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Comcast Cablecard Woes

Discussion in 'TiVo Roamio DVRs' started by Bighouse, Jan 31, 2014.

  1. Bighouse

    Bighouse 200 Club Member

    1,773
    8
    Sep 3, 2004
    Guerneville, CA
    I had to call TiVo three times today...and spoke with Comcast on 4 different calls. Comcast kept insisting that my cablecard was paired...yet my Roamio disagreed. Finally, on the last call the Comcast technician "manually paired" it...and instantly I had a cable guide. HOWEVER...the premium channels are not coming through...they show up on the guide, but don't play.

    So, they're sending out a repair guy this afternoon to look into it.

    This process really sould be simpler.
     
  2. PHLJJS

    PHLJJS New Member

    5
    0
    Aug 10, 2010
    Philadelphia...
    Try 877-761-5015. I had success with that number after a similar experience today.
     
  3. Bighouse

    Bighouse 200 Club Member

    1,773
    8
    Sep 3, 2004
    Guerneville, CA
    Thanks. The number I called more often was a direct line to the cablecard division given to me by a TiVo person. They commented that the 800 number on the "cable installation" screen is not as useful usually.
     

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