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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    NO, you get ALL the Channels. Maybe he meant that you only get the main channel for each premium channel in HD, which is true.

    Did you manage to get an M-Card? Or at least did you request it? Don't be surprised if you request an M-Card and you get an S-Cards. Most Installers are clueless about CableCards.

    If you run into any problems you should contact Jose Negron (jose.negron@onelinkpr.com) in the IT department. He's the man!

    Good luck!
     
  2. xcapepr

    xcapepr New Member

    2
    0
    Sep 16, 2008
    Puerto Rico
    Yes I requested an M-Card... and specifically an M-Card. The installer is supposed to come in Thursday if all goes well. I will let the community know how it all went.

    I had brought in my current DVR, the 8300HDC to tun it in but the guy at Onelink kept insisting about the whole CableCARD being inferior to their DVR and that you will lose a lot of features and the funniest one of all "there is really no advantage to using a TiVo..." riggght.

    So I opted for keeping my current DVR as well as the TiVo for the remaining of this month's cycle and turn it in once the TiVo is all set up.
     
  3. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I hope you actually get an M-Card... It took them 3 visits to finally show up with and M-Card in my case.

    They appear to be trained to discourage the use of TiVo's and CableCards... just ignore them, they just don't know better.

    Be careful... Believe it or not I returned my 8300HDC a few hours after I got all my CableCards working and the Service Rep. managed to completly screw the configuration of my CableCards. It's just lack of training and experience. If I were you I would return the box BEFORE the CableCards Install just to be on the safe side.

    Good Luck once again!
     
  4. Impulses

    Impulses New Member

    74
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    Jan 24, 2006
    Puerto Rico
    Cany any of you guys in PR give me a good synopsis of how the HD pricing scheme works for OneLink here in Puerto Rico? Right now I'm paying for the Digital service but I'm not even using their box, just got the cable hooked straight to the S2 TiVo for the basic cable channels.

    I'd like to try out their HD programming, what little there is of it, before I take the plunge and upgrade to a TivoHD... I know the programming is pretty scarce still and I don't have that much of a need for dual-tuner recording (though it'd be nice), regardless, I don't own a BD player yet and the itch for some HD programming is strong. My poor HDTV has suffered thru enough months of SD!

    This thing just seems awfully confusing:
    http://www.onelinkpr.com/portal/images/stories/tarifas2008mayo08.pdf

    Do you need to rent out their HD DVR to get HD programming if you're not using a TiVo or TV w/CableCards or what? How much is it? Is there an additional fee for HD access besides that?

    Edit: Ehh, I should've started reading the thread backwards, I skipped around a bit and I saw posts #176 and #190 provide some good pricing info. Still unsure how the pricing would be if I'm not using a TiVoHD yet though. Would it be the $16 HD access + something else for a box orrr...
     
  5. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Their Pricing for CableCards varies depending on the number of services you have with them as follows:

    1. $1.75 Rental of each Cable Card
    2. $6.50 Digital Access for each Cable Card
    3. HD Channels as follows:

    a) If you ony have Cable Service with them:
    i) $16.00 the first Cable Card
    ii) $6.00 each additional Cable Card

    b) If you have 2 services with them (Cable + Internet or Telephone), which is my case.
    i) $11.00 the first Cable Card
    ii) $6.00 each additional Cable Card

    c) If you have all 3 services with them.
    i) $6.00 the first Cable Card
    ii) $6.00 each additional Cable Card

    So if you only have Basic Cable with them, you will end up paying $24.25 for one CableCard that will allow you to access the HD channels (about 6 total).

    Note that if you also subscribe to HBO, Cinemax , Showtime or Starz you also get access to the corresponding HD version of the Premium Channel you subscribe to.

    I hope this helps.
     
  6. Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    Have any of you guys had problems connecting to the Online features lately?
     
  7. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    It looks like TiVo disabled all Broadband features for clients outside the 50 states after the introduction of the YouTube feature (early August, I think)

    I started a thread about this (http://www.tivocommunity.com/tivo-vb/showthread.php?t=403363), but it looks like nobody has been able to get a straight answer from TiVo.

    I know that Amazon and Netflix state explicitly that it is only available for the 50 states in their Terms and Conditions, but what about the other features, such as Swivel Search?

    I guess we're getting screwed by TiVo this time.
     
