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Company Won't provide Cable Card

Discussion in 'TiVo Series3 HDTV DVRs' started by crabell, Dec 13, 2006.

  1. prpilot

    prpilot New Member

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    Oct 29, 2007
    Puerto Rico
    Called an ordered 3 M-Cards! They are coming tomorrow to install two of them and next week for the 3rd! This is awesome!!!!

    I know the populares will kill me, but the feds rule!! Thank you FCC!!!
     
  2. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Great!

    If I were you I would run Guided Setup on both TiVoHD's with Basic Cable before tomorrow's Installation. During the installation make sure you "Test Channels" under the CableCard Menu before you let the installer get out of your house. After the installer is gone you need to re-run Guided Setup, but telling the TiVo you have CableCards.

    Don't expect the Installer to know what (s)he's doing, you need to be the expert here.

    Enjoy!
     
  3. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    If that's the case, then I'll be excluding that from my account on 2 CableCards... I'll leave keep it as is on my TiVoHD just in case I want to order a PPV Boxing match or something.

    Thanks for the info!
     
  4. Apr 1, 2008 #204 of 291
    Joybob

    Joybob New Member

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    Oct 2, 2007
    This ordeal has turned me pro-feds too...

    But keep that quiet.
     
  5. Apr 7, 2008 #205 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Just curious... Did you ever get your M-Cards installed?

    Actually, I don't think the FCC requires M-Cards... just CableCards, so it looks like they are providing M-Cards because we requested them... go figure!
     
  6. Apr 7, 2008 #206 of 291
    prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Nope.. the installer came with 2 cable boxes instead of 2 m-cards. I called Esther Curbelo and she was pissed off. I got another appointment for next week. We'll see. I mentioned your name and she knew exactly who you were :)

    I was referring to the fact that it was the FCC who forced OneLink to provide HD via CableCard and everything else kind of unraveled from there!
     
  7. Apr 8, 2008 #207 of 291
    crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Cable Boxes?!:confused: I can see why she was pissed off...

    I probably talked to Esther every day for about two weeks to get my Cards installed... no wonder she remembers me... plus I can be very persistent...

    Point taken... the FCC rules!

    Good luck on next week's install! Keep us posted on your progress...
     
  8. Apr 8, 2008 #208 of 291
    prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Yeah I guess I had it coming. When I first called to get the M-Cards the representative appeared to understand *exactly* what I was talking about. I was surprised as to how easy it was to set up an m-card installation. Now I know why.. the rep had no idea what I was talking about, so he just sent a guy with two cable boxes... grrr!!!
     
  9. Apr 9, 2008 #209 of 291
    crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    To get CableCards installed, specially if they are M-Cards I wouldn't even bother calling 787-250-7780 to set up an appointment.

    In order to make it happen you need to talk to Esther directly (see my previous post with her phone number and extension). It may take several phone calls and several visits, but she'll get it done.

    You just need to be a little patient, there is a lot of people working for Onelink that don't even know what a CableCard is, much less a MultiStream Card.

    Good Luck!
     
  10. prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    Ok, after 3 failed attempts (first attempt they brought 2 cable boxes, 2nd attempt they left me hanging, 3rd attempt they brought 2 s-cards), I finally got 2 M-Cards for my two Tivo HD's. !!

    Even though it took 4 appointments, actually setting up the two M-Cards was a snap. The OneLink guy was in and out in less than an hour. Ms. Esther Curbelo deeply apologized several times and promised it'll get better.

    Thanks crabell for hooking me up with her!!

    FYI: The OneLink guy that comes to install the CableCARD doesn't know anything about CableCARDs. They actually come in and talk to someone in MIS (I'm guessing something about information systems) and they in turn do all the programming with the given Host ID. The MIS guy was a Mr. Negron. He actually knew a lot about TivoHD and Tivo Series 3. So if your OneLink guy has issues setting the CableCARD up, tell them to talk to Mr. Negron at MIS.

    PS. The OneLink guy that came today mentioned that OneLink will probably not be ready for the February 19th, 2009 transition to Digital TV.
     
  11. Bumbestia

    Bumbestia New Member

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    Feb 28, 2005
    OK Good News!!! So they are giving the Mcards!! Now what is the price for the Mcard? it is the same as the Scards? with with Scard you are forced to use 2 cards to get dual tuning;You only need one Mcard to get dual tuner!!, does the Mcard rent cost more?
     
  12. Joybob

    Joybob New Member

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    Oct 2, 2007
    They're supposed to charge the same price.
     
  13. prpilot

    prpilot New Member

    42
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    Oct 29, 2007
    Puerto Rico
    As Joybob said, the price for the M-card is the same as the S-Card: $1.75.

    In my TiVo HD, I replaced the two S-Cards with one M-Card and am saving $10.75 (1.75 + 3.00 additional outlet + 6 HD on 2nd cable card).!!!
     
  14. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    I just got my first invoice after getting my M-Cards and they are charging the same.

    Too bad S3's still require 2 CableCards...
     
  15. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    Patience is the key... It took about 14 months to get my S3 working 100%... Enjoy your M-Cards!

    If I recall correctly it was you [prpilot] that got in contact with Neddy Acevedo and when I called her she said Esther Curbelo was the one working with the CableCards... So basically it's a Team Effort, as it should be.

    You are 100% correct, Mr. Negron in the MIS department is the man to talk to... I actually have his email address if someone out there is confronting installation problems and can't get in touch with him...
     
  16. Joybob

    Joybob New Member

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    Oct 2, 2007
    These guys haven't announced any new channels...

    The lineup is feeling a little anemic.
     
  17. crabell

    crabell New Member

    172
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    Nov 27, 2006
    Puerto Rico
    I agree...

    I thought that Liberty's claim about having "the most HD channels" was going to push them into getting more HD channels, but it just hasn't.

    Let's see what happens.
     
  18. losorio

    losorio New Member

    8
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    Jun 23, 2008
    Hey guys im new to the forum and in the process of getting tivo hd this week, i'll keep you posted to see how simple the process will be to get the mcard since i'm a newbee, thanks
     
  19. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Welcome!

    If you get in touch with Esther Curbelo you should be in good shape. Don't be surprised if the installer has no idea what (s)he's doing, the person that actually gets the programming done is in the MIS department. If the MIS guy/gal that takes your case seems clueless you should ask your installer to ask for Mr. Negron, since he's the expert in these type of installations.

    Before I forget, make sure the CableCard they bring you is actually an M-Card, It should have "multistream" written on it.

    Good Luck!
     
  20. losorio

    losorio New Member

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    Jun 23, 2008
    Thanks, BTW can you confirm if the unbox service with amazon works in PR ? This was kind of the main reason why i was interested in getting the tivo hd, hate paying late fees and the vudu box is kind of expensive:D Gonna be buying the Tivo HD today from Best Buy. Also could you guys tell me if the tivo service can now be activated online via ethernet and if i can use my cable decoder directly connected to the tivo hd decoder so i can star setting up my account before i get my cable card. Sorry for all the ?? but Im really a noob on the whole tivo thing, i'll let you know how things flow with the M-card petition.
     

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