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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Dec 7, 2007 #81 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I just got a message this morning on my TiVos and they have corrected the Lineup error!

    Channel 601 is now Universal HD.

    I'm wondering if they corrected my lineup only or the lineup for everybody using Onelink as a cable provider...

    Good work TiVo People! :)
     
  2. Dec 12, 2007 #82 of 291
    deleonju

    deleonju New Member

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    Dec 12, 2007
    Hi, I'm new here...

    what did you tell them in order to get the box exchanged? did you have to tell them it was defective or simply that you wanted the new one? Is there a specific person that you talked to? are all the new boxes deployed the SA8300HDC?

    I just got off the phone with a representative that refused to send me the cable card and started quoting from a piece of paper about how the tivo sits between the cable card and the tv and that THEIR cable card only supported TV's and not the accesories to the TV. I asked her if they were going to get new calbe cards that were compatible and she said NO. when I asked why she said that the company was not going to invest in new technology for the cable cards and the only reason they carry them is because they are required by law to have them. I spent a good 1/2 hour talking with her and in the end she refused to schedule an appointment for a cable card for a Tivo because according to her, they have to program the card before it is installed and once installed they cannot communicate with the card. which is totally bogus. I was just about to start blowing smoke out of my ears.. I then found this thread.. I'm gonna go exchange my box tomorrow if that's all it takes.

    thanks,

    JC
     
  3. Dec 13, 2007 #83 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I went to OneLink's office with my SA8300HD and asked the Representative (no name, sorry) if I could exchange the box, because it would turn itself off without warning and because some recorded shows came out "black". All of this is true, so it made it easier for me, though I would have told a "white lie". Just so you know, this box normally turns itself off everyday about 2:25am (I'm not sure, it's in the manual), just tell them that is not the case, that this happens at primetime hours.

    I'm sure they won't have a problem exchanging the box, however I can't guarantee that they will give you an SA8300HDC. I'm pretty confident they will since they want us to believe they are complying with the FCC. I'm so confident that I plan to buy a TiVoHD for christmas, so I would go for it (I did it and will do it again).

    Regarding your attempt at getting a "legitimate" CableCard through customer service, I don't think any of us will get lucky that way. They have been trained to say that they don't have them and that they don't work, specially if you mention a TiVo, even supervisors, so its a waste of time. The only possibility I see of getting a "legitimate" CableCard is doing as Joybob suggests: writting a certified complaint letter to OneLink (2 letters to 2 specific individuals) and after 30 days of not getting a response to take it up with the Junta Reglamentadora de Telecomunicaciones.

    I hope this helps
     
  4. Dec 13, 2007 #84 of 291
    Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    I have POTENTIALLY good news.

    I just received notification from Onelink asking to setup a visit by a technician on wednesday to install 2 CableCards in my TiVo which will allegedly allow access to HD channels.

    I asked if they will allow others to get 2 CableCards in their TiVo's and they said that they would.

    I will post on or after Wednesday to confirm whether or not the cablecards function and I will try to post contact information for other people who want to get multiple cablecards installed. It might take some time for the orders to trickle down to the service people at their offices.
     
  5. Dec 13, 2007 #85 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    That sounds great!!!

    Please keep us updated with your results and/or progress... Specially if there is someone in particular we would need to talk to.

    One thing I'm sure we are all curious about is the Pricing. Right now I'm paying about $9 for one S-Card without HD Channels, which is about $1 more than a regular CableBox. But what about the second or third CableCard?

    Thanks for all your help Joybob!
     
  6. Dec 13, 2007 #86 of 291
    deleonju

    deleonju New Member

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    Dec 12, 2007
    Thanks for the info. I went this morning to onelink and asked for a new box. I told the rep that the HDMI port was flaky and vod did not work. I mentioned that someone told me that there was a new box that had better HDMI support and he acknowledged that he had a new box that had a 'multistream' card (I feigned ignorance). I said that that was the box that I wanted. He agreed and took my box and left to get the new one. After 10 minutes he came back with another box, but still the SA8300HD. I told him that I wanted the new one, but he said they ran out. :-( Oh well. I took my new/old box and left. Right before I left I asked about the multistream cards that he mentioned and he said that they were working on it. I asked him if it was true that the S cards did not provide HD channels he said that unless you had two S cards that there would be no HD. Then he said that the system only supports one S Card per household.. Then he re-stated that they were working on bringing the multistream cards, but that it was still far off..
     
