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Comcast X1 vs Tivo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by gothaggis, Jun 23, 2013.

  1. gothaggis

    gothaggis New Member

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    Mar 3, 2010
    Has anyone used the 'new' (to my area) comcast x1 dvr? i'm wondering how it compares to tivo and if it may be worth changing from using a tivo premier to the x1
     
  2. wco81

    wco81 Member

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    Dec 28, 2001
    San Jose, CA
    I'm curious too.

    Actually, I got a flier in the mail, which is the first I've heard of it but it's not clear that it's actually available in my area.

    But reading around in the broadbandreports.com forums, I learned that Comcast is already talking about X2 and X3 and "cloud DVR" service, which would be tuner-less DVRs.

    Curious about the speed of the interface and how it connects with mobile devices.

    The flier says Triple Play with X1 DVR for $99 for the first year. It's not clear which level of digital package that includes. HBO for only 3 months and the DVR service is only for the first 6 months and costs $20 a month thereafter.

    But maybe this DVR is actually worth $20 a month compared to the crappy old Motorolas for which they charged $16.95 a month. X1 is suppose to be whole home and have some kinds of set top boxes.

    It's a little absurd that Comcast is talking about newer models when very few people have the X1 apparently. It's only being offered to new Triple Play customers.
     
  3. Jul 1, 2013 #3 of 36
    lgnad

    lgnad Pantless Mofo

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    Feb 14, 2013
    Massachusetts
    I enjoy reading the terror that is the x1 over in their support forum.
     
  4. Jul 1, 2013 #4 of 36
    ah30k

    ah30k Active Member

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    Jan 8, 2006
    I think they are referring to the X series as more than just the hardware box. From what I can tell, the X2 and X3 could even just be SW updates.
     
  5. Jul 1, 2013 #5 of 36
    retired_guy

    retired_guy New Member

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    Aug 27, 2004
    Saratoga,...
    I signed up for the top tier triple play and Comcast went into a hard sell on why the X1 is better than my TiVos. They stated it has 5 tuners, but after some research, I found that it has four plus the ablity to watch a prerecorded program, just like the Elite. They also said it would be "free" for me, but knowing Comcast, I suspect that would change after I became used to it. Their sales pitch seemed to me to largely be why the X1 is better than their old "crummy" Motorola boxes (crummy was their word--and I can't agree more relative to the old box) In any case, "free" doesn't exist for me with having to pay $.41/kw hour as I do in California so I didn't bother to take them up on their free offer. Apparently the "On Demand" is better in the X1, but I rarely use it in any case--I like being able to skip commercials.
     
  6. Jul 1, 2013 #6 of 36
    lgnad

    lgnad Pantless Mofo

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    Feb 14, 2013
    Massachusetts
    I was tempted by the X1, since it does look pretty... but there's still one or two bugs they're working on:

    -No record light. (For like a year+ they've been trying to fix this!)
    -clock sometimes works, sometimes doesn't show
    -Borken conflict notification/resolution system.. What gets recorded is a surprise! ... There used to be none at all, so it's somewhat of an upgrade!
    -Shows being recorded can take up to 45 minutes to show up in your list... So you never know if its recording your shows
    -sometimes simply doesn't record for unknown reasons
    -Only 2 tuners available for recording, and one dedicated to live tv- 4 keeps being promised
    -X1 non-dvr boxes are supposed to stream recordings from the main box, but they don't tell you that its not working yet till you've got em installed
    -the back end has gone down more than once for days and you're totally SOL
    -no way to jump ahead in the guide. If you click show by show days ahead to find a show, when you return to the guide you have to click all the way back
    -recorded shows disappear and (sometimes) reappear
    -free space gets gobbled up for no reason
    -crashy/ many errors that require reboots
    -reboots can take up to 15 minutes!
    -boxes refuse to select or stay in the right resolution and/or sound mode
    -can only add 5 minutes on end of recording to buffer
    - no 'input select' button on remote (only a problem for some)
    -pairing between remote and box can get screwy
    -few buttons on remote, have to do many functions (some folks hate this)
    -features/functions stop and start working irregardless of user or comcasts troubleshooting efforts
    -apps they advertise not on non-dvr boxes

