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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Oct 8, 2007 #61 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    I was making fun of my elected representative not you.
     
  2. Oct 15, 2007 #62 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I had one CableCard working on my S3, but without the HD Channels...

    I took my SA8300HD CableBox and exhanged it for an SA8300HDC, which has one M-Card. I took it out just like Joybob and put it on my S3's empty slot and IT WORKED! HD channels and all!

    Since I've read you should have the M-Card on the 1st slot I switched them and they still worked. Any idea when M-Cards will be fully supported on the S3?

    Apparently my cable company does not pair the CableCards to the Host ID or something, all I know is that it works.

    I ran the Guided Setup again and I got by second tuner working, BUT I still can't het the HD channels working using my original S-Card, which is kind of confusing, since apparently I can't tell the TiVo I have different channels on each CableCard and I can only "figure out" which CableCard I'm using by switching channels and noting if the HD channels work or not... the TiVo does not know the difference and will gladly record a black image for the length of the recording. Is there a workaround for this?

    I guess I'm happy for now, but I'm still paying for equipment I'm not using (the SA8300HDC)...

    On the bright side, when I went to exchanged my CableBox I asked the Tech Support guy about getting the HD channels using the S-Card and he said the company has already ordered the "New CableCards", which would enable the HD Channels and are supposed to be two-way (for pay-per-view, etc). He even went ahead and wrote my email address on the system so I would get an email when the new cards arrive... Let's see what happens.

    Thanks Joybob!
     
  3. Oct 15, 2007 #63 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    So why didn't they just tell me that they had ordered the new M-cards instead of making me write a bunch of letters?

    p.s. Did they say how much they would charge per card and whether they'll allow multiple cards?
     
  4. Oct 16, 2007 #64 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I think they guy was volunteering "un-official" information. I was very surprised when he said he would send me an email when the "new cards" arrive. However, he did mention that some testing was required before they would be available to clients. I told him I would be available for any testing, of course.

    During my dealings with OneLink I've encountered some very nice people that do want to help but "the system won't allow them" and some that think they know it all and simply don't help. I've even called twice the same day, asking the same question and I would get different answers.

    I did not ask the guy about multible CableCards on the same account, I guess I should have done that.

    Although the "un-official" information I got is encouraging, I'm not holding my breath about getting our CableCard issues resolved. I guess the best thing we can do is issue official complaints and wait patiently.

    Good Luck to all of us!
     
  5. Oct 16, 2007 #65 of 291
    JimPa

    JimPa S3 owner/user

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    Oct 25, 2006
    Because they're stupid. :rolleyes:

    Actually, they're probably just giving out information that someone higher on the food chain gave them.

    Around here, the cable companies won't tell you what new HD channels they're actually going to put up. By contrast, DirectTV will tell you that they're putting up channels that don't show up for literally years. Not so sure which is better.
     
  6. Oct 16, 2007 #66 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    While we're at it. Is the claim by DirectTV that satellite can handle more HD content true?
     
  7. Oct 19, 2007 #67 of 291
    nightrider

    nightrider New Member

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    Oct 19, 2007
    I ran into this thread by accident but am intrigued. I thought Tivos didn't work in Puerto Rico, but now I see Joybob and Crabell apparently getting them to work with OneLink??? The Tivo site says "The TiVo service is currently not supported in Puerto Rico or other U.S. territories." I have a Tivo on the mainland but have always told a friend in Puerto Rico they couldn't get one yet. What's the deal?
     
  8. Oct 19, 2007 #68 of 291
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,977
    31
    Dec 3, 2000
    Long...
    Unfortunately TiVo's web site is a collection of random pages tied together by an index; when something changes, often a new page is created but the old page with the now-incorrect info doesn't always get removed or redirected to the new page. And links to old outdated pages may remain, especially in lesser-visited parts of the site.

    There's not even info about the revision date of the info on any given page so when you do happen upon conflicting info you might be able to glean which is likely correct and which isn't.




    http://customersupport.tivo.com/TiVoCollection/c99698ec-9ffb-48fb-a50e-044d8299f791/ins_Content.html

    At this time, the TiVo service is only available in the 50 United States of America, the District of Columbia, Puerto Rico, Canada, the United Kingdom, and Mexico City (via the TiVo partnership with CABLEVISION of Mexico City). The TiVo service is currently not supported in U.S. territories other than Puerto Rico.
     
  9. Oct 19, 2007 #69 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Step by step process.

    1. Find a website willing to ship a Tivo to Puerto Rico. Circuit City worked for me.
    2. When it arrives, call directly to Tivo Tech Support to activate it. You can't make a Tivo account from Puerto Rico via Internet.
    3. Guided setup will give you the correct channel line-up for Onelink and guide data. The Tivo is smart enough to turn off daylights saving time too.
    4. Get a DVR from Onelink, take the CableCard out and stick it in the Tivo. You will get all your channels. (We're working to get this changed).
    5. You'll get an email from Tivo with your account stuff on it. You can do all the fun account settings stuff from the website but Amazon Unbox doesn't work down here.

