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Comcast M-Card Fee now more than an HD box!!!!

Discussion in 'TiVo Roamio DVRs' started by drugrep, Oct 16, 2013.

  1. Oct 18, 2013 #41 of 102
    Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    The only think consistent about Comcast billing is its inconsistency.

    They often try to add the HD technology fee. Sometimes you can get them to take it off and sometimes you can't. The M-Card charges are all over the board.
     
  2. Oct 18, 2013 #42 of 102
    isilv

    isilv New Member

    4
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    Sep 27, 2013
    IL
    Correct me if I'm wrong but it says "if you subscribe to a Comcast video service that includes equipment as part of a service" than they have to pay you for having your own equipment. It may be worded like that so basic cable subscribers don't get a credit.
     
  3. Oct 18, 2013 #43 of 102
    isilv

    isilv New Member

    4
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    Sep 27, 2013
    IL
    Comcast doesn't charge me an HD tech fee, even when I had two TiVo's in my account. I would be pissed if they started charging me as well.
     
  4. Oct 19, 2013 #44 of 102
    DeltaOne

    DeltaOne Mount Airy, MD

    269
    0
    Sep 29, 2013
    We have evidence some regions charge the HD technology fee and some don't, so I don't know what'll happen when I return my last piece of Comcast equipment (a DTA).

    I reread the paragraph about customer owned equipment, perhaps this is pertinent: Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo or CableCARD-equipped television) or...

    Perhaps the "or" is important. Customers that have an activated CableCard device OR own a qualifying converter get the credit for customer owned equipment.
     
  5. Oct 19, 2013 #45 of 102
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Returning the DTA will have nothing to do with the HD tech fee, because your DTA is not an HD box. It's something you have to fight with them as a separate issue unfortunately, and I would escalate to corporate if they refuse to take it off. But again, don't be surprised if they refuse. Your credits also won't change with DTA return.

    Comcast card billing is a joke and always has been, but multiple FCC complaints have been filed with little change other than to (mostly) enforce the BS additional outlet fee for extra cards instead of a simple rental charge as every other cableCo does.
     
  6. Oct 19, 2013 #46 of 102
    DeltaOne

    DeltaOne Mount Airy, MD

    269
    0
    Sep 29, 2013
    I wasn't clear -- I wasn't saying that returning the DTA would affect the HD tech fee. I had been thinking that returning the DTA would stop the customer owned equipment credit -- but poster's here say that credit will continue -- and finding the "or" in the Comcast blurb also makes me think the credit will continue.

    I hear ya on Comcast billing. I'll have to give them a bit of credit though -- other than the incomprehensible section on partial charges and credits (due to returning their equipment and getting two cable cards) the main section on charges was correct and easy to read. Even though the HD tech fee is maddening. ;-)
     
  7. Oct 19, 2013 #47 of 102
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    I remember when I had comcast in PA and picked up cablecards, I just told them I didn't want HD service and that I didn't care (played apathetic) and when I would plug in the cablecards and they'd activate my programming, I always just got the HD equivalents of the channels I was paying for, and even some that I wasn't! It didn't appear to me that they even had a way of turning off the HD channel equivalents even if they wanted to. It sounds like a bogus charge to take more money from you, if you ask me!
     
  8. Oct 19, 2013 #48 of 102
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
  9. Oct 20, 2013 #49 of 102
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    That is correct for most card-only Comcast customers, and is the reason why folks should vigorously pursue removal of the BS tech fee if they don't have their boxes. I have seen a few folks in some areas (I think Chicago is one) post that HD channels would not work with cards without the fee however.
     
  10. Oct 21, 2013 #50 of 102
    KevinG

    KevinG Member

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    Sep 3, 2003
    Mt. Laurel, NJ.
    Yes, but that doesn't really say anything about the additional outlet fee ($9.95).

    What I want to know is should my series 3 tivo account for 2 additional outlet fees? In my case, I'm not being charges at all (they are not itemized) for my 4 cable cards (in 2 series 3s). But I am being charged for 4 additional outlets. Should I be able to get that down to two additional outlets (one per series 3), which an extra $1.50 for each one as a "second card in same device?"
     
  11. Oct 21, 2013 #51 of 102
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    That's how it's supposed to work. If each CableCard is treated as a separate outlet no matter what, then there is no need for this "second card in same device" fee.
     
  12. Oct 21, 2013 #52 of 102
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Ugh. Don't do what I did. Due to this thread I audited my bill and discovered that Comcast was charging me $1.50 for a second cable card I returned months ago. 5 minutes on chat with Comcast to remove that charge. 8 hours and counting trying to fix them messing up my cablecard. Finally it's mostly working again but I lost On Demand. Comcast sucks.
     
