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Comcast and the 9.25 Additional outlet fee

Discussion in 'TiVo Coffee House - TiVo Discussion' started by tabathadolley, Apr 3, 2012.

  1. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    Wow! I guess I can't complain about the $4 fee per cable card on FiOS. I can have as many outlets as I want. We just need to pay for the cable card.
     
  2. slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Yep, Verizon is doing it right. The problem with Comcast is that they're not complying with the new FCC rules, and the FCC doesn't care if people don't complain in numbers.
     
  3. aindik

    aindik Well-Known Member

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    Philadelphia...
    Is there an FCC rule that prohibits an A/O fee for customer-owned equipment? I just thought the rule was there had to be a separate charge for equipment versus programming, so that the equipment charge could not be charged to customers who bring their own equipment.

    Comcast has done that. The equipment charge is $2.50 a month. They also charge $6.75 for programming to a second TV. Does that violate a rule? (I'm seriously asking, not rhetorically).

    The $2.50 A/O discount was recent, so I assumed it was implemented because of the FCC rules.
     
  4. slowbiscuit

    slowbiscuit FUBAR

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    Sep 19, 2006
    In the ATL
    The violation is not about the bogus A/O fee, it's about the lack of a standard, universally applied rental fee per card, and that they don't break out the STB vs. card charges correctly on the rate sheets.
     
  5. tabathadolley

    tabathadolley New Member

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    Mar 17, 2012
    The charges were added back onto my bill for this month, after my BBB complaint was closed. Amanda from our local office, who removed the charges, now won't return my calls. We are moving in October and looking at places that have options other than Comcast.
     
  6. mikengrove

    mikengrove New Member

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    Jun 18, 2008
    Every month my Comcast bill arrives it gets higher.. Last month they added a new HD technology charge of $9.95. This month they have added additional outlet charges $9.95 per outlet( they say I have 3, not true)
    I have 2 cables cards which I've always been charged $1.50 per card.
    Also there is a technician call out fee $30.00. I called Comcast as cable cards were not working, now they charge you to come out..did not fix problem and late not in 2hr window as seen on TV. Told I would get $20.00 credit for being
    Late. Had to call them back 3 times and still problems with missing channels, picture quality, always late and always told I would receive $20.00 credit.

    I called today to go over the new HIGH bill and explain charges, I was given run around, disconnects from billing agent, not calling right office, will transfer you.
    I called the local Miami 305-266-2278 (Comcast). How do I resolve this..any advice?
     
  7. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    I have sent the following e-mail to the FCC:

     
  8. jadziedzic

    jadziedzic Member

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    Apr 20, 2009
    You do realize that the portions of the act that use as basis for your argument refer to the PHYSICAL WIRING, right? As in the cable operator is allowed to charge you to run wiring for additional outlets and charge you to maintain that wiring, and even charge you for the materials used if and when you cancel your service.
     
  9. morac

    morac Cat God

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    Mar 14, 2003
    NJ
    Cable companies do not own the wiring inside your home. That's why Comcast will charge you to fix wiring problems unless you subscribe to their cable guard monthly fee.

    Yes you can pay Comcast to run wires in your house to add outlets, but you can hire someone else to do it or do it yourself. Comcast can't charge you if you add wiring in your own house.
     
  10. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    You do realize that:

    ...they have a separate, optional fee for "inside wiring maintenance"?

    ...all the splits in my current residence are internal?

    ..even though they call it an "outlet fee", they are not actually charging for the outlet but for enabling a device connected to the cable?

    ...they will add this fee even if you just install a splitter after it leaves the wall and add additional devices to the same physical outlet, as long as they know about it, either because it is their equipment or you installed a "free" CableCARD?

    ...they are only allowed to recover actual costs?

    ...installation costs can only be spread out over a few months and cannot be a permanent charge?

    Either you don't understand any of the that, or you think that while a cable company is only allowed to recover actual costs associated with the installation and maintenance of an outlet, they can charge whatever they want to use it. Just like with a CableCARD for other than the primary "outlet". No monthly rental fee but an ADO fee - customer owned equipment credit.
     
  11. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    No, they cannot. You must be allowed to purchase it if you wish (assuming you don't already own it). Your option, not theirs.
     
  12. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Does anyone object to my semi-hijack of this thread to discuss the general legality of the ADO fee?
     

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