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Comcast Xfinity on Demand - GSM errors

Discussion in 'TiVo Premiere DVRs' started by jfh3, Sep 6, 2012.

  1. Tanquen

    Tanquen Member

    104
    0
    Jun 1, 2002
    Napa, CA
    From what I can tell the GSM codes are network errors and for one reason or another the TiVo’s VOD request is being denied. It could be something on your end but most likely it’s on the Comcast network side. They updated something and left out some of the old config or something in your account as it must have the special TiVo Premier VOD code added.

    I had GSM-11 (only after reboot) then GSM-7 on my TiVo for the last three days after everything had been working fine for over a month. Comcast by default, wants you to reboot everything, replace everything, resend the pairing to the CableCARD, send a truck out and so on. Anything but escalate the issue the tier 2 or network guys and start a trouble ticket. I had read up on it a bit and kept pressing for a trouble ticket and telling them they can send out a truck and make me replace the CableCARD but everything I’ve seen on line says it an issue on their network.

    The last guy finial started a ticket the other day and today it magically works again, no reboots or replacing cards or clicking my heals together three times and so on.
     
  2. dlca1

    dlca1 New Member

    4
    0
    Mar 15, 2013
    Jyst FYI. My GSM-7 error went away yesterday as well. (Northern California)

    I didn't do anything (i.e. reboot). Also didn't bother calling comcast.
     
  3. nyjack

    nyjack New Member

    53
    0
    Mar 9, 2013
    Do you have any idea how it got fixed? I've spoken to Comcast more times in the past three days than I have in the past 10 years!
     
  4. sehale

    sehale Member

    114
    0
    Jun 27, 2007
    Newark, DE
    GSM-11 here too in Newark (northern) Delaware. VOD used to work just fine...
     
  5. WVZR1

    WVZR1 Member

    270
    0
    Jul 30, 2008
    The WV...
    Many months ago I didn't have to either and I doubted that I would need to this time either but I mentioned a "reboot" before calling because they're going to ask you to anyway if you call them. The fact that you can tell them that you have
    already puts you several minutes ahead of the game. It may also have to do with which code you're actually displaying, the GSM-7 or the GSM-11.

    I've checked it once today and didn't expect results, I'm assuming the head-end people that need to sort it out work reasonable hours, Mon - Fri. Perhaps it will work later in the week.
     
  6. h2oskierc

    h2oskierc I'm a 2-Tuner

    281
    0
    Dec 16, 2010
    Minnesnowta
    I've been getting the GSM-11 Error in the Minneapolis/St. Paul area for a couple days now. Anoka County...

    [​IMG]
     
  7. h2oskierc

    h2oskierc I'm a 2-Tuner

    281
    0
    Dec 16, 2010
    Minnesnowta
    Comcast is blaming the cable card...
     
  8. stoli412

    stoli412 New Member

    180
    0
    Nov 22, 2003
    Philadelphia PA
    Definitely not the cable card. I have 3 Premieres that have been getting the GSM-11 error for the past few days now. Philadelphia PA.
     
  9. h2oskierc

    h2oskierc I'm a 2-Tuner

    281
    0
    Dec 16, 2010
    Minnesnowta
    Thanks. Based on this thread that was what i figured. Just got off the phone with the cablecard support, and they said it is a known issue (obviously) and there is nothing wrong with my cablecard. She sent a new "hit" to it, but wasn't sure that would solve anything.
     
  10. mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    Interesting, my comcast VOD worked fine until a couple of days ago (NJ). No errors. It just says please wait. Comcast sent a hit to the card but still no good. Of course comcast just wants to do a truck roll. Hopefully I will be able to resolve it before then.
     
  11. sehale

    sehale Member

    114
    0
    Jun 27, 2007
    Newark, DE
    Fixed today all on its own. I rebooted it yesterday with no apparent effect. Checked it tonight after getting home from work and it is back to working again.
     
  12. mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    Mine started working also. It looks like Comcast had some issues that they secretly corrected.
     
