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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Jan 12, 2007 #41 of 291
    PSuarez

    PSuarez New Member

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    Jan 12, 2007
    I just got my new Tivo S3 and I have the same situation you had with OneLink --the cable card issue. Yesterday I spent one hour talking with OneLink personnel and they refuse to give me a cable card, unless it's for my TV. I was sooo mad I had to take two Advil :p

    Were you able to solve the situation 'that Saturday'? Have you been able to get the cable card from OneLink?

    I was curious, is the cable card absolutely necessary, or can you keep the digital cable box, and hook the Tivo using an HDTV / DIV cable adapter?

    I’ll appreciate any help you can give me …
     
  2. Jan 12, 2007 #42 of 291
    kjmcdonald

    kjmcdonald New Member

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    Sep 8, 2003
    Boston, MA
    I would keep it. Even with no CableCARDs, at the very least (minus the MRV and TTG) it should do everything the S2DT will do. If you ever get it straightened out it will just get better.

    I wouldn't wait. The FCC is going to take some time on it. Why not get the clock started. The Cable Company probably won't even know who it was who complained so you have nothing to lose.


    - Kyle
     
  3. Jan 12, 2007 #43 of 291
    Mike Farrington

    Mike Farrington Active Member

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    Nov 16, 2000
    Everything except tune and decode digital tier and premium channels. That's all. :(
     
  4. Jan 12, 2007 #44 of 291
    PSuarez

    PSuarez New Member

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    Jan 12, 2007
    Will the S3 work without the cable cards --just the traditional hooking up?

    Could an HDTV / DVI adapter be an alternative?
     
  5. Jan 12, 2007 #45 of 291
    Jazhuis

    Jazhuis New Member

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    Aug 30, 2006
    This sounds like they are refusing to authorize the HD channels on the cablecard. From a technical standpoint, as long as they can authorize *ANY* channels, they can authorize their HD channels (as far as I know; don't quote me on that).

    Well, either they're refusing to do so, or you keep getting people who don't know any better. Neither situation is particularly good, though. :(

    Seriously, though, keep on them. As far as I'm concerned, they're trying to end-around the FCC requirements for end-user access devices, and need to get with the program. I mean, the first woman even told you to "complain to the FCC".
     
  6. Jan 12, 2007 #46 of 291
    HiDefGator

    HiDefGator New Member

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    Oct 12, 2004
    You guys do all realize that complaining to the FCC is going to have zero affect right? It's not like you are calling the police to report a murder. The FCC is going to politely file your complaint and assign someone to look into it, in about 18 months.
     
  7. Jan 12, 2007 #47 of 291
    Mike Farrington

    Mike Farrington Active Member

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    Nov 16, 2000
    It's better than doing nothing. A single complaint here and there may mean nothing, but in aggregate, the FCC may see how poorly CableCARDs are being handled and dish out some smackdowns.
     
  8. Oct 6, 2007 #48 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    I had not seen this post before I went out of my way to drop my cash on a S3 and I'm getting the exact same crap from Onelink.

    The interesting thing is that if you were to take a CableCard from their $30 a month DVR and stick it in the S3, all Premium/HD channels work perfectly. No pixelation, no dropouts, no missing channels, nothing. Which is what I would recomend you do for the moment, just need a screwdriver.

    So it seems to me that their system is capable of sending HD channels to multiple CableCards; they just won't do it for you.

    I spoke with a lawyer on friday who recomended going to a local FCC branch, I forget the name in spanish, and filing a complaint. Since it seems there are at least 3 people on here who are dealing with this I think 3 separate complaints would be more effective. Is filing a complaint the fastest/most effective way of dealing with this or do we have the standing for a lawsuit?

    Would it be possible to order multiple cable cards directly from ScientificAtlanta? Or come up with some other work around?
     
  9. Oct 6, 2007 #49 of 291
    demon

    demon BURNINATOR

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    Nov 15, 2006
    Western SD
    Well, it wouldn't work because it won't be paired with your S3. If they'd do the pairing (which apparently they won't willingly), then you'd probably be correct.

