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Comcast Corporate Contact for resolving Cable Card Issue

Discussion in 'TiVo Coffee House - TiVo Discussion' started by RTstratSpring, Dec 7, 2009.

  1. RTstratSpring

    RTstratSpring Member

    Feb 11, 2004
    Recently I have experienced major issues with a TivoHD that had been operating without problems for the last two years. Over the last two weeks the box has started to loose channels. First the music channels disappeared and after a visit by Comcast and installation of a new card I am now missing all premium channels. Ran through diagnostics with Tivo's cable card help desk and the box appears to be functioning properly. The cards have been hit multiple times with no success.

    Calling the 800 number has been frustrating at best and I'd like to escalate my issues to the corporate offices. I'm in the Northeast (DC/MD/VA) area. Can anyone suggest contacts at Comcast who are cable card savvy.

    Thanks in advance.
  2. Turtleboy

    Turtleboy Well-Known Member TCF Club

    Mar 24, 2001
    Ft. Lauderdale
  3. RTstratSpring

    RTstratSpring Member

    Feb 11, 2004
    Hi Turtleboy,

    Thanks so much!!!!!!

    I just posted a tweet out to "we_can_help@cable.comcast.com" along with an email detailing my experience with the local Comcast franchise thus far. 1 800 COMCAST along with the local tech(s) have not been helpful.

    On the bright side Tivo's Cable Card hot-line have been great.

  4. teenie1

    teenie1 New Member

    Oct 17, 2009
    What's the Tivo CableCard hotline? I need help because the M-card in one of my HD Tivos is not configured correctly. I'm not getting all my channels (the M-card in my other HD Tivo is fine...with troubleshooting found that it's definitely a problem with the CC).


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