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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 22, 2006 #141 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Excuse me sir or sirette, this is a Charter series 3 and problems thread, Not a charter series 3 and success thread. Go away.
     
  2. Sep 22, 2006 #142 of 1052
    etsolow

    etsolow Don't Try

    1,554
    0
    Feb 8, 2001
    Wisconsin
    Here, I think you dropped this: ";)"


    :D
     
  3. Sep 22, 2006 #143 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    LOL, at least he had no problems with the installation! :)
     
  4. Sep 22, 2006 #144 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Very well done, Your right I did,,,,, was just funnin, was waiting to see if it could have been read by him as funny, without the obvious smiley. Right on though.
    A little break form the real action at hand.

    Oh please oh please where’s my ‘good’ cable cards? ,,,, oh where oh where could they be?
     
  5. Sep 22, 2006 #145 of 1052
    Sepia

    Sepia TiVo Special Member

    130
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    Jan 5, 2002
    Los Angeles
    Glendale, CA here.

    Installer just left. The only problem we had was that after installing the first (and later the second) card, and select TEST CHANNELS, only 1 or 2 channels were appearing.

    The guy said that this is because both cards need to be in there at first, and I patiently explained that both cards are only required to get dual tuner functionality.

    Anyways, it turns out that it was no big deal. After completing guided setup, *all* channels work HBO-HD, Discovery-HD et all.

    TiVo, I was really miffed with you, but now that it's all up and running I'm happy again, and can forget being part of the 200 who got severly screwed at shipping :p Come here you big furry TV!
     
  6. Sep 22, 2006 #146 of 1052
    tux

    tux New Member

    2
    0
    Sep 29, 2002

    I also live in Madison, WI. Got my Series3 today and called Charter about the CableCARDs (before I had read this thread). They told me Charter provides CableCARDs only for digital TVs and not for the TiVo. I asked, "do they not work in the TiVo?" Answer: "<pause> We only provide CableCARDs for digital TVs". Thank you very much.

    Now I sent a message to the Charter support team on their homepage.

    I found an interesting link on TiVo vs. Charter (unfortunately the forum doesn't let me post it). Search with Google for TiVo Charter CableCARD. It's the first hit.
     
  7. Sep 22, 2006 #147 of 1052
    etsolow

    etsolow Don't Try

    1,554
    0
    Feb 8, 2001
    Wisconsin
    Huh. I simply called Charter and said "I need to schedule an install for two CableCARDs." Once the tech is out here, is he REALLY gonna refuse to install the cards and see if they work? Doubtful... but I guess I'll find out tomorrow!

    ETA: here's that link for you http://iww.pvrwire.com/2006/09/20/tivo-fights-for-the-cablecard/
     
  8. Sep 22, 2006 #148 of 1052
    waharris007

    waharris007 New Member

    29
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    Sep 4, 2006
    Spring...
     
  9. Sep 22, 2006 #149 of 1052
    rmracing

    rmracing New Member

    16
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    Mar 3, 2002

    This thread is about the the Tivo Series 3 and Charter. I tried to ignore it the first 20 times, but I have to say something at this point. I don't think anybody gives a rats a$$ about your Scientific Atlanta DVR, but if you insist on contiunually talking about it, go to a forum for that DVR (wherever it might be). It's getting difficult to wade through your pointless posts.
     
  10. Sep 22, 2006 #150 of 1052
    TK421

    TK421 New Member

    157
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    Feb 25, 2002
    Madison, WI
    Oh man, that isn't what I wanted to hear...oh well, I'm probably not ordering for a couple more weeks- hopefully you'll get the techs all trained up and mine will go smoothly!
     
  11. Sep 22, 2006 #151 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    All I basically told the people at Charter was that I needed cable cards (2 of them to be exact). If they asked if it was for a TV, I just tell them Yes. Since none of them know about the S3 and it being certified by Cable Labs, their response is always going to be, "Oh, we don't do that." However, little do they know that putting in a cable card in a TV is the same as putting it into the S3, at least that is how I see it. ;)

    Don't be discouraged and get another person on the line to schedule for a TV install. The tech guy who comes isn't going to really care. However, make sure he sees the install sheet that Tivo provides. Good luck!!! :)
     
  12. Sep 23, 2006 #152 of 1052
    MadScience

    MadScience I heart TiVo

    14
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    Dec 31, 2003
    Burbank, CA
    Burbank ... final update (I hope)

    Just wanted to let those still waiting for their install experience to know: I had some weirdness with my channels during the first day of the install. The Tech left my place around 2 or 3 (I was too excited about the HD channels to check the time closely). For the rest of that day ... until the next morning anyway ... the channels I'm paying for would appear and disappear. Not sure why except that this was the first activation of cable service at my place, well, aside from the high-speed internet service. It was primarily the Basic & Expanded channels that weren't "locking in". The screen would be black with some message about the channel not being available - which, of course, made me think the cards weren't working correctly.