    Maybe not the fastest, but probably the most effective. I submitted an FCC complaint about my cable provider (not in Puerto Rico, but anyway), and it took a month or so from submitting the complaint to when I got the call from the cableco to finally get the CableCARD installation done. Not expedient, but it was successful - I recommend it if they're giving you static, it's the only thing you can do. TiVo wasn't very successful at making any headway prior to the call from netops at the cableco, and the subsequent letter from their senior legal counsel saying "this complaint has been resolved".

    Not bloody likely. Scientific Atlanta is not a retail business - I'm betting that unless you're planning on ordering a few hundred extras, they won't sell them to you - and your cable company would still have to authorize them, and given what you're saying, it sounds like they won't do that - not willingly, anyhow.
     
  10. Oct 6, 2007 #50 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    1. I already took the cable card from their DVR and stuck it in the Tivo and it works so next time read the post.

    2. Can you give me info on what process I have to go through to file a complaint?
     
  11. Oct 6, 2007 #51 of 291
    minckster

    minckster New Member

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    Aug 31, 2006
    Manhattan NYC
    Click on the link in post #22 above.
     
  12. Oct 6, 2007 #52 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Okay, just sent a detailed complaint. I will deal with my local franchising authority during the week. Any idea how that is?
     
  13. Oct 6, 2007 #53 of 291
    Slyvella

    Slyvella TiVo newbie

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    Sep 20, 2007
    Seattle
    Do not rule out incompetence either. It took two visits by Comcast, for a total of 2 hours, to get my two cablecards to work. They say they have not installed many and they are learning too. They called a number of people back at the office and all were scratching their heads. So your cable company may not know what they are doing yet. Or what they can do. Or what they are legally required to do.
     
  14. Oct 7, 2007 #54 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Well I really don't feel comfortable telling a phone rep that they're required to do anything by law.
     
  15. Oct 8, 2007 #55 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    If I'm reading this correctly (sorry I just want to make triple sure) you took the CableCard from the DVR the cable company gave you and it works on your S3? Including HD Channels? That sounds great! Which DVR model did they give you? They gave me a 8300HD and it does NOT have a visible Cable Card slot (Before recent FCC mandate).

    Do you have an S3 or TivoHD?
    One or two Cable Cards?
    Did the Cable Company's DVR have and M-Card or on S-Card?
    What did you do with the Cable Company's DVR that doesn't have a CableCard?
     
  16. Oct 8, 2007 #56 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I already filed a complaint with the FCC earlier this year via email with no effect. Every now and then I call OneLink to see if they are willing to give me a second CableCard with no results. All they say is they can only configure one.

    I don't think there are grounds for a lawsuit, but maybe we can make enough noise that they will be willing to help us out... You can count me in!
     
  17. Oct 8, 2007 #57 of 291
    minckster

    minckster New Member

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    Aug 31, 2006
    Manhattan NYC
    You could try contacting your Congressional Representative, http://www.house.gov/fortuno/, and see if he can get the FCC to enforce its regulations.
     
  18. Oct 8, 2007 #58 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Yes, my non-voting representative in Congress is going to go out of his way in the middle of his campaign for governor to help someone who is affiliated with his opposition party?
     
  19. Oct 8, 2007 #59 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    Tivo S3.
    Only one cable card.
    The cablecard on their DVR is M-card so if they allow multi-stream on the S3 we could avoid the whole trouble of getting a second card.
    The DVR without the cablecard is taking up space in my closet; it doesn't work without the card.
    The Cablecard is covered by a little lid that requires a screwdriver and a hex key to open. It's very simple. Once you put it in the Tivo S3 it works automatically without having to set up anything.
     
  20. Oct 8, 2007 #60 of 291
    minckster

    minckster New Member

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    Aug 31, 2006
    Manhattan NYC
    You don't have to post every rude, dismissive thought that pops into your head. Someone making a helpful suggestion hardly deserves that type of response. What I do deserve now is an apology.
     

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