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Comcast Motorola MCard Authenticating... [Auth: MP]

Discussion in 'TiVo Series3 HDTV DVRs' started by ZigZagZiggin, Nov 29, 2007.

  1. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Auth: MP means the cards were not sent the correct init hit for a one-way device. I went through the same thing here a year and a half ago and you have to get the right person that understands this and can send the hit. Once that was done my single M-card worked fine.

    The real problem is that the cards are supposed to be configured for a Tivo at the warehouse, but they're not.
     
  2. norbert1075

    norbert1075 New Member

    2
    0
    Feb 6, 2005
    I have Metrocast and had the same problem. Called Metrocast initially and they were clueless, called Tivo they said I needed to do a 3 way conference call. Found this thread, called the cable company again and had them do the INIT and it worked. Thank you so much
     
  3. emurphy831

    emurphy831 New Member

    1
    0
    Jan 3, 2011
    Here is the problem,
    I have been working with Cable Cards since their beginning back
    in 1999 and for their intitial Testing in July 2000.

    The problem with the MCards and Comcast is that they enter them as the wrong "TYPE" in the Motorola Headend (DAC).

    Their script is not setup for these 2way MCards and they all keep getting entered wrong.

    This has actually been an on-going problem for over a year.
    Sooner or later Comcast will wake up and fix this simple problem..

    Another reason;
    Sometimes it requires 2 "INIT"s to be sent.
    1 when first setup in the Home, and the second 2 minutes after the Box completely boots up from the 1st "INIT".
    This is due to some messages (Auth Messages) that are received within 2 minutes of an "INIT".
    It is an oddity with the Motorola Headend and MCard Auth that cause this issue.
     
  4. garys

    garys New Member

    62
    0
    Feb 1, 2002
    I spent 2-1/2 hours on the phone with Comcast today and basically read this thread to them. They (claimed to have) tried every suggestion here and the end result was continued MP status. Frustrating.
     
  5. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Card has not been init'ed properly, probably needs a cold hit.
     
  6. tmarkoski

    tmarkoski New Member

    3
    0
    Oct 30, 2010
    An INIT hit will do nothing.

    For the Record, it is IMPOSSIBLE to activate a Cable Card via online self-service with ANY US Cable provider.

    I just went round and round with Comcast and FINALLY found someone who knew how this is supposed to work.
    Comcast and every US Cable provider have Cable Card Activation Customer Service Representatives (CSR).

    Tivo units are ONE-WAY so the CableCardID and HostID MUST be MANUALLY paired by a Card Activation CSR BEFORE they send the activation signal.
    Don't allow yourself to be connected to a regular CSR.
    You'll end up wasting your time.

    1. Call and ask to be connected with a Cable Card Activation CSR.
    2. Give them your CableCardID and HostID.
    3. They'll have you activated in less than 5 minutes.
     
  7. mattack

    mattack Active Member

    20,734
    4
    Apr 9, 2001
    sunnyvale
    I've never understood this. The card is already hooked up to your account in their computers.

    If they had a web page where you could enter the HOST ID & Serial # (or whatever the other # is, you get the idea), it seems like it would solve SO many problems.
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Yes, and Verizon does this. You'd think Comcast would since they also do it for the DTAs, but they just don't care.

    Really, it's all about the aggravation factor - keep it annoying and customers might think again about using their junk instead.
     
  9. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Auth: MP can also be caused by cards that were initially setup for two-way devices (i.e., their equipment) so as you said you need a CSR that can correct this to be one-way (i.e., Tivo, Ceton, SiliconDust etc.) in their database.
     
  10. tiga31328

    tiga31328 New Member

    6
    0
    Jan 6, 2012
    Thank you for your insight, the online Chat and regular 'Billing' CSR's are worthless. I was finally told that I needed to call the "Provisioning" department and give a number, but it was just the main number. I hopped through the menu until I could get a technician(which actually gave me someone in their Billing department, Go Figure). I said I needed someone in 'Provisioning' for a CableCard activation. The technician that answered after that even said they were 'CableCard Activation'. It was a little difficult providing her information, not sure what country she was in but the accent was hard to understand. Anyhow, they asked for;

    Card Serial Number
    CableCard ID
    Host ID
    Data #
    Unit Address

    All of these can be found in your CableCard menus on your TiVo. They did not know where to find them, so I had to browse through 2-3 of the menu pages and found what they needed.

    NOTE: Another hitch in this one is that I picked up my CableCard 30 miles away at a Comcast office close to my work, the HeadEnd Office was different than where I live(and use the Card).

    I was placed on hold for about 15 minutes while they contacted their internal technical support, as they were getting an error(which TiVo support said the would likely see one as the TiVo is not going to respond to a two-way request).

    Anyhow, once they got back on the phone they said it should be setup correctly now, I checked and the MP media went to S and everything was working.

    ::WHEW:::
     
  11. ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    happend to me with my 4th cable card

    Opened up a CR to have a tech called me. 24 hours later a tech did called back. After about 20 minutes I begged the tech to check that the Bill Codes where set up right on the CAble Card and to do an INIT Hit. He did some checking and said he "Updated something" (Magic Box Statement there). After 5 minutes the cable card finally started working again.
     
  12. NorthAlabama

    NorthAlabama tabasco rules

    5,387
    6
    Apr 19, 2012
    sweet home, al
    HELP!!! I AM HAVING THIS SAME ISSUE WITH COMCAST.

    Thanks to everyone who contributed to this forum about this issue, I am so glad I finally found the post (through search engine dogpile.com).

    I have been on the phone for two days, a tech came out, another is scheduled for tomorrow, and no one knows how to get my channels. I get some locals, and some HD, but nothing in the preferred tier or any of the premium channels.

    It says that "the weather channel" is not authorized by my cable provider...the weather channel? Really?

    I'm going to try the toll free numbers above, but this has me at my wit's end (apologies for the bold, caps, and underline!).

    Other than the phone numbers above, asking my account be configured for a 1 way device, and asking for a card activation rep, is there anything else I need to do???
     
  13. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Call 877-405-2298 and tell them what's going on. If the first tier can't fix it, ask to be escalated to 2nd tier. If they can't fix it, ask them to roll a tech with new cards. But ultimately this is a Comcast database problem, I think, so getting a tech roll forces them to escalate internally to fix it if the CC activation folks can't.
     
  14. NorthAlabama

    NorthAlabama tabasco rules

    5,387
    6
    Apr 19, 2012
    sweet home, al
    tech who knew what was up came out, one call to office, channels up in less than 2 minutes. i wish this tech had come out for the install. this has been a nightmare for two days, countless phone calls to states across the us, that could have been avoided, only if comcast cared...
     
  15. ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    This is always a Comcast Issue. Never let them blame the TIVO.
     
  16. NorthAlabama

    NorthAlabama tabasco rules

    5,387
    6
    Apr 19, 2012
    sweet home, al
    This had to be corrected locally in our market, I was told, due to the set up for the card configuration and the local system that needed to be accessed to correct the issue.

    I don't know whether or not this is true, but just in case someone else has the same trouble, I wanted this to be added to the post.
     

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