    Honestly, I went to sleep kinda pissed after scheduling a Tech to come take look this coming Monday. But when I woke up this morning everything was working fine. The Optimist in me feels like I'm out of the woods now. (The Pessimist in me isn't going to cancel the appointment until later this weekend.)

    Good luck to all. Once its working its sooooo worth it.
     
  13. Sep 23, 2006 #153 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Good luck to you MadScience. Hopefully things will go well and you can just cancel your Charter tech appointment. :) I'll be waiting for them to come on Wednesday to try to figure something out with my premium channels along with some other channels. :(
     
  14. Sep 23, 2006 #154 of 1052
    hammond9705

    hammond9705 New Member

    7
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    Mar 17, 2005
    I had my cards installed Friday by Charter in Southlake Texas. Went pretty well. The only thing that was a little strange was that once he installed the cards it took about 20 minutes to get the channel information. We were about to restart the whole process when it started working. He had never seen a HD Tivo before, but had problem with trying it.

    Right now everything looks great.

    Bob
     
  15. Sep 23, 2006 #155 of 1052
    IPingUPing

    IPingUPing New Member

    15
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    Sep 28, 2002
    Smyrna, GA
    So my story had a bug of a different kind. No problem getting my appointment set up (I said I wanted to "upgrade" in the phone menu, I probably got a sales rep who just wanted to get their commission and get me off the phone.)

    When the tech did show up 45 minutes late at my house he only had 1 card, luckily when I told him it was for two, he had another in his truck. Only a minor panic attack there.

    The tech did not know the screens and really didn't want to follow the instructions TiVo provided. We popped in both cards (Charter in Smyrna GA gives out Motorola cable cards) and found the pairing screen. It took a few minutes for that data to come up but it did. He called in to the office and gave them the # on the card (make sure he has it before you put the card in, that was bug #1) the host number and data number.

    It worked! Total elapsed time, about 40 minutes. It's obvious these guys do not have a lot of finesse with electronics, so thanks to TiVo for making them installer-proof.

    Now, for the other bug in my install, when they took my HD STB out, they deprovisioned the wrong box. My bedroom STB attached to my series 2 lost service and we had a days worth of all blank programming recorded before we caught it. Something else to check when they are done.
     
  16. Sep 23, 2006 #156 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
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    Sep 19, 2006
    Burbank, CA
    I'm an hour into my appointment window and I'm nervously waiting for the cable guy. I've re-read the installation threads and I think I know enough about it to keep the installer on the right track. I'll let you know how it goes, but until then think happy thoughts.
     
  17. Sep 23, 2006 #157 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    Charter just called to tell me they're not coming today because they "don't have any digital cards today." They'll have them mid-week so I've got a new appointment. I hate to sound too cynical, but how likely is it that this is a runaround?
     
  18. Sep 23, 2006 #158 of 1052
    tux

    tux New Member

    2
    0
    Sep 29, 2002
    Thanks. I called back today and did not mention TiVo at all. Went smoothly this time. My appointment is on Tuesday.

    I also got a reply from Charter's online customer support in which they assured me that Charter does support the S3.

    BTW, on the TiVo homepage is a feedback form for CableCARD experiences with cable companies. I reported my case yesterday. Maybe we all should. It could help TiVo work with Charter to get their people trained.
     
  19. Sep 23, 2006 #159 of 1052
    Hi-Bred

    Hi-Bred Altadena, CA

    29
    0
    Sep 23, 2006
    See my post this from this morning, 9/23, I basically have the same problem as you.

    Hi-Bred
     
  20. Sep 23, 2006 #160 of 1052
    IPingUPing

    IPingUPing New Member

    15
    0
    Sep 28, 2002
    Smyrna, GA
    I'm as cynical as most about Charter, but hearing the demand for cable cards jump up signifigantly by reading these threads, it sounds reasonable.

    In the mean time, here's something you might try to pass the time. Connect your cable tv line and do a channel scan. It will detect all the QAM channels, but most of them will be blacked out. I found two however (111-xx and 112-xx) that had unencrypted On Demand programming. It was fun seeing who in my neighborhood was watching Blues Clues or Skinamax.

    [Edit: fixed typo]
     

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