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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Bumbestia

    Bumbestia New Member

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    Feb 28, 2005
    Thanks prpilot I will be calling to ask about the HD cable card!!

    Cuando llamaste t dijeron q pueden poner los canles HD en el Tivo? pues me un pana me dijo q cuando pregunto le dijeron q los Tivo no sirven con los cable cards!! lo q creo q es una total mentira para q uses su caja!!! me dejas saber el status de tu cable card con los canales HD!! Gracias por los post!! Espero q esto lo aclaren pues en Cotsco estan vendiendo los Tivo HD y hay mucha gente q no los ha comprado por q no saben si funcionan o no!!

     
  2. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Let's keep the thread in English, please!

    Otherwise the rest of the Community won't be able to help us out with their comments.

    Here's my attempt at translating Bumbestia's post:

    Did they tell you they were going to allow the HD Channels when you called?
    When a friend of mine called, they said that TiVo units did not work with CableCards, which is a total lie so you are forced to use their cable converter box.
    Keep us posted on the status of the CableCards and the HD channels.
    Thanks for the posts!
    I hope this get clarified bacuase Costco is selling the TiVoHD and there is a lot of people that haven't purchased them because they don't know if it works with our cable provider or not.


    I apologize in advance if I misunderstood something in my translation.

    Good luck to us all!
     
  3. Bumbestia

    Bumbestia New Member

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    Feb 28, 2005
    Sorry for that!!

     
  4. Feb 7, 2008 #124 of 291
    guliver

    guliver New Member

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    Feb 7, 2008
    Can anyone tell me which of the following boxes does Onelink Puerto Rico uses?
    SA8300HD or SA8300HDC
    Thanks
     
  5. Feb 7, 2008 #125 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    They actually have both.

    If you are planning on removing the M-Card from an SA8300C, you just need a little luck in getting one from Onelink.

    I don't think the Rep. will be very accomodating if you explain the situation, considering you are not supposed to remove it.

    Good Luck!
     
  6. Feb 7, 2008 #126 of 291
    Bumbestia

    Bumbestia New Member

    22
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    Feb 28, 2005
    Hey crabell I see in your signature that you have a Tivo HD with a M card! Did you remove one from the SA8300HDC? Can you get the HD Channels that way? Whats needs to be done to get the HD channels with the SA8300HDC card?
    If I go to OL and request a Mcard can I get the HD channels? Thanks!!


     
  7. Feb 7, 2008 #127 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Yes, I am using the M-Card from the SA8300HDC Onelink gave me. Both tuners receive the HD Channels and works just as it should on my TiVo HD. Remember that you need to re-run Guided Setup after inserting the M-Card. The only problem is that I'm paying about $22 for the SA8300HDC that I'm not using.

    I haven't talk to anyone at Onelink recently, but you can go ahead and request the M-Card with the HD channels. I'm just not sure how hard the Rep will laugh... :) The Rep may not even know what you are talking about...:mad:

    I've requested to have the HD channels authorized on the S-card I'm using on my S3 various times and they just say it is not possible, however I've never asked for an M-Card. Who know you might just get lucky.

    Good Luck!
     
  8. Feb 7, 2008 #128 of 291
    Bumbestia

    Bumbestia New Member

    22
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    Feb 28, 2005
    So You just remove the Mcard from the SA8300HDC an put it in the Tivo HD and re-run the Setup and that's it? no need to do any pairing or to call OL to give any serials or #...? I will be purchasing my Tivo HD this week to be able to get a Lifetime Membership with it just like my Series 2. I will first try to get an Mcard with HD channels and if I get some resistance I will use the Mcard from the SA8300HDC!! I will keep you posted!! Thanks for the info!!


     
  9. Feb 7, 2008 #129 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    At the moment Onelink is not pairing the CableCards so if you already have an SA8300HDC (make sure it has the "C" and that you see the M-Card slot in the back) you would just need to remove the M-Card (phillips screwdriver required) and insert it on your TiVo. Nothing else is required.

    If, however, you manage to get an M-Card with HD channels from Onelink you can return the SA8300HDC and save about $13 per month which is not bad (I'm paying about $9 for my S-Card).

    Since you will be purchasing the TiVo HD, I would insert the M-Card before running Guided Setup for the first time, that way you only need to run it once.

    Let us know if you manage to get an M-Card from Onelink, and if you do, please, make sure to ask the Rep that helped you how others should ask for this service. The Reps' name would also be helpful.

    Good Luck!
     
