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Comcast VOD coming to TiVo in Sacramento, Portland and Denver next

Discussion in 'TiVo Premiere DVRs' started by drebbe, Aug 29, 2012.

  1. chadism

    chadism New Member

    8
    0
    Aug 23, 2007
    Same error here in Fresno. I have worked with both Comcast and Tivo since xfinity on demand appeared in my menu on Sunday. Paired, re-paired, changed codes in Comcast billing, followed several pointless tips from Tivo staff, even ended up with 2nd tier Comcast support who told me cable card could not be turned off "and that's the problem"...dispatched comcast tech to replace cable card, got many people on phone within Comcast only to be told "Oh that's a known issue and we're working on it"

    So sick of Comcast, think I'll start my own cable company.
     
  2. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    I have a field tech here who has been patiently trying every department he can get ahold for the last two hours - so far, no one on the other end of the phone has suggested anything that hasn't been tried:
    - Power cycle the box
    - de-pair / re-pair the CableCARD
    - try another feed
    - check the signal on the line
    - check authorization codes
    - both the tech and I agree that it's almost certainly not a CableCARD problem, since I have the same problem on 3 boxes.

    The tech has the patience of Job, but, so far, nothing. Poor guy gets all the same hold music customers do.


    Tivo level 2 has verified that the Tivo has the proper groups authorized for Comcast and Comcast VOD.
     
  3. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    For anyone that has XOD working:

    If you tune to Channel 1 on your Tivo, do you see any video?
     
  4. button1066

    button1066 New Member

    140
    0
    Sep 4, 2012
    Nope. The TiVo has no signal on channel 1.

    Incidentally the error I saw earlier has gone and my on demand is working. I'm in Colorado Springs and wasn't even expecting on demand to come here so quick. TiVo is on a real roll this week in my household what with the Stream being released and now this.

    For the record I did nothing to fix things - it just started working. No rebooting or cablecard pairing.
     
  5. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    On TiVo, you go to the "OnDemand" selection in your Now Playing list (or whatever is it called these days). Tuning to channel 1 or any other OnDemand channel won't get you anything.
     
  6. justjason

    justjason New Member

    2
    0
    Sep 9, 2012
    I subscribe to HBO. When I navigate to an HBO program it says I need to be an HBO subscriber to view this content. Has anyone encountered this? Do I need to authenticate something somewhere? I've reached out to Comcast, but I don't want techs to come out or go through endless troubleshooting. I just want it to work with a minimal of effort.
     
  7. button1066

    button1066 New Member

    140
    0
    Sep 4, 2012
    It turns out one of my tivos works with on demand and the other doesn't. I can't be bothered to call Comcast because their phone support is so limited and I don't want to pay for one of their people to come to my house to tell me he doesn't know what the problem is.
     
  8. justjason

    justjason New Member

    2
    0
    Sep 9, 2012
    That ended up happening to me. I tweeted to @comcastcares and they were able to take care of me. They'll need your phone number associated with your account as well as te Host ID of the TiVo that is currently working. I didn't need to call or have a tech come out.
     
  9. JulienPDX

    JulienPDX New Member

    26
    0
    Mar 2, 2004
    Portland,...
    I have this in Portland and dinked around with it last night; I've lived without it for so long I actually forgot how to use it. So far, though it seems pretty complete and the speed is incredible (i'm in portland, btw)
     
  10. JulienPDX

    JulienPDX New Member

    26
    0
    Mar 2, 2004
    Portland,...
    "XFINITY On Demand" is now located under "Find Shows"
     
  11. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    On my Premiere, the XFINITY item is in both the "My Shows" and "Find TV, Movies, & Videos" screens.
     

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