    In summary it really isn't that complicated. Plus you get major street cred for having a Tivo.
     
  10. Oct 22, 2007 #70 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    Joybob gave an excelent step-by-step on how to get TiVo's working in Puerto Rico.

    They are now selling Series 2 Single and Double tuner units in CompUSA and Radio Shack locally, but the pricing is the same as 2 years ago, so its not a great deal. I would advise, as Joybob outlined. to order the unit on-line. I have 3 units and I got all of them from different places (JR, CircuitCity and TivoCommunity Store).

    It's been almost 2 years, but I think I did manage to setup my first TiVo on-line. It is important to note that the 1-877 number for TiVo support does not work from Puerto Rico (at least for me), in order to contact customer support you need to call any other non-877 number and ask for Customer Support.

    I don't know how many TiVo units are operating in Puerto Rico. I only know of Joybob, PSuarez, my sister and myself. It would be interesting to get this information somehow and perhaps organize a local "TiVo Fans Chanpter" or something... Any ideas on how to go about that?
     
  11. Oct 22, 2007 #71 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    1. You can't activate a Tivo account online; it has to be by phone. Afterwards you can do everything else fine.

    2. According to the Tech Support guy who talked me into buying my S3 there are tons of people with Tivo's in Puerto Rico (more than in most states actually).
     
  12. Oct 22, 2007 #72 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    Ok, my bad, its been a while. The point is that it is not complicated.

    I guess its one of those "Best Kept Secrets", since I've never met anyone with a TiVo in Puerto Rico, other than on this forum.

    Anyhow, it would be interesting to know how many people we are talking about. Personally I just can't imagine "Watching TV" without a TiVo, and once you get used to the Double Tuners that is no turning back.
     
  13. Oct 27, 2007 #73 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    I decided to ruin my saturday by giving a visit to Onelink today. The following story is 100% real.

    I told the woman at the counter that a friend had told me they had ordered new Cablecards which would permit me to view HD channels and asked if that was true. She told me that the new cards wouldn't work on TV's with cablecards and would only fit into their DVR's. I inquired what the name of the new cards was. She said they were multi-stream cards. I responded that those work on CC devices. She said she was not aware of that and did not know if they would permit viewing of HD channels. She also could not tell me the difference between the old and new cards. She also said there were no plans of lifting the one card per household limit.

    I asked if I could speak to someone more knowledgeable and she took offense so I left quickly.

    If this is correct then that means that the information given to Crabell is incorrect. I will do some networking to see if I can find someone who works in management or in an executive position within the company to get some straight answers. Outside of that they have yet to respond to the letter I sent them three weeks ago.

    So, basically today was not a good day.
     
  14. Oct 27, 2007 #74 of 291
    jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    Swapping the card from the other DVR into the TiVo works precisely because they don't do or require any pairing. Most other cable companies do require pairing, though.
     
  15. Oct 28, 2007 #75 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Can we deduce anything about what kind of hardware the Cable Co. is running based on that fact?
     
  16. Oct 29, 2007 #76 of 291
    prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Hi Joy,

    Thanks for the info. Please keep us posted. I went to Costco in Bayamon and saw the new HD Tivo's -- they are amazing. Of course, I can't upgrade until Onelink delivers HD channels with Cable Cards.


     
  17. Oct 30, 2007 #77 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    If Crabell is right then using the new M-Cards should let you watch two channels HD on a Tivo HD but leaves S3 users high and dry. If the guy I talked to is right then you still won't get to watch HD channels.

    My question is why Costco is selling them when no cable co. on the island sells Cablecards at all. Liberty Cablevision has a Waiver from the FCC. Who is buying these units?
     
  18. Oct 30, 2007 #78 of 291
    Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    If a person is considering moving up to a Tivo, it would be wise to contact their cable provider in advance...

    Still today in 2007 these cable companies refuse to assist the customer with anything Tivo related
     
  19. Dec 4, 2007 #79 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Quick Update.

    A Onelink representative finally acknowledged my letter, (not sure about anyone elses) and said that he will call back this week to see what they can do about reversing the one CableCard per household rule and allowing High Def channels for CableCard users.

    I haven't heard back from him but it might be good news.

    p.s. I got 2 new High Def channels which are kind of bad but are okay.
    p.p.s. Channel 601 is incorrectly identified as NBCHD when it is in fact Universal HD; but that one isn't even on the lineup officially.
     
  20. Dec 4, 2007 #80 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    Wow! Did you get a letter or a telephone call? (just curious)

    Sounds good, let us know if they actually do something about it.

    I noticed that lineup problem too, so I reported it on Tivo's support page (http://tivosupport2.instancy.com/LaunchContent.aspx?CID=5dfd1795-4928-424b-8008-93acd1aa43de). It's a crappy channel, but you never know when you are in the mood for some oldies.

    I'll keep you posted if they actually fix it.
     

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