    Mar 4, 2008
    Guys I found the information:

    1st Card
    Video Only
    Monthly Charge Usage
    $1.75 Cable Card Monthly Rent
    $5.50 Access monthly charge
    $16.00 High Definition Channels

    Video and Voice or Video and Internet
    Monthly Charge Usage
    $1.75 Cable Card Monthly Rent
    $5.50 Access monthly charge
    $11.00 High Definition Channels

    Video, Voice and Internet
    Monthly Charge Usage
    $1.75 Cable Card Monthly Rent
    $5.50 Access monthly charge
    $6.00 High Definition Channels

    2nd Card... They said it doesn't matter how many services you have. They will always charge you the same.

    Monthly Charge Usage
    $1.75 Cable Card Monthly Rent
    $5.50 Access monthly charge
    $6.00 High Definition Channels

    I hope this helps!! :)
     
  17. Mar 7, 2008 #177 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Thanks for the info!

    If you have a TiVoHD... it looks like you are better off getting the M-Card from their SA8300HDC, than to get 2 Cable Cards... interesting.

    I'm going to get the second Cable Card for my S3 tomorrow... wish me luck.

    Thanks again!
     
  18. Mar 8, 2008 #178 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    No Luck! :mad:

    I went to the Levittown office and they said they have no CableCards, don't know if they are expecting any or when they would arrive... So I just left.

    Thankfully I had a technichan scheduled for a visit to try and get my HD channels working, since I'm only getting the HD version of the premium channels. He did not get them working, but did manage to get a Supervisor to look for the 2 CableCards on the Hato Rey office.

    He's supposed to call me on Monday to set up a visit for the installation.

    I hope this does the trick...
     
  19. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I did not get a call back from the Supervisor... :mad: ...and, of course, there is no way to contact him... :(

    So, I decided to take prpilot's advice and called Neddy Acevedo at Onelink's main office (not customer service) to ask for her help. She's no longer working on the same department, but did put me in contact with Esther Curbelo, who took very good care of me. She was very nice and scheduled my current CableCard troubleshoting and second CableCard install for this Wednesday. :up:

    I sure hope this actually does the job... I'll keep you guys posted...
     
  20. CableCard

    CableCard New Member

    5
    0
    Mar 4, 2008
    Hey Crabell, did they finally installed the second card? :confused:
     

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