  7. Dec 13, 2007 #87 of 291
    deleonju

    deleonju New Member

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    Dec 12, 2007
    Wow, Excellent. It just goes to show the lack of communication between different branches of the same company. I was told this morning that 2 S-Cards was not possible because the system did not support it and now you're gonna get 2 cards installed. Hopefully by January we'll all be able to get our Tivo's working with HD! :)
     
  8. Dec 13, 2007 #88 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Sorry you couldn't get your CableCard enabled box... It if makes any difference I went to the office they have in Levittown, not the main office, though perhaps they just service the clients in their area (CataƱo and Levittown), I'm not sure since I DO live in the area.

    If I were you I would try again next week...

    Good Luck!
     
  9. Dec 13, 2007 #89 of 291
    Eitel

    Eitel Active Member

    2,790
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    Aug 25, 2003
    Nashua, NH
    Wow, what a saga. And people here still have the nerve to ask me if I ever going to move back to PR. Estan locos.
     
  10. Dec 13, 2007 #90 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    You can only live here if you ignore all the ********.
     
  11. Dec 19, 2007 #91 of 291
    Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    Very bad news.

    Despite assurances that HD channels would function on both cable cards, the engineer has told me that the company is still having meetings to decided WHETHER OR NOT to allow Cablecards to access HD channels.

    I'll be filing a complaint with the regulatory commision this week asking for restitution for the last 6 months my cable bill, a hefty fine for the cable company, that Onelink be forced to obey the mandate and finally that the price of cablecards be set at a reasonable rate as defined by the FCC.

    I recomend that everyone else who has had to deal with these people do the same.
     
  12. Dec 20, 2007 #92 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    So, what happened? Did they install 2 CableCards without HD access? Decided not to install the CableCards? If they did install them, did they say how much they would charge you?

    Its a shame they are so shortsighted...

    Let's keep up the fight, I still have hopes they will come around eventually and give us our CableCards, even if they do it as an exception to their "rules"...
     
  13. Dec 20, 2007 #93 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    They installed 2 cards without HD access, told us that they're having meetings to decide whether or not to allow HD access to Cablecards and we told them to keep the cards since it would basically be a waste to buy a HDTV, HDTivo, Sorround Sound system only to not have HD channels.
     
  14. Dec 21, 2007 #94 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    I understand your position, however when you take this up with the "Junta Reglamentadora de las Telecomunicaciones", it may look like OneLink "tried to resolve the situation" and you did not accept it.

    I would have kept the cards to get the second tuner working and continue fighting to get the HD channels authorized, which is something that can be done over the phone if they choose to.

    It's too bad it didn't come out like you expected... :mad:

    Good luck to all of us!
     
  15. Dec 21, 2007 #95 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    They're still forcing costumers to rent a ridiculously expensive machine to get access to certain channels which is highly illegal.
     
  16. Dec 21, 2007 #96 of 291
    bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
    Can you cite specific statutes being violated?

    Burger King charges too much for a hamburger, but its not illegal.
     
  17. Dec 21, 2007 #97 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    No statutes specifically but you could cite some precedents from the Ma Bell cases where it was illegal for the phone company to force you to buy a specific phone to get phone service.
     
  18. Dec 22, 2007 #98 of 291
    deleonju

    deleonju New Member

    5
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    Dec 12, 2007
    This is just totally absurd.. :-(
     
  19. Dec 22, 2007 #99 of 291
    Joybob

    Joybob New Member

    581
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    Oct 2, 2007
  20. ZikZak

    ZikZak Neurostim Addict

    2,894
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    Aug 12, 2002
    Arecibo, PR
    If you live in PR, you know that complaining to local government and utilities is a useless venture unless you know someone who knows someone who knows the vice president of the company. But the FCC is federal, requires the cable company to provide functional cablecards, and knows the vice president of the company. Have you filed a complaint yet?
     

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