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Discussion in 'TiVo Roamio DVRs' started by gmcc, Mar 6, 2014.
That is cable customer service in general...
Yes, but just think with the combined power of Comcast and Time Warner, they should have the ability to drive customer service to whole new lows .
OK, that wasn't quite the final outcome because just as I feared and just to add insult to injury so to speak, I see where they have added a $40 "in - Home Service Visit" after I was told by the CS rep on the phone would be no cost to me because of all the hassle I had already had to wade through to get this thing working. There are also 2 entries of $2.99 each for "Change of Service" which is for what? I did not 'change' anything other than getting the cable card to work that I spent too much of the previous week trying to get done on the phone!
Comcast sucks beyond belief. I have never ever dealt with such poor customer service and inept people. Hanging up on customers is normal tactic. This is actually what drove me to Tivo.
When I called to tell them why I was sending back all of their equipment and going to Tivo, the rep kept saying, "so you are downgrading because of technical issues". I kept repeating, "No, it was the customer service". He just kept saying, "Ok, technical issues" We went back and forth like that.
Now they are saying they wont cut back my monthly charges until they have the equipment in hand, AND I have to call back and get my services reduced on my own. I HATE this company.
Be sure to keep the receipt they'll give you (showing that you've returned hardware) in case there's a billing issue down the road.
When I bought my TiVo equipment I had planned on keeping the Comcast hardware for a month -- to be sure I liked TiVo. Shoot -- after three days I decided to return the Comcast stuff.
Visited my local office bright and early on a Saturday morning. Lucked out and got a rep that 1) seemed to know what she was doing and 2) cared about getting it right. Took much longer than it should have...but she took the time to get everything right. No billing issues after the fact.
LOL Thats what I was thinking too. I'd keep it for a month. It took me about one hour and I was piling up their junk because I knew I was free!