  8. deleonju

    deleonju New Member

    5
    0
    Dec 12, 2007
    I emailed that guy (josé negrón) about a week ago and have not received any response. should I just go to the office or wait another three hours on hold on the phone?
     
  9. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I've posted this before, but I'll repeat it....

    If you are interested in getting a MultiStream Card you can try calling their support number (787-250-7780), but I think you are better off contacting Esther Curbelo via email (esther.curbelo@onelinkpr.com) or telephone (787-622-1473, ext. 2316). It may take several visits, but she'll make things happen.

    Jose Negron is the IT guy that can help you with configuration problems once you get your M-Card.

    Good Luck!
     
  10. themaestro2657

    themaestro2657 New Member

    9
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    Mar 5, 2008
    Is it true that you are obligated to pay for the HD channels, and thet there is no option to turn them off? If so the cost of the cable card is not $1.75 but $17.25??? Thats what they are trying to charge me even though I do not want the HD channels.
     
  11. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    When I got my Cable Cards I was asked if I wanted the HD Channels, so it should not be mandatory.

    They charge $1.75 for the Card itself, $6.50 for the "digital access" and an additional fee if you want the HD channels. This additional fee varies depending on the level of service you have with them.

    I think if you just have cable it is $16, if you have two services with them (Internet or Telephony) it is $12 and if you have all services (Cable, Internet and Telephone) it drops down to $8. This is for the first card, the second, third, fourth, etc. are $6 each regarless of your level of service.

    This all out of the top of my head, its been posted on this thread before (page 7 I think).

    But going back to your original question... HD Channels should not be mandatory for CableCards.

    Good Luck!
     
  12. themaestro2657

    themaestro2657 New Member

    9
    0
    Mar 5, 2008
    Well I just had a "discussion" with a supervisor which tried to convince me that the HD channels are part of the cost Cable Card wether I want them or not. I contacted Esther to see if she concurs. Have not received a reply yet.
     
  13. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I'm sorry to hear the "supervisor" is a bit clueless... It's been my experience that if you talk to 10 onelink employees you'll get 10 different responses to your question.

    I managed to get what I wanted with the help of Esther and Jose, but who knows... they may be on vacation or maybe they don't work there anymore.

    If I can't get what I want from one 'supervisor' I would call the next day to see if I manage to get someone that helps.

    Good Luck!
     
  14. themaestro2657

    themaestro2657 New Member

    9
    0
    Mar 5, 2008
    I will try that. Thank you, you are the man for Tivo in Puerto Rico. We should really try to get them to enable Broadband features for Puerto Rico.
     
  15. Jan 1, 2009 #255 of 291
    Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    It looks like they're adding a chunk of Channels this week.
     
  16. Jan 1, 2009 #256 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Yes, the've just added 5 digital channels and 2 HD channels. They are also moving the channels around to try and group them by subject.

    The HD channels are Disney and ESPN2... I'm wondering when we'll be getting mayor network channels (NBC, ABC, etc.) in HD... But I guess its a start.

    Enjoy!
     
  17. Jan 1, 2009 #257 of 291
    Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    Channels aren't working for me yet.

    Are you sure it's just 2 HD channels, for some reason they've extended up to 630ish so?
     
  18. Jan 2, 2009 #258 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    On Dec. 31 the new lineup was not "coordinated", but I checked Jan 1 in the afternoon and everithing was ok.

    They've moved all the digital channels around but are leaving some gaps in the numbers. The HD channels start at 600 and end at 631, but it does not mean you get 32 HD channels, since there are large gaps in the numbering. You should have received via "regular mail" a flyer with the new lineup. You can also download it by following this link.

    Enjoy!
     
  19. Jan 2, 2009 #259 of 291
    Joybob

    Joybob New Member

    581
    0
    Oct 2, 2007
    I didn't have any digital channels yesterday and currently the channels are still where they used to be, no new ones.
     
  20. Jan 2, 2009 #260 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I'm in the Levittown/Cataño area, which is run from a totally independent office. My guess is that the San Juan office, which is much larger, has not finalized the lineup change.

    I'd give it a few days, but I guess you can always call to see what's going on.

    In the mean time you may have to schedule any "important" recordings by "Time/Channel" just to make sure you don't miss your favorite shows.

    Good Luck!
     

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