    Just a couple of the issues I can recall offhand. Comcast keeps consolidating, and then closing the threads in the support forum with most problems just continuing on
     
  7. Jul 1, 2013 #7 of 36
    wco81

    wco81 Member

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    Dec 28, 2001
    San Jose, CA
    Looking to switch to Comcast, take some promo deal which would save me about 1/3 per month.

    But the choices are to get Tivo and Tivo Mini now or build a WMC and get an Xbox 360 as an extender.

    Really rotten choices, given that Tivo is due for an upgrade and Xbox 360 should be price cut by the holiday season.

    So I was hoping I could get this X1 for about a year but it sounds like it simply is broken, if the forums are indicative.

    It's really a sad comment on the state of DVRs in this country. Americans pay more for less. Tivo may work but you pay through the nose for really antiquated hardware.
     
  8. Jul 3, 2013 #8 of 36
    takeshi

    takeshi New Member

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    Jul 22, 2010
    You always have to be careful with assuming that any forum site is indicative.
     
  9. Jul 3, 2013 #9 of 36
    lgnad

    lgnad Pantless Mofo

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    Feb 14, 2013
    Massachusetts
    I would normally agree with you, but they have reps in their forum who actively monitor the threads and have agreed that most of the issues I listed are real and/or ongoing ones.. Including system-wide multi day outages, or another time when everyones recordings all disappeared for days, no record light ever working, no multi-room viewing, only two recording tuners despite advertising four, etc. Their fix is to close threads after a while, and when someone notes one of the ongoing issues in the new thread they put a standard "thank you, we have now notified the developers" message.

    You can even enjoy people over time go from "gosh it's pretty" to "gosh it's broken". One comment was "it's like a supermodel... all looks, no brains"

    Some things have gotten better. It used to have no recording conflict notification whatsoever. It would just record the latest two shows it was asked to. Now it sometimes tells you of a recording conflict... And In some cases, Even if there isn't actually one.

    I Desperately want it to work... Competition might put a fire under tivo's butt, or give us a good alternative...

    Edit to add: and this was supposed to be cloud-based, and a year later it still isn't! I will be quiet now....


    -sorry the ipad is random capitalizing today for some reason
     
  10. wco81

    wco81 Member

    380
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    Dec 28, 2001
    San Jose, CA
    Tivo must want too much for Comcast to be rolling their own.
     
  11. Bigg

    Bigg Active Member

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    Oct 30, 2003
    Hartford-...
    I like owning my own hardware, thank you very much. Comcast doesn't even have multi-room DVR in my area LOL. Every other area seems to have it, and for some reason, even though the Cisco hardware support it, they don't support it.

    Cable is only worth it if you use it with CableCard (TiVo). Otherwise, DirecTV is the way to go.
     
  12. Worf

    Worf Active Member

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    Sep 15, 2000
    One really wonders why the programmers behind DVRs are so piss-poor.

    Then again, it's probably because a cablebox DVR is a "don't care" situation. As long as it records, ship it. Anything more costs money.

    TiVo though has to earn your money - if they released crap like a cablebox DVR, no one would buy a TiVo or pay for service.

    So there's already a reason for TiVo to at least try to do a decent job - their butts are on the line. Of course, there's huge problems with TiVo, but the basic functionality seems to just work and do the right thing.
     
  13. Bigg

    Bigg Active Member

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    Oct 30, 2003
    Hartford-...
    The problem is that they're currently so far beyond what the cable companies put out, and they don't have any direct competition, so they don't have a fire under their butt as much as they should. And there likely won't be another competitor because so few people choose to use CableCard.
     
