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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. Dec 14, 2006 #21 of 291
    IzzyB68

    IzzyB68 New Member

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    Dec 8, 2006
    I would think having a second tuner would be good, so I would keep on Tivo's case to get your cable provider to provide both. They should be able to do this and it is FCC mandated.
     
  2. Dec 14, 2006 #22 of 291
    dt_dc

    dt_dc Mostly Harmless

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    Jul 31, 2003
    Northern...
    Definately keep pressing for that second cable card ... 'single tuner' would seem (to me) like alot of functionality to give up.

    Cable company, Tivo, your local franchise authority ...

    However at this point I'd probably take the 10 minutes to submit an FCC complaint. Instructions to file a complaint via web, postal mail, e-mail, phone, or fax (whichever you prefer) can be found here:
    http://www.fcc.gov/cgb/complaints_general.html

    Edit: BTW, this is specifically an issue of Equipment compatibility ...
    In general, the FCC instructs that alot of complaints (such as complaints about rates or customer service) should be sent to your franchise authority. However, equipment compatibility is one of the things that the FCC responds to.
     
  3. Dec 14, 2006 #23 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    It looks like their computer system is not setup to handle two cable cards.

    When I explained the situation to TiVo Support he said we could not "force them" to give me the cable cards, that if they would not provide them, TiVo would try to help.

    If they refuse I can always file a complaint with the FCC to see if they eventually make the necessary changes to their system to enable the second cable card.

    I'm not even sure if their system is setup to enable HD programming if I don't have their crappy HD DVR combo box. I tried if for a month and returned it... just wasn't worth the $100 deposit and $20 a month, however while I had their HD-DVR in one TV I was able to tune to HD programs on my other Sony HDTV. These channels dissapeared when I returned it. I may be forced to get one just so they release HD programming to my house.

    I guess I'll just have to wait and see what happens.

    Wish me luck!
     
  4. Dec 14, 2006 #24 of 291
    CharlesH

    CharlesH Member

    1,061
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    Aug 29, 2002
    Sacramento...
    Did you get a Spanish speaking TiVo rep, or an English-speaking cableco rep?
     
  5. Dec 14, 2006 #25 of 291
    Sy-

    Sy- New Member

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    Sep 29, 2005
    Ewa Beach,...
    Does Puerto Rico even fall under the FCC's jurisdiction?

    edit... nevermind... I see it is a "US posession" which the FCC covers
     
  6. Dec 15, 2006 #26 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I didn't ask for a Spanish speaking TiVo rep, but I did ask for an Eglish speaking cableco rep and had no problems... I guess I underestimated my cableco reps. (or maybe I just got lucky)
     
  7. Dec 15, 2006 #27 of 291
    cgould

    cgould Member

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    Dec 28, 2002
    Bay Area, CA
    They should be able to enable HD on a cablecard, right? I mean HDTV users w/ cablecard slot can receive HD programming? Strange that they (apparently) are encrypting things or... eg, strange how the Sony could tune (I assume in clear QAM), then it changed..?

    re billing for two cablecards, could ask them to try like Comcast, where the 2nd card is special $1.50 charge (so they have SOMETHING to bill), but don't charge a 2nd additional outlet charge on top...
    or they could treat it like two sep cablecard installs, just ask to waive/credit any extra monthly charges for two/extra outlets.

    Good luck! You're still better off almost, than Hawaii's billing w/ Oceanic... which charges extra for cards AND HD programming per card...
     
  8. Dec 15, 2006 #28 of 291
    dt_dc

    dt_dc Mostly Harmless

    2,013
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    Jul 31, 2003
    Northern...
    Sounds like the cable system is using some sort of tap / filter ... not encryption. Similar to how most cable systems handle the extended analog 'basic' cable package. If you don't subscribe, a filter is put on the line which filters out those channels ...

    Heck, in that case you might not even need the CableCards (since the channels would be unencrypted QAM) if you can get the cable company to remove the filter ...
     
  9. Dec 15, 2006 #29 of 291
    Maeglin

    Maeglin New Member

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    Sep 27, 2006
    Norcross, GA
    ...except for the other side of the card's functionality (mapping QAM channels to normal channel numbers).
     
  10. Dec 15, 2006 #30 of 291
    dt_dc

    dt_dc Mostly Harmless

    2,013
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    Jul 31, 2003
    Northern...
    Yes, well ... details, details.
     
