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Comcast refusing to support TiVo with cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jbkendrick, Jan 3, 2009.

  1. Jan 3, 2009 #21 of 118
    jbkendrick

    jbkendrick New Member

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    Jan 3, 2009
    Thanks for the reply Rich. How much are they charging for the first card? Comcast told me the first would be $7.99 and if I needed a second, it would be another $7.99. I told them that is almost as much as a DVR rental and didn't make sense. I told them I thought the first should be free, but I was willing to pay for the second card. Of course, after reading the messages here, I should have negotiated a bit more.

    I will take your advice, and keep working on it, especially since TiVo was concerned enough to call Comcast with me. John

     
  2. Jan 3, 2009 #22 of 118
    gastrof

    gastrof Hubcaps r in fashion

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    Potato and pen.
    A more appropriate decision, John, would be to warn people not to use Comcast, and to NOTIFY THE FCC THAT YOUR LOCAL COMCAST OUTLET IS IN VIOLATION OF THE LAW, HINDERING A CUSTOMER'S USE OF THIRD PARTY EQUIPMENT AND REFUSING TO ALLOW SUCH TO INTERACT WITH THEIR CABLE SYSTEM.

    This is a REAL serious matter, and you have all the good cards in your hand.

    Comcast has NO authority to mess with you using your own box, and everyone involved in this can get into a royal heap of trouble.

    I doubt the suits at Comcast's main offices want these people to drag them into a big mess like this.

    Stand tall and don't wimp out, and don't become an agent for the dark side of the force. ;)
     
  3. Jan 3, 2009 #23 of 118
    richsadams

    richsadams Active Member

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    IIRC our first cable card is free, the second (in our Series3) is $1.50 and the third ("M" card) in our TiVo HD is another $1.50.

    But, and it's a big BUT...Comcast is no where near consistent across the country. The local companies are often the result of Comcast gobbling up smaller enterprises and assimilating them (yes, they ARE Borg ;)). So that means they often keep the same pricing/operating structure that was in place at the time. So some folks here are paying nothing for many cable cards and others are paying double digits. Go figure.

    The Comcast CSR's I've talked to on the phone are corporate/centralized and do their best to deal with the local operators, but sometimes not all goes as planned.

    Hang in there. As long as you have a ticket open with TiVo they won't cut you off at the knees if your issues aren't solved within the 30 day warranty period.

    Good luck and keep us posted! :up:
     
  4. Jan 3, 2009 #24 of 118
    pdhenry

    pdhenry Safety Pin

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    PA
    The DVR card won't work in the TiVo for a couple of reasons.
     
  5. Jan 3, 2009 #25 of 118
    MikeAndrews

    MikeAndrews Registered abuser

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    Northern...
    Make your life easy. Call Comcast. Do not confuse them, Don't say multicard. Don't say M-Card.

    Just order a CableCARD.

    That's do-able. CableCARDs are on the pricing sheet.

    The tech that arrives will have M-Cards. You'll need one.

    I have two M-Cards. The second one, which I, of course, ordered in the first place, took 3 hours to track down.

    Don't get me started about how a few years back I went ballistic after arguing for 15 minutes with the Comcast sales prevention rep who insisted I could not order an HD set top box to get to the optical output for Dolby digital audio if I didn't have an HD TV. :mad:
     
  6. Jan 3, 2009 #26 of 118
    szurlo

    szurlo New Member

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    Lexington, SC
    It's all a complete crap shoot, from provider to provider and even from market to market for the same provider. I asked Time Warner Cable for 2 S-cards and they brought one M-card. Took all day to get it working but it works. They charge me $2.54 a month for it.
    For some, a cablecard install is a one trip instant joy experience and for others it is a protracted, excruciating exercise in frustration. Unfortunately, your mileage, as they say, may vary :)
     
  7. Jan 3, 2009 #27 of 118
    richsadams

    richsadams Active Member

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    No offense, but why would you make such a statement? :confused: As previously mentioned, the OP's local Comcast office may or may not have "M" cable cards. It doesn't sound like they do have them (many still don't). In addition, although it would be nice if they did, he does not "need" one. TiVo will work perfectly fine w/2 "S" cards.
     
  8. Jan 3, 2009 #28 of 118
    MikeAndrews

    MikeAndrews Registered abuser

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    Northern...
    I made such a statement because in my case M cards are all they had. You're right that another office may have the old S-cards.

    My tech said that they had kinds of problems with S-Cards and weren't buying them any more.

    It is true in the world of Comcast you can't assume anything other than the customers (here) will know a lot more answers than the employees do.
     
  9. Jan 4, 2009 #29 of 118
    richsadams

    richsadams Active Member

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    Sad, but often very true.
     
  10. Jan 4, 2009 #30 of 118
    GadgetVirtuoso

    GadgetVirtuoso New Member

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    Fort Worth,...
    This will sound like an unusual solution but go to twitter and add comcastcares, there is a guy that is upper management using that account and has helped number of people get around these messed up CS issues, sometimes the same day.
     
  11. Jan 4, 2009 #31 of 118
    Brad Bishop

    Brad Bishop Member

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    Atlanta, GA
    My install took 2 months:

    The first month was them visiting about once a week to try various cards. I tried to get them to just do a single M-Card but they couldn't get it right so, finally, when they got 2 S-Cards working I said, "Ok, it's cheaper for me to pay the $1.50/month over the next X number of years than it is for me to take any more time off dealing with this nonsense."