  10. Feb 8, 2008 #130 of 291
    prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Thanks crabell for translating.

    Bumbestia, I just talked to Sra. Acevedo and they are looking to activate HD channels via CableCARD in the May timeframe. They are going through the system configuration/programming now.

    Everything else works fine.. premium, music channels, pay per view, etc.. the only thing you don't get right now is HD (see above) and on-demand (who cares?? with TiVo you can get Amazon Unbox and rent movies just as well!! ) :)

     
  11. Feb 8, 2008 #131 of 291
    prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Hi Guliver,

    They currently use both, but they are REQUIRED BY LAW to give you an 8300HDC (if you place an order for it after July 1, 2007).

    I actually took my 8300HD and got it exchanged for an 8300HDC with no problem. (see my earlier post on this.. around December 29, 2007).

     
  12. Feb 9, 2008 #132 of 291
    prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Huge update!!!

    Today I got two certified letters from OneLink. One of them is my copy of OneLink's response to the FCC. In it, OneLink admits that they are not currently offering HD channels to CableCARD customers.

    Based on OneLink's response to the FCC, it looks like the FCC gave OneLink 30 days to start offering this programming or 'else'. In OneLink's letter to the FCC they say: "OneLink understands that it will be able to provide cable card customers the option of receiving the channels in its high definition tier within the next thirty (30) days, once it has finished its internal tests and system programming. Once the service is available, OneLink will notify the Commission (FCC) in order to close this informal complaint proceeding."

    The letter from OneLink to the FCC is dated February 7th, so I guess we should expect HD channels on March 7th. Start setting up your CableCARD installation appointments!

    The FCC rules!!

    P.S. The second certified letter was from OneLink to me acknowledging their issues and that they are addressing them.

     
  13. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    That sounds great! Let's hope if they actually do it.

    Any word on providing more than 1 CableCard per household?
    It's my understanding that Unbox does NOT work in Puerto Rico because our units are not located within the 50 states (they can tell by the IP address). Did you manage to get it working? If so, are there any special steps to make it work?
     
  14. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    I'm not sure your statement is 100% true. I wish it were, though.
    I think they are required to provide CableCard enabled boxes after July 1, 2007, however they are NOT required to replace all their current boxes. So they can keep using their current boxes until they all break down, which I imagine will be quite some time.
    Any NEW boxes they aquire should be CableCard enabled and it appears they are indeed do in it, but just for HD boxes, not "regular boxes", as far as I can tell.
    I may be wrong, but that's what I read somewhere else on the forum and I just wanted to clarify.
     
  15. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Great News!

    They've actually acnowledged they are doing something wrong and will take steps to correct it? That's definitelly a step in the right direction... Good Work!

    I would love to take a look at that letter... anyway you can scan that and post it?

    Thanks again and good luck to us all!:)
     
  16. Cyrl

    Cyrl New Member

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    Sep 27, 2007
    Pittsburgh, PA
    I just want to say well done to those of you in this post using the FCC to force your cableco to do what it was supposed to be doing all along. That really takes some determination. Too many people would just let it slide and not press the matter. Kudos to you all and good luck in having them finnaly give you what they should have all along.
     
  17. Joybob

    Joybob New Member

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    Oct 2, 2007
    What else would we spend our time on? Ending world hunger?
     
  18. prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Hi crabell,

    I got two cablecards after telling the rep that my friend (Joybob) got them after talking to Israel Ramirez. They put me on hold, called Israel Ramirez, got the approval from him and I got the 2nd cablecard installed the week after.

    I have not tried Unbox (I just figured it worked). Sucky that it doesn't work .. but I guess it somewhat makes sense given Amazon's reluctance to ship electronics to PR.

     
  19. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Crabell,

    Yes that's what I meant with my comment "(if you place an order for it after July 1, 2007)". Federal law requires cable companies to distribute CableCARD boxes to consumers after that date for new customers (yes only for HD). If you are an existing customer, I guess you would have to cancel HD for 1 month and then get it again...



     
  20. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Crabell,

    I don't actually have a copy of the complaint I filed. I just went online and submitted the complaint to the FCC (took about 15 minutes -- the link is above) on their webpage. They ask you for some very basic information and of course the actual verbiage of the complaint.

    I suggest y'all do the same to put even more pressure on OneLink. I don't want March 7 to come and they go back to the FCC and say "uh.. we've run into some issues..."

    I can, however, scan and post OneLink's response to the FCC if that would be of any interest.

     

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