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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Joybob

    Joybob New Member

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    Oct 2, 2007
    We've done all of that. I'll be filing a grievance(?) with the local regulatory commission this week or next week.

    The good news is we've gotten them to supply multiple cablecards to Tivo owners.

    The only thing we need now is access to HD channels.
     
  2. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    I've filed my complaint at: http://fjallfoss.fcc.gov/cib/fcc475.cfm
     
  3. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    bizzy, you are kidding right?? How about Title III of the Telecommunications Act of 1996 ? Specifically Sec 304...
     
  4. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Joybob,

    Onelink only wants to give me 1 CableCARD. Who did you write a letter to in order to receive two cable cards ?

     
  5. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Hi Joybob,

    How did you take the cablecard out from the 8300HD DVR? Looks like I need a special kind of screwdriver? Maybe I'm looking in the wrong place. Let me know.

     
  6. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    There's a button immediately adjacent to the slot. Push it in and it'll pop out, then push it in again and it'll pop the card out slightly and you can then grabit with your fingertips and pull it out completely.
     
  7. Joybob

    Joybob New Member

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    Oct 2, 2007
    You will have to use a hex key or allen key to open up the thing.

    http://en.wikipedia.org/wiki/Hex_key

    Then the cablecard pops out once you push the button next to it, as dswallow points out.
     
  8. dswallow

    dswallow Save the Moderatоr TCF Club

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    There's no need for that. It's just a plastic button that latches in a storage position; just push on it with your finger and it pops out to an active position, then push on it with your finger again and it pushes the card out of the slot.
     
  9. bizzy

    bizzy New Member

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    Jan 20, 2004
    San...
    I think they're talking about the cableco dvr, and not a Tivo :)
     
  10. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    Ahh, gotcha. Missed that. ;)

    Many cable systems pre-inventory CableCARDs in their own equipment so they don't have to do any of the normal CableCARD data authorization collection and as such there's no way for them to change any of that data if you try to move the card into another device.
     
  11. Joybob

    Joybob New Member

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    Oct 2, 2007
    What do you mean by that?
     
  12. dswallow

    dswallow Save the Moderatоr TCF Club

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    Long...
    As an example, here in Comcast territory the Scientific Atlanta boxes come with the CableCARD installed. The Host ID, CableCARD ID and card serial number are pre-inventoried by Comcast and stored with the information about the Scientific Atlanta receiver under its serial number. All a CSR can do is add or remove the receiver by serial number. They cannot change the Host ID associated with the CableCARD. This essentially makes the CableCARD inseparable from the receiver since it'd be completely non-functional in any other device without those numbers being updated... and only some internal department that handles the receivers when they come from the manufacturer (or presumably when they go through repair) can update the info.

    So the card may as well be superglued into the receiver for as useful as it is as a separate CableCARD, at least from Comcast.
     
  13. steve614

    steve614 what ru lookin at?

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    May 1, 2006
    Dallas, TX
    You need to read more than the last page, d. ;)

     
  14. ellinj

    ellinj Seems Very Friendly TCF Club

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    Feb 26, 2002
    RI
    looks like d smeeked.
     
  15. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Update:

    I went to OneLink today at 8:30am (seemed like I was the first customer there) to exchange my 8300HD for an 8300HDC. Unfortunately, the "system was down" so I had to leave and come back later.

    At 10:20am, I went back, waited 5 mins and asked for a new box "hopefully, one of the new ones". The rep went to the back, came back in 2 mins and gave me a used 8300HDC.

    I came back home, connected it and it worked. I unplugged the 8300HDC, took out the M-card as described by Joybob and crabell, put it into my TiVo HD, ran Guided Setup again, and voila!! All premium and HD channels work just fine!

    Now if I could just get rid of the box so I wouldn't have to pay the monthly fee!!! Thanks all for your help! 'deleonju', they are open until 5pm today if you want to try and get an 8300HDC. Good luck!
     
  16. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Today's update:

    An article was printed in the newspaper saying that OneLink is not offering high definition channels over CableCARD because no one has asked for it. Of course, this is a lie since at least 4 of us have asked for it in the last year or so. Luis Rodriguez, a customer service representative in the OneLink Hato Rey office even told me today that someone had asked "last week for an M-card with high definition for my TiVo". So clearly there's some massive miscommunication going on.

    I suggest everyone clip today's article (San Juan Star, in the Business section) and take it personally to the Hato Rey office and ask to talk to Luis Rodriguez (he sits in cube #8).

    Good luck to us all.
     
  17. crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    Is the article available online? Can someone scan this?

    Thanks!
     
  18. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Here you go!!
     

    Attached Files:

  19. Bumbestia

    Bumbestia New Member

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    Feb 28, 2005
    Does anyone have any update on the Cable Card and HD Channels issue with OneLink in Puerto Rico? I want to buy a Tivo HD here at my local Costco but I want the HD channels!!! any update? I now they are required by Law to Give the cards and they Do!! but what about the HD Channels?
     
  20. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Hi Bumbestia,

    As per the newspaper article, you have to request HD channels and they'll give it to you. Onelink is supposed to call me this week for a status update. But the more people that pester them the better!!

    Call them and tell them "Layra Zapata" asked you to call.
     

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