  13. mickpetey

    mickpetey New Member

    21
    0
    Aug 2, 2012
    I am in Dakota County(St. Paul), and I was getting the GSM-11 error. I called and Comcast was claiming it was Tivo. Today it is working again...
     
  14. deaklet

    deaklet Gem├╝tlichkeit

    3,804
    0
    Feb 15, 2003
    Arlington, VA
    Dreaded GSM-2 error in Arlington, VA. Started with the G-0003 code which my Indian rep said "should never happen."

    Rebooted and got SRM-9003 (expired title). Rebooted and got the GSM-2. Going to call US support in the morning. The overnight tech support is not....good.

    Oh, a new one! CL-13.
     
  15. hybucket

    hybucket Member

    556
    6
    Nov 26, 2004
    Don't know if I should start a new thread on this, but I'll start here.
    Getting the GSM-2 error on two TiVOs, a Roamio and a Premiere. Called Comcast. The first tech had no idea what a TiVO was. Hung up, called back. This one found the code and referred it to Tier 2, whatever that is. She said they'd call within the next 72 hours. Right. So I called tiVO just for the hell of it...they confirmed it was definitely a Comcast issue. I dread having to deal with them, doing unncecessary reboots and cable card swaps when none of that is probably necessary. Anyone here have any info that might be worth my while should they actually call me back?
     
  16. Finalrinse

    Finalrinse New Member

    126
    0
    Jan 12, 2005
    S.E. Michigan
    I'm also in the que to get a call back in the next 72 hours for the same VOD error code of GSM-2. I'm in S.E. Michigan
     
  17. hybucket

    hybucket Member

    556
    6
    Nov 26, 2004
    The next morning:
    I just got a call back, but not from Tier 2. THis was a CSR, who had absolutely no idea what a TiVO was, and kept asking me if VOD worked with my Comcast DVR. I told him I didn't HAVE a Comcast DVR, and he said that was the problem,. and I should swap out for the Comcast X1 or whatever that thing is. He also wanted to do a truck roll, and I said absolutely not. No wonder that TiVO doesn't get the recognition and sales that it deserves! So back to waiting another 72 hours, I guess.
     
  18. Finalrinse

    Finalrinse New Member

    126
    0
    Jan 12, 2005
    S.E. Michigan
    I decided to call Comcast again while waiting for their call back.
    I told the lady I had VOD problems with my TiVo box. She said oh, we have a special department for that, I thought great! She transferred my call and I was surprised when TiVo support answered the phone?? I thought how did that happen?
    Anyway, I explained to the TiVo support fellow what happened and he said sometimes that happens. He was nice enough to help me out and actually cured my problem.
    He put me on hold and checked my system and said my MoCA system had some low numbers in areas (I have 4 minis) and asked if I had splitters. I said no but I did have an inline attenuator at the Romeo because of a too strong over 100% signal on all my channels. He suggested I take it out, now VOD pops up and works every time.
    So, the moral of the story is make sure the signal is very strong and eliminate splitters or attenuators to see if that helps. I'm sure this is not everyone's problem but may help.
    He also said this is a nation wide problem recently
     
  19. hybucket

    hybucket Member

    556
    6
    Nov 26, 2004
    Not a surprise the CSR sent you to TiVO. I suspect they've been instructed to do as little as possible for TiVO owners.
    I posted on the Comcast forum today, and a (supposed) Comcast employee replied, saying he would send it to the upper-ups and I would be hearing from them shortly. How he could do that, since he had absolutely no idea of who I was, beats me. And yes, the postings on the Comcast forum are from all parts of the country, dating back to 2012 and as recently as today.
    Now almost at 48 hours for me. Still no word from anyone.
     
  20. Family

    Family Member

    927
    0
    Jul 23, 2001
    Mine actually sometimes works and sometimes does not. And it works more downstairs than upstairs. The upstairs run is a longer length so it makes sense there is some relationship to signal strength.
     

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