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Comcast Cable Card

Discussion in 'TiVo Roamio DVRs' started by Frank_H, Aug 24, 2013.

  1. javabird

    javabird Active Member

    Oct 12, 2006
    I got a new CC for my Roamio, with Comcast, and it worked after calling the right phone number to get it paired. But VOD is NOT working! I guess i need to make another phone call.
  2. tarheelblue32

    tarheelblue32 Active Member

    Jan 12, 2014
    Raleigh, NC
    VOD does not work through a CableCard. It's available in some (but not all) Comcast markets through an app.
  3. javabird

    javabird Active Member

    Oct 12, 2006
    But it's supposed to work through the XFINITY App, right? It's not working for me, when I try to play Streampix it freezes.
  4. CraigK

    CraigK (unspecified)

    Jun 9, 2006
    North of...
    There is a thread about Comcast VOD freezing HERE.

    I posted near the end of the thread (post #96). I had to call Comcast back after the card was paired at the tech support number (800-934-6489) rather than the cablecard number for help.

    Basically I had to ask the tech if the "premier billing code" was on my account. When he put it on my account then VOD started working correctly. He may assume you have a Series 4 TiVo (Premier), but I told him I had a Series 5 which was newer.

    I'm in Lake Forest Park.
  5. javabird

    javabird Active Member

    Oct 12, 2006
    Thank you for the information. I will call when I get home from work tonight.
  6. humbb

    humbb Member

    Jan 27, 2014
    Northern CA
    Before you call I would suggest checking your equipment list on comcast.com. After signing in and selecting "My Services" on the horizontal menu on top, this is what I get (I have a Roamio Pro with Motorola CC and VOD is working fine for me right now and I have only one TV set up with Comcast):

    In the equipment box on the right it lists my Voice/Data modem and some remote control info below. At the bottom is a "View More" button .. when I click on this it displays my "Cable Box" info which is actually my CC info since I don't have a box anymore:
    Make & Model: MOTOROLA TIVOPMHST (plus s/n and mac info)

    I think the TIVOPMHST may be the elusive "premier billing code" that is set even though I have it installed on a Roamio.

    If you don't have that code, that could be the starting point with the CSR. If you do have the code, there may be more serious problems.

    Hope this helps!

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