  14. jodyjay

    jodyjay New Member

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    Oct 8, 2006
    I've been a long time Comcast customer, and I have Tivo's on 2 TVs. Comcast just offered me a new package which will cost me about $40 less per month for more premium channels plus a free DVR. First, she told me they were going to give me an X1 box and send out an installer because the X1 requires special installation. Then she came back and said they can't give me the X1 it will conflict with my Tivo's, so they're sending me whatever their last version of an HD DVR box is instead. Does anyone know why an X1 box hooked up to one TV would cause conflicts with Tivo boxes hooked up to different TVs? This doesn't make sense, but I'm no electronics expert.
     
  15. Bigg

    Bigg Active Member

    5,426
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    Oct 30, 2003
    Hartford-...
    Only if the X1 is trying to use the same MoCA network as the TiVos, but even then you could password protect one, and run them on different channels...
     
  16. scherif

    scherif New Member

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    Dec 3, 2010
    Atlanta, GA
    I have a TiVo premiere and a X1 DVR hooked up in the same house and I haven't run into any problems or conflicts.
     
  17. gostan

    gostan Member

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    Oct 6, 2002
    Boston
    I have a Tivo Premiere and a Tivo HD box along with the X1 and I have no conflicts. The X1 was originally pretty buggy, but has been working fine after a couple of SW updates.
     
  18. tomhorsley

    tomhorsley Active Member

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    Jul 22, 2010
    I don't want anything that might be turned into a "cloud based" system. In this context "cloud" is just a fancy word meaning "We won't let you skip over the commercials" (at least not the ones comcast inserted in the stream).
     
  19. TDoodle

    TDoodle New Member

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    Mar 23, 2009
    I too have been a long-time Comcast customer and a Tivo user for many years as well. I've been investigating the X1 Xfinity box and find it very apples/oranges compared to a Tivo. The Xfinity X1 box could well be an nice upgrade to the existing older 2-tuner Motorola DVRs that Comcast packages with it's HD Services. I have one coming tomorrow for just that purpose and will see how it shakes out.

    But comparing the Xfinity X1 "Any Room" solution to a Tivo (at this point) has some significant limitations in my mind.

    1. If you have two or more X1 DVRs, they do not share programs between them as Tivos already do. Only the DVR-less X1 Expander units can see/access what has been recorded on the X1 DVR.
    2. The X1 "Expander" units (which have no recording ability) don't allow you to pause a live program. You can pause a previously recorded program that is being watched from an X1 DVR, but cannot pause live TV on an Expander.
    3. X1 DVR recording storage is 500GB and you can't hang any external drives off the rear eSATA Disk port. Xfinity plans to launch what they call "the Cloud" sometime in the future to allow storing more saved programs, but that feature is not available yet.
    4. I can lower my monthly costs vs Tivo by switching to the Xfinity X1 solution, but with that would come a loss in capability and certainly a loss in storage.
    5. I've always disliked the "red headed stepchild" treatment that I get from using a Tivo with a CableCard and Comcast. If you call Tivo with a CableCard problem, they tell you to call Comcast. Calling Comcast will get you help, but they are certainly aware that a 3rd party device (my Tivo) is in the mix and can bring its own issues. The X1 has had its issues too and is still working out some of the bugs. So, as much as I dislike the occasional "software update induced issues" from Tivo, the Xfinity X1 is not free from those kinds of issues either. I've heard about the X1 issues from actual Comcast employees who are using the X1 units in their homes, although most are now saying that the bugs have mostly been ironed out lately.

    Thought I'd share what I've found so far in looking at the Xfinity X1 solution. There could come a day when they can persuade me to exit my Tivos, but that day is not here right now. :D
     
  20. wco81

    wco81 Member

    380
    1
    Dec 28, 2001
    San Jose, CA
    Thing keeping me from trying the X1 is that they seem to only want to get it out to Triple Play customers so you're forced to pay for Voice even if you don't need or want it.
     

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