  13. Oct 22, 2013 #53 of 102
    DeltaOne

    DeltaOne Mount Airy, MD

    269
    0
    Sep 29, 2013
    I think a similar thing happened to me. Had received two CableCards to activate a 2nd Roamio Plus (because I was worried one or both of the CableCards would be defective). Sure enough, the first CableCard I inserted did not work. Second one worked.

    So I returned the defective card. A few hours later one of our two TiVo's stopped working and I had to call and have its card re-activated. Was it a coincidence? Probably not...

    It didn't take 8 hours though -- maybe you called the regular Comcast number and not the CableCard number?
     
  14. Oct 22, 2013 #54 of 102
    KevinG

    KevinG Member

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    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Agreed. So what do I say to comcast to get them to change this?

    I think, on average, I spend 2 hours per month on the phone with comcast. Seriously.
     
  15. Oct 22, 2013 #55 of 102
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    I talked to both regular tech support and the cable-card special line. The cable-card folks re-verified all the device serial numbers and said they re-sent the pairing signal, which seemed to clean up the signal error (V53 error) I was seeing on some channels, but it did not clear up the On Demand being broken.

    I called them back and asked them if the TiVo Premiere option was still selected on my account and they confirmed yes it is.

    Their latest suggestion is if it is still not working for me to have a truck rolled or go to a Comcast location and swap the m-card out. The m-card that was working completely fine before they screwed with it.
     
  16. Oct 22, 2013 #56 of 102
    kbmb

    kbmb Active Member

    1,286
    13
    Jun 22, 2004
    NH
    Oh yeah a truck roll....that'll help. :D Instead of having a clueless person on the phone, now you'll have one in your living room, costing you $30 bucks for the visit. Maybe you can have him over for dinner and make a night of it!

    -Kevin
     
  17. Oct 22, 2013 #57 of 102
    prisk

    prisk New Member

    63
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    Nov 19, 2006
    In my area (Chicago) the first device is free (you get a box or CC free). Then they charge for each additional device. Where they got confused is that my first device was a TiVo S3, which has 2 cards. The first was free, the second $1.15. What they did instead was give the first box for free, then charge $9.95 for both CC's in the Tivo S3. It was a net of about $8, but on principle it sucked. They rearranged the fee structure to maximize profit. When I called them on this they said, basically, that the 1st Cc free, 2nd at a discount, doesn't apply if you have other devices. Kind of like saying, "Buy a big mac, second free. Unless you get fries, then the fries are free and the Big Mac is full price." They made it up as they went along. Or it was an internal policy, but conflicted with their printed policy on their web site. Here is the link: http://customer.comcast.com/help-and...ut-cablecards/ and the actual text:

    How much will I be charged to use a CableCARD?
    The first CableCARD in a retail device (e.g., TiVo devices or CableCARD-equipped televisions) is provided at no additional charge to Comcast customers. If a second CableCARD is needed for the same device (e.g., TiVo Series 3 boxes), there is a nominal fee for the additional card. Check your local market pricing for this information. Again, this only applies to a second CableCARD in the same device.

    Interestingly, they charged an HD Technology fee ($16.95) only if you had an HD box. I had 2 SD boxes and 2 HD TiVos with cablecards, but they didn't charge a HD fee, since the CC's aren't by definition "HD equipment." Once I go to a Roamio plus 3 Mini's the "Additional Outlet Fees" all disappear, since all they will see is a single TiVo with one CC. A single outlet, as far as they are concerned, and the first one is free.
     
  18. Oct 22, 2013 #58 of 102
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Well I just checked it this AM and magically it is now working again. Probably something on their end took a really long time to propagate down to the card.

    God what a head-ache. Thankfully I didn't have to replace the card or deal with a technician who bitches incessantly about customers with TiVo boxes, since that's usually how my truck rolls go.
     
  19. Oct 22, 2013 #59 of 102
    kbmb

    kbmb Active Member

    1,286
    13
    Jun 22, 2004
    NH
    8 years ago when they required a truck roll to get a Cablecard, my installer took one look at my TivoHD and said "here, you put it in"!

    Needless to say I was glad to, and made sure to call afterwards to get the service fee removed from my account.

    -Kevin
     
  20. Oct 22, 2013 #60 of 102
    rhettf

    rhettf R3T1CAL

    176
    0
    Apr 5, 2012
    Oakland, CA
    In the Bay area its actually quite reasonable:

    No HD Fee
    First cable Card Free
    Additional cards 1.50 a month
    Customer owned Equipment -$2.50 credit

    My Bill:

    Tenant Premier Package 73.00
    Standard Cable 70.49
    COE Adjustment -2.50
    TV: 140.99
    Taxes: 22.51

    Total: 163.50

    Its still ridiculous but when I used a motorola box I was paying 190 a month.
     

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