  11. Dec 15, 2006 #31 of 291
    Maeglin

    Maeglin New Member

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    Sep 27, 2006
    Norcross, GA
    That's where the devil resides, is it not? :)
     
  12. Dec 15, 2006 #32 of 291
    trlyka

    trlyka New Member

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    May 21, 2003
    When we set up cable card installs, all we ask is what they are being used for. Not the model #. There is no reason for them to need to know this prior to coming out. If the cable company can't install the card w/o programming first, then they need to get with the times :eek:

    It sounds the the rep you spoke to didn't really know for sure what the options are. You need to get someone to ask their tech dept./warehouse what the options are. Or call back and ask for a supervisor.

    Good luck-
     
  13. Dec 15, 2006 #33 of 291
    ehardman

    ehardman Member

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    Feb 18, 2004
    Kansas
    If you have two different TV's, each needing a cable card, they could not do it? Sounds fishy to me.
     
  14. Dec 15, 2006 #34 of 291
    trlyka

    trlyka New Member

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    May 21, 2003
    SNIFF-SNIFF.....Yup, something isn't right about that. What do they do if they get a customer with 2 HD TV's? :confused:

    Are you sure you're explaining it right. A lot of people don't understand Tivo. Especially if you don't own one. If the company isn't familiar with it, then maybe they will just deny supporting it?

    I am the only rep on the floor who actually knows a little about it since I own a few Tivo's. No other reps can assist on how the S1/S2 boxes are hooked to the cable boxes or how to get it to change channels....etc....

    Let me know if you want me to call your cable company. I can probably find someone to speak with who knows something about cable cards and programming. It's the departments you would never get to speak with that have all the answers.
     
  15. Dec 17, 2006 #35 of 291
    crabell

    crabell New Member

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    Nov 27, 2006
    Puerto Rico
    I got my cable card installed, BUT... Here's the story:

    The Cable Guy came in with my cable card, he put in the slot and called to have it authorized... It took him 40 minutes, but he managed to get someone at the office to authorize it.

    All the premium channels worked right off the bat, but NO HD CHANNELS!!!

    I had the feeling this was going to happen, so I got in my car and replaced one of my regular cable boxes (that's hooked up to one of my other 2 TiVo's) and exchanged it for an 8300HD.

    I got the HD channels through the 8300HD, but NOT ON THE S3!! I checked to see if my Sony could get the unencripted QAM channels, and it couldn't. Maybe I had gotten lucky before.

    I talked to the cable company and they say that I cannot get HD programming using a cable card and insist that I cannot get the second cable card.

    So basically I have an S3 with one cable card working, but NO HD... :-(

    In my honest opinion, this setup is just not worth the $680 I spend on it, I consulted with my wife (who belives a TV is worthless without a TiVo) and she agreed.

    So, regretably it looks like I'll have to contact the TiVo Community Store to see what I need to do to return the unit. I would still need to get another S2DT, so it's not like they are loosing a customer. I also need to check with TiVo to see if I can just replace the service number the S3 was using to provide service to the new S2DT.

    At least I can say I gave the S3 a good try... I'm just envy all you guys that managed to put it to work. Thanks for all you help and support.
     
  16. Dec 17, 2006 #36 of 291
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
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    Dec 3, 2000
    Long...
    I'd definitely file a complaint the the FCC about the lack of multiple CableCards as well as the lack of HD channels with CableCards but not with the 8300HD. Both issues should be something the FCC will force the cable company to comply with.
     
  17. Dec 17, 2006 #37 of 291
    Higuchem

    Higuchem New Member

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    Jan 3, 2006


    How sad!!!!!!!!!! I hope one day this will all clear up and you will get your Tivo S3. Complain to the FCC!
     
  18. Dec 18, 2006 #38 of 291
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    You might want to try giving a call to TiVo first, and seeing if they can "discuss" things with your cable company. They have specialists who know what particular cable companies can and can't get away with legally.
     
  19. Dec 18, 2006 #39 of 291
    mikebridge

    mikebridge New Member

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    Sep 18, 2000
    Plainfield, IL
    definitely file a complaint with the FCC.
     
  20. Dec 18, 2006 #40 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    I'm thinking of keeping my S3 and fighting for a bit longer... :up:

    I did a quick number and if I return the S3, there's a 15% restocking fee + shipping + new upgraded S2DT + more shipping... it turns out to be a very expenive S2DT.

    I'm confident that with TiVo's help I'll be able to get the second CableCard. With regards to getting the HD channels, I'll try to take it up with Scientific Atlanta, since they are manufacturers of this particular CableCard. My guess it that the Cable Company is just a bit clueless about CableCards, specially since every time I mention the word they keep asking why I would want to do that and discourage me as much as possible.

    I'll keep the complain to the FCC as a last resort.

    To be honest, eventhough my S3 is only working as a single tuner, having the premium channels without the cable box is very nice.

    I'll keep you posted and thanks again for all your help and support. :eek:
     

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