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Comcast M-Card Fee now more than an HD box!!!!

Discussion in 'TiVo Roamio DVRs' started by drugrep, Oct 16, 2013.

  1. Oct 17, 2013 #21 of 102

    CrispyCritter Purple Ribbon Wearer

    Feb 28, 2001
    Yes, I'm less than 20 miles away from you, but I've had cable cards for 7 years and have 5 of them now, and have never been charged anything for them.
  2. Oct 17, 2013 #22 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    The current Comcast bills are actually pretty easy to read. At least the one we get in this region is.
  3. Oct 17, 2013 #23 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    Before returning my Comcast set top boxes I logged in to their web site and found a place where it lists the equipment you have. There were two or three items there I didn't have -- so I was expecting big problems. I suspect they were old model DVRs we had returned for new models.

    The list must have been out of date. The last thing I had the customer service rep do was verify that my account didn't list any set top boxes or remotes. And that the only Comcast equipment I had was two CableCards. So I'm hopeful my next bill will be correct.
  4. Oct 17, 2013 #24 of 102

    brianric Active Member

    Aug 29, 2002
    Pennsville, NJ
    Here is my setup from Comcast Philly.

    Limited Basic Only
    09/23 10/22 $1.00
    Digital Converter
    ($0.60 Less $0.10 BPU credit until 12/31/13)
    2@ $0.50 each
    09/23 10/22 $0.00
    2@ $0.00 each
    Customer-Owned Equipment
    09/23 10/22 -$5.00
    2@ -$2.50 each

    I have a Premiere XL and a Roamio Pro.
  5. Oct 17, 2013 #25 of 102

    isilv New Member

    Sep 27, 2013
    I'm also in Chicago suburbs and here is how Comcast charges me:
    XFINITY Bundled Services
    Preferred Xf Double Play$137.85
    Service Discount($57.86)
    Additional XFINITY TV Services
    Additional XFINITY Internet Services
    Service Discount($10.00)
    Other Charges & Credits
    Customer Owned Equipment - Adjustment($2.50)
    Taxes, Surcharges & Fees
    Franchise Fee$1.57
    FCC Fee $0.08
    Total $79.14 :D

    I have the preferred package with blast(50Mbps) internet, with my own equipment.
  6. Oct 17, 2013 #26 of 102

    HazelW Member

    Dec 6, 2007
    No. Va
    Generally, Comcast charges you about $9.95 for each outlet after the first one. They will give you a set top box OR a cable card for no charge to use on that outlet. If it is a cable card, you get a $2.50 rebate for using your own set top box. If the TiVo takes two cable cards, they charge about $1.15 for the second card.

    So if you are getting the cable card for free and no charge for the outlet, consider yourself lucky and hope they don't audit your account.
  7. Oct 17, 2013 #27 of 102

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    The answer to all this is just get one main server TiVo and then a bunch of minis, using only one cablecard. :D
  8. Oct 17, 2013 #28 of 102

    swerver Member

    May 18, 2012
    I had the same problem. Those boxes were given out free, then years later they start charging for them. It sounds made up and laughable that a company would actually do that, but here we are. I had only used them for a short while and that was years ago. I had them send me a box to ship them back in. I'm glad I could find them, otherwise they wanted $40 each to take the monthly $2 each off my bill. Then, after sending them back, and waiting several weeks, they were STILL ON MY BILL! It sounds ridiculous, but I actually had to call back and instruct them to stop charging me for equipment that was never supposed to have a charge in the first place, and that I didn't even have anymore!
  9. Oct 18, 2013 #29 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    My Comcast bill arrived. Seems to be correct, but I have two questions.

    There's a whole page of "partial month" charges because I returned 2 DVRs and 2 DTAs. And picked up two CableCards. I guess this part is correct...it's pretty hard to follow.

    Aside from the normal charges for channel packages and Internet, I see:

    customer owned equipment, 2 @ 2.50 each; -$5.00 (this is a credit)
    additional outlet service $9.95
    HD technology fee $9.95
    digital adapter service $1.99
    CableCard 1st card in device $0.00

    I've read about the credit for customer owned equipment but don't understand why they do that.

    1) Is the additional outlet service charge because they know I have two TiVo's?