    The second month was the frustrating 'fix the billing' problem with 2 S-Cards as they:
    - wanted to treat it as a full second digital outlet
    - could understand what I was saying but couldn't figure out how to make the system take it.
    - at one point one representative figured I had been stealing cable and ordered a full audit of my account/services (what?)
    - would understand the problem, fix the previous month's billing, and then try a fix that, invariably, wouldn't work

    Those three things cycled on various calls. I -finally- found a lady who said, "Hold on...," got up from her desk and went to ask a supervisor what to do. She then came back and said, "Oh, it's a special 'tivo-code' which I have to put in - then you get it for $1.50/month." She fixed it, and I've been paying $1.50/month since.

    What's weird is that I know a CSR in the cable service and got the impression from a few of the cable guys I spoke with who have the attitude that it's simply wrong for TiVo to be allowed to be hooked up to their cable system. Seems to me that they're simply selling services. They treat it like it's a crime against their Comcast church which they can do nothing about.

    Hopefully, if you end up with 2 S-Cards, you can ask the CSR to go lookup the 'Tivo Code' for billing so you won't have to deal with what I did.

    The fact that this stuff is this hard is incredibly stupid. You should be able to drop by the cable company, pick up your cards, plug them into your TiVo, call them and tell them the numbers, and it all should just work (including billing).
     
  12. Jan 4, 2009 #32 of 118
    ComcastCares

    ComcastCares New Member

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    Jan 4, 2009
    Email my team, include what you have been through, phone number on the account and contact number. We will escalate your concern to the right people.

    I apologize for the trouble.

    Frank Eliason
    Comcast
    We_Can_Help@cable.comcast.com
     
  13. Jan 4, 2009 #33 of 118
    pdhenry

    pdhenry Safety Pin

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    PA
    If you're trying to explain to Comcast what you want to do, this Comcast help page might be useful:

    http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2651&fss=cablecard

     
  14. Jan 4, 2009 #34 of 118
    HerronScott

    HerronScott Active Member

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    Jan 1, 2002
    Staunton, VA
    Frank,

    Thank you for taking the time to set up an account and post here! If you can help, I'm sure that there are a lot of Comcast users who appreciate any assistance you can give them especially related to Comcast cableCARD setup and billing with TiVos!

    Scott
     
  15. Jan 4, 2009 #35 of 118
    MikeAndrews

    MikeAndrews Registered abuser

    14,222
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    Jan 17, 2002
    Northern...
    Considering that CableCARDs were supposed to be the standard way that all kinds of manufacturers could free their customers from having to have a (Comcast-crappy) set top cable box, that they call it a "tivo code" is truly sad. We have a Sony* CRT HDTV that has a CableCARD slot. Note that the CableCARD fee is clearly listed int he Comcast literature. It doesn't say "Tivo fee."

    BTW, Comcast feels ripped off because by CableCARD because you don't have 1/3 of the guide screen containing ads, you can make nonsense and non-subscribed channels disappear, and you don't buy profitable On Demand content.

    The AUDIT THIS ACCOUNT suspicion comes from the empty-headed rep thinking that you must be stealing if you don't have a monthly box rental fee...you know - the whole reason that FCC forced them to offer CableCARD.

    (* Drift: If any company thinks you're stealing from them it has to be Sony being "forced" to allow a device that isn't proprietary to Sony. The TV is OK, though. The flash card slot is Memory Stick. We have nothing else that uses one.)
     
  16. Jan 4, 2009 #36 of 118
    abmcconnell

    abmcconnell New Member

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    Aug 24, 2005
    Hi,

    Comcast was here 3 times back in Sep to get my Tivo S3 configured. Finally found out that the first two installers they sent out were subcontractors and only had multi cards. My unit needed 2- single cards and were only stockpiled at the Comcast warehouse, not the subcontractors warehouse. further, only Comcast technicians could get the cards I needed and come and install them.

    Not sure Comcast has a similar setup in your area, but you might ask. At least here in MA they've got options.

    After the cards were installed by the real Comcast gents, all has worked quite well.

    Good luck. -Alex
     
  17. Jan 4, 2009 #37 of 118
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    TiVo Series3's work fine with two "M" cable cards as well.
     
  18. Jan 4, 2009 #38 of 118
    ewilts

    ewilts Who, me?

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    Feb 26, 2002
    Mounds View, MN
    I have 2 S-Cards in my Series 3 - each at $0.00 on my Comcast Digital Starter package.
     
  19. Jan 5, 2009 #39 of 118
    jbkendrick

    jbkendrick New Member

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    Jan 3, 2009
    Thanks Matthew. I was actually contacted by this person on Twitter after I mentioned my problem in a public tweet. He must have some type of search for Comcast alerting him to these messages. I replied and he said that he would pass the issue on to his team.

    My wife received a call from a Comcast Supervisor today who said that they were going to send someone tomorrow from inhouse (I assume as compared with a contractor) and would make sure they brought working cable cards with them. We'll update the thread tomorrow night. Thanks again, John
     
  20. Jan 5, 2009 #40 of 118
    jbkendrick

    jbkendrick New Member

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    Jan 3, 2009
    Rich - I assume that since there are only two tuners, there is no advantage to having two M cards vs two S cards. Is that correct? Thanks, John
     

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