1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Comcast Cuts Cable Cards?

Discussion in 'TiVo Roamio DVRs' started by wecnews, Jan 18, 2014.

  1. c3

    c3 TiVoholic

    Sep 8, 2000
    They are allowed. Started about 3 months ago in my area, and earlier in other areas.
  2. tarheelblue32

    tarheelblue32 Active Member

    Jan 12, 2014
    Raleigh, NC
    Just one more example of how the FCC has failed to protect the public.
  3. lpwcomp

    lpwcomp Well-Known Member

    May 6, 2002
    Yes, they received a waiver by claiming that it was the only way to prevent theft of service. The fact that you will now need a piece of their equipment (DTA, full box or CableCARD) at every TV to get anything is an unfortunate side effect. :rolleyes:
  4. wecnews

    wecnews New Member

    Oct 19, 2009
    Apparently my market is OUT OF CABLE CARDS. lol

    Went to comcast and tried to get a new one, they said they don't have any at all. Call 1800-xfinity.

    do that, and they tell you they don't support cable cards in my market.

    crazy huh?

    I said well I returned 5 last week, can i have those back?

    No. they say.

    I think you're right, I'm going to ask tivo to give me a new roamio.

    They've been much more helpful than comcast. perhaps I just got a bad box, and since I'm getting no where with comcast, I think this is my best bet.

  5. wecnews

    wecnews New Member

    Oct 19, 2009
    one more…

    since you guys think the firmware isn't the issue what about this attenuator business.

    tivo said a need a 6db attenuator.

    comcast tech said he didn't know what that was…..
  6. Tom Pich

    Tom Pich Member

    Jan 29, 2013
    The firmware issues some are referring to causes some to not be able to use all six tuners in their Roamios. Which seem to be primarily on Cisco systems. This may be a problem for you later on, but right now this is not your issue.

    Pairing only affects copy protected channels. Comcast only copy protects premium channels (Encore, HBO, Showtime ect.). This is how we know pairing isn't the immediate issue, because you're missing many more channels.

    The attenuator suggested is actually a -6db attenuator. Some Roamio owners have had problems with a signal that is too hot. If this is your issue the attenuator may fix your problem. I would be wary of any tech that didn't know what an attenuator is. Comcast techs are really hit and miss. Some of these guys really know their stuff and others not so much. Sorry you got a bad one.

    I'm no expert but, in my opinion you have one of a few possible issues.

    1.A too hot signal which an attenuator may fix
    2.CableCard not activated properly
    3.Defective CableCard
    4.Defective TiVo Roamio

    If the CableCard you're using now was pulled from one of your previous working TiVos, then it in all likelihood is activated properly.
  7. SullyND

    SullyND L:45-21 TCF Club

    Dec 30, 2004
    Chicago Burbs
    You might try reaching out to @comcastcares on twitter.
  8. JohnnyO

    JohnnyO Crimper

    Nov 3, 2002

    I agree. I've had luck with this route, as have two of my friends. It'll get you to a person who actually has some skills and authority to cut through red-tape.

    You can also reach the same team via email: comcastcares_support@comcast.com

  9. rainwater

    rainwater Active Member

    Sep 21, 2004
    Did you only have internet before? Are you sure there is not a trap on your line? That could also explain the problems. They would need to come out and remove it.
  10. laria

    laria Librocubicularist

    Sep 7, 2000
    Seacoast, NH
    Yup, that's how it works in the Boston/New England market as well. I picked up my cablecard from the office the day after Christmas and still haven't gotten around to pairing it because the only thing we can't get is our HBO and our Xfinity On Demand.

    I don't actually watch anything current on HBO (still working my way through back seasons of things on HBOGO) and haven't needed On Demand since now we have 6 tuners and no conflicts.
  11. Jed1

    Jed1 Well-Known Member

    Jun 18, 2013
    Frackville, PA.
    If you only have internet with Comcast then you will be able to only receive the Broadcast Basic channels. They have placed a trap on your drop to filter out any other channels. If the channels you receive are mapped to their virtual channel numbers then the CableCard is working properly.
    You can check this in the diagnostics menu which is located in the settings menu in TiVo Central.

    You will have to subscribe to a higher channel package if this is the case.
  12. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    I second this theory.
  13. Davelnlr_

    Davelnlr_ Member

    Jan 12, 2011
    Easiest solution would be to get a cable box from Comcast for a day or two, and see if IT works. That will rule out the cable, trap, bad line, etc.
    FWIW, I had a similar issue on my second Tivo cablecard. Turned out it was paired correctly, the signal was good, but apparently billing assigns your package info to each individual card after the fact. That cablecard showed I was only subscribing to limited basic, even though the other two cablecards in other rooms were assigned my correct package. You might verify with billing what programming package they have assigned to that cablecard giving you issues. Its a totally different department than the pairing/activation group.
  14. tarheelblue32

    tarheelblue32 Active Member

    Jan 12, 2014
    Raleigh, NC
    Good idea. I second this.
  15. bmgoodman

    bmgoodman Member

    Dec 20, 2000
    Or look at your cable bill for the phone number of your local "franchise authority" and call them to report your complaint. In theory, they should carry some weight with Comcast.
  16. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    This is not right. Pairing effects all encrypted channels. Encryption and copy protection are two different things. If the CableCARD is not paired then you will not be able to tune any encrypted channels regardless of their copy protection status. Copy protection is used on the premium channels to prevent copying of the shows after they are recorded. This is what blocks TiVoToGo, out of home streaming and transferring a show between TiVos.
  17. wecnews

    wecnews New Member

    Oct 19, 2009
    I'm trying the comcast cares/executive customer relations today.

    I don't know what else to do.

    To answer some of your questions….

    When I said "Can you tell I only have internet?" I meant right now because of my broken cable.

    I subscribe to a full array of channels, and got them all for 2 years with no issues pre-roamio. I'm just not getting them now.

    So no there's no trap.

    Also, the cable card that is in my roamio came out of a Tivo HD which worked fine. Other tivo hd's in my house work fine.

    problem lies with the roamio.

    Tivo says I need the attenuator and the right firmware before they send a replacement.

    Comcast won't do either.
  18. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    Throw a 4 way splitter on the line before it goes into your TiVo. That will act as a 7db attenuator.

    However the pairing signal is sent using an OOB signal. If you look at the DVR diagnostics screen in account &system information screen you'll be able to see if the TiVo has an OOB lock. If it doesn't then that would explain why the card isn't pairing and points to a problem with the line coming into your house.
  19. lpwcomp

    lpwcomp Well-Known Member

    May 6, 2002
    You're wrong. I'm running my Roamio right now with an un-paired CableCARD. I do not subscribe to any premiums and have no problems. This is on Comcast and they are encrypting all of the channels, even the locals.
  20. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    The firmware will only effect your Roamio's ability to use all 6 tuners. It will not prevent basic pairing. It's BS that they say you "need" the firmware to prove that it's bad TiVo.

    If they wont fix it then tell them you want to return it under the 30 day guarantee and then just buy one from Amazon instead.

    I personally don't think the TiVo is the issue, but the only way to rule it out completely is to exchange.

    One thing to consider.... The firmware on your card could cause a problem with you using all 6 tuners on the Roamio even if you get past the pairing issue. If Comcast refuses to upgrade it then you may be stuck using your 6 tuner Roamio as a 4 tuner box. Is upgrading from a 4 tuner Premiere to a 4 tuner Roamio really worth it?

Share This Page