So I got a Tivo in January. I thought that by returning the Comcast DVR, I would end up paying $10 less a month, on my bill. It turns out that Comcast then adjusts the "credits" I get on my promotion, actually causing my bill to go up by $2-3. I tried talking to a rep on the phone, but it doesn't look like there's much they can do. I'm going to go to their on-site store and just see if I can talk to someone. I don't expect much to be done, but it just seems better to talk to someone in person. I can post a summary of the sections for my bills in Dec., Jan., and Feb. if anyone's interested, to see how by bill is different. I got the Tivo in early January. I'm going to take all 3 bills to them.