    2) And what is the digital adapter service charge for?
  10. Oct 18, 2013 #30 of 102

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Looks correct except for the bogus HD tech fee, which some areas get hit for cards and some don't (we don't have it for cards only in the ATL). I would ask them to take it off since you don't have any of their HD boxes, but don't be surprised if they refuse. The A/O fee is for your second card and you're getting credits for both of them so it looks correct.

    The digital adapter service is for a DTA you still have left on the account - if you don't have one left, call them and tell them to take it off.

    I have 2 cards and returned the last DTA earlier this year, so my bill shows $5 in credits and a $9.95 A/O fee for second card, but no HD tech fee.
  11. Oct 18, 2013 #31 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    Yeah, the "HD technology fee" is frustrating.

    As for the DTA charge -- I now remember I did keep one of their small DTA boxes as a backup. I'll have to decide if it's worth $1.99 month -- if not I'll just return it.

    Thanks for the info.
  12. Oct 18, 2013 #32 of 102

    jrtroo Chill- its just TV

    Feb 4, 2008
    Why would you need a DTA as a backup? Backup for what?
  13. Oct 18, 2013 #33 of 102

    KevinG Member

    Sep 3, 2003
    Mt. Laurel, NJ.
    Is there some secret phrase that you have to tell comcast to get them to treat a series 3 tivo as a SINGLE additional outlet that requires 2 cable cards?

    I've got two series 3 tivos, so I'm paying $40 in additional outlet fees (though that includes the cable cards). I'm also credited back $2.50 for each card. So it ends up being $30 (or $15 per series 3 tivo).
  14. Oct 18, 2013 #34 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    I guess I was thinking that if my Roamio or one of my two Minis failed I could use the DTA until I replaced the failed unit. I'm a new TiVo owner -- maybe I'll feel differently once I have more experience and feel the hardware is long-term trustworthy.

    I guess I should see how many channels I get by just connecting the coax cable right to my TV -- even if it's just the basic channels that would be good enough.

    It seems to me, as an IT guy, that TiVo is much like Apple -- they make products that people want to buy -- and will pay a premium for. Comcast is much like Microsoft...products you use because you have to -- your boss puts a Windows box on your desktop.
  15. Oct 18, 2013 #35 of 102

    jrtroo Chill- its just TV

    Feb 4, 2008
    You will probably get zero channels at the tv without a box. Comcast normally provided the DTA for 24-36 months free after going 100% digital, then started to charge.

    Tivos are reliable and rarely have issues (now that hard drives are easily replaced, things are better than ever), so I'm not sure why you would look to pay a $2/month insurance policy. If you were to ever need one, then just get pick it up then and save a few bucks. But, that is clearly your prerogative.
  16. Oct 18, 2013 #36 of 102
    L David Matheny

    L David Matheny Active Member

    Jan 29, 2011
    SE Ohio
    Cable companies have a creative way of looking at charges. The HD technology fee is their way of charging you extra for delivering whole TV channels. It would be like when you order a pizza and complain that there are a couple of slices missing, the pizza delivery guy could say, "Sorry, but you didn't pay our Complete Pizza fee".
  17. Oct 18, 2013 #37 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    I suspected all the channels were encrypted.

    Yeah, you're right. I'm sure I'll return the DTA.
  18. Oct 18, 2013 #38 of 102
    Big Boy Laroux

    Big Boy Laroux New Member

    Oct 10, 2006
    Yep, I recently went through the HD Technology Fee discussion with comcast. Their response was that even though I don't use one of their boxes, I still receive their HD channels via CableCard, so have to pay the HD Technology fee.

    Stupid charge.
  19. Oct 18, 2013 #39 of 102

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    I was wondering about the credit for customer owned equipment and found this on Comcast's web site:

    Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo or CableCARD-equipped television) or customers that own a qualifying converter (See Customer Owned Equipment Policy) if the customer subscribes to a Comcast video service that includes equipment as a part of the service. Customers who qualify will receive a monthly credit of $2.50 for each qualifying activated CableCard device or converter.

    I'm curious about the "includes equipment" phrase. Right now I still have one DTA and am being charged $1.99/month. All my other equipment is TiVo. If I return the DTA, to save $1.99/month, will I lose my $5.00/month credit (for two CableCards) since I don't have any Comcast equipment?
  20. Oct 18, 2013 #40 of 102

    jrtroo Chill- its just TV

    Feb 4, 2008
    No, the cablecard is a credit due to the outlet charge covering that fee. It will continue.

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