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Comcast tells me Tivo+Cablecard works only for Basic, not Digital. Is that possible?

Discussion in 'TiVo Roamio DVRs' started by TheOtherEric, Jun 19, 2014.

  1. TheOtherEric

    TheOtherEric New Member

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    Jun 18, 2014
    Everything I've read online seems to indicate that a Roamio plus Cablecard will work with the entire spectrum of Comcast channels, yet their agent just told me this:

    "[To upgrade beyond Limited Basic channels] You need to use Comcast's standard digital box or HD box. I would like to inform you that Tivo card and cable cards are compatible only with basic cable."​

    Is that possible?
     
  2. spaldingclan

    spaldingclan Member

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    Aug 22, 2012
  3. consumedsoul

    consumedsoul Member

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    Jan 13, 2013
    crazy talk.
     
  4. TheOtherEric

    TheOtherEric New Member

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    Jun 18, 2014
    Thanks guys, that's what I thought. Unbelievable the customer service you get from Comcast, even when you're trying to give them more money! Grrrrrr.
     
  5. tarheelblue32

    tarheelblue32 Active Member

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    Raleigh, NC
    Completely impossible. You can receive all digital linear channels with a CableCard on pretty much any traditional cable system. Basically the only thing you can't receive with a CableCard is on-demand content, but with Comcast you can even receive the on-demand content on the TiVo through an app.

    If you actually received that statement in writing from a Comcast employee, it would be great if you would forward that on to the FCC as proof that Comcasts' employees are providing false information about using CableCards and TiVos on their network. If Comcast is doing this knowingly and willfully, then I'm sure it probably violates several FCC regulations.
     
  6. unitron

    unitron Active Member

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    semi-coastal NC
    It almost sounds as though their "basic" is still analog, and what they really mean is that you can't get digital channels with a "naked" TiVo or a retail cable converter box such as used to be available back when analog was all there was, which would mean nobody has ever bothered to educate them as to what a cable card actually is.
     
  7. Millionaire2K

    Millionaire2K New Member

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    Jun 15, 2008
    Philadelphia
    the rep saying "Tivo card and cable cards" is proof he's ignorant.
     
  8. HoustonMidtown

    HoustonMidtown New Member

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    Houston
    Call in and get another tech - that one was completely wrong....I have had the same experience, especially when calling in with trouble -- as soon as you say CableCard, they lose their spot on their script and get flustered !
     
  9. wmcbrine

    wmcbrine Ziphead

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    Aug 2, 2003
    The whole point of a CableCard is to map and decrypt digital channels. Of course, with a Roamio, it won't even tune in analog channels anymore, card or not.
     
  10. austinsho

    austinsho New Member

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    austin TX usa
    I got the exact same response from the denizens over at Time Warner when calling in for information on Cable card. The first and second line folks didn't even know that Cablecard existed. TWC has set up a special number for Cablecard users to call, they were able to competently answer my questions.
     
  11. TheOtherEric

    TheOtherEric New Member

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    Jun 18, 2014
    My post is a copy-paste from a chat session, so yes that's in writing. I have the whole transcript of course.

    In fact, 2 or 3 Comcast people told me this same thing -- that I'd need their equipment instead of Tivo, despite my protestations that I use a cablecard. After the responses to this thread, I asked for a retention specialist, and she basically said "nah, you don't need any new equipment, I can simply turn on all those additional channels" and boom -- 10 minutes later I have all the new channels. Unbelievable.

    Seems that Comcast is using their package naming to confuse and charge more. One agent stressed that the "digital" channel package is TOTALLY different from my "Limited Basic" thus I'd need their tuner. Clearly untrue since even Limited Basic is digital signal.

    Thanks again guys. :)
     
  12. consumedsoul

    consumedsoul Member

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    Over all the years dealing w/ Comcast - 2 patterns persist:

    1. Online/call sales usually will side on error to increase chance of sale and or add-ons etc.

    2. Local comcast offices ftw, they're always great in person and works extra hard to get you the best deal, 1000 times better customer service overall.
     
  13. jay_winter

    jay_winter P4+P4XL+Mini+FIOS

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    Richmond, VA
    Another GREAT reason to switch to FIOS !!!
     
  14. jkudlacz

    jkudlacz New Member

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    Jan 20, 2009
    Sure but there is no FIOS where I live. Actually a choice to switch to another company for majority of users does not exist.

    My ONLY option is Comcast. Sorry Direct TV or ATT are not an option and I am not willing to use DSL for my internet needs.
     
  15. unitron

    unitron Active Member

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    semi-coastal NC
    Interesting that the only person who knows what they're doing is the retention specialist.

    So basically unless they're afraid they're going to lose you as a customer, they don't care if things are working the way you're paying for them to work.
     
  16. jay_winter

    jay_winter P4+P4XL+Mini+FIOS

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    Jan 13, 2004
    Richmond, VA
    Please accept my apology for the wisecrack -- and my sympathies: I have been a Comcast customer several times, and it was with great joy and relief and that I found I could get FIOS at my latest address. Meanwhile, you will have to remain aggressively persistent to get the service you are paying for. May the force be with you!
     
  17. grey ghost

    grey ghost Member

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    Feb 1, 2010
    Even if you had ATT Uverse, you would have to their equipment not a Tivo.
     
  18. CharlesH

    CharlesH Member

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    Aug 29, 2002
    Sacramento...
    I don't know if it still is the case, but it used to be hard to convince U-verse salesmen that it won't work with Tivo. I guess that back in the dark ages, U-verse could be used to control a Series 2, and they latched onto that.
     
  19. dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    boston'ish
    FWIW when a post starts with:
    in 9 out of 10 situations the answer is "they're wrong"

    :D
     
  20. tarheelblue32

    tarheelblue32 Active Member

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    Jan 12, 2014
    Raleigh, NC
    Commissioned salesmen on the verge of eviction and starvation will say almost anything to get you to sign up.
     

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