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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 21, 2006 #121 of 1052
    mikep51

    mikep51 New Member

    2
    0
    Sep 21, 2006

    No relocating for me LOL :)

    However I'm looking forward to the release of the PCI card for CableCard installation in HTPCs.

    BTW.
    Anyone know if the series 3 is going to be CableCard 2.0 compatible?
     
  2. Sep 21, 2006 #122 of 1052
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,485
    174
    Apr 17, 2000
    Nevada
    Not going to happen. CableLabs has given preliminary approval to Windows Vista to support CableCARDs, but ONLY on preconfigured PCs from OEMs which have also be qualified by CableLabs. You'll never be able to just buy a CableCARD PCI adapter at the store and drop it into your PC.

    Nope. It supports multi-stream cards, but not the bi-directional communication portion. Not that it really matters we wont see deployment for CC2.0 for at least a year, probably two.

    Dan
     
  3. Sep 21, 2006 #123 of 1052
    etsolow

    etsolow Don't Try

    1,554
    0
    Feb 8, 2001
    Wisconsin
    You forgot to add "...and that sucks!" What can one expect from a consortium of cable companies, though, I guess.
     
  4. Sep 21, 2006 #124 of 1052
    waharris007

    waharris007 New Member

    29
    0
    Sep 4, 2006
    Spring...
    SUCCESS! Man, I have GOT to stop reading so many negative posts before I get first-hand experience with new tech! I was scared to death that this whole thing would fall flat!

    However, the installers showed up today (early, no less!). They were two subs, not actual Charter employees. They were both extremely nice, but neither had seen the S3 before, nor did they have ANY knowledge of it at all. I told them that the box took 2 CCs because of the dual tuner, and handed them the instruction sheet Tivo provides. We walked through it together, slowly and surely, and they got both cards in and working perfectly, with absolutely no trouble whatsoever, in about 15 minutes. The younger of the two was excited that it was so easy. I told them (when they had finished) that there were horror stories going on with this install all over the country and congratulated them for being so great at what they do :)

    When they left, one guy said, "Well, it doesn't get any easier than that!"

    I'm going back through guided setup now. I just wanted to give you guys the good word. So, if your installers squawk about doing this job, just assure them that Charter cards are working in S3s all over the country now.

    So, that's a big flashing GREEN LIGHT for Spring Hill, TN (just south of Nashville).

    Woo hoo!!
     
  5. Sep 21, 2006 #125 of 1052
    Navarre

    Navarre New Member

    15
    0
    Jan 3, 2005
    What about this thing?

    http://www.anandtech.com/tradeshows/showdoc.aspx?i=2662&p=2

    This is clearly for exactly what's being talked about. THere's even an external laptop type setup. At a bare minimum, the external isn't going to be on pre-built systems only. The PCI, maybe. But i doubt it /hope not

    Back on topic..I'm in Madison, WI as well so very interested in results of the installs. I'm (extremely loosely) planning on picking up a series 3 around tax time. I have the moxi now, but its gone thru many many issues. Every time I have to have someone come out, they tell me that there aren't any more moxis in stock. Thankfully, they've always managed to bring the thing back from the brink.

    On the splitter thing. I've got a 57 inch hitachi in the living room, and a 32 inch SD in each of the two bedrooms. Currently going thru an amplified splitter. Charter never likes that, but it always works fine. Niether of the rooms have outlets, but I got a letter a LONG time ago from the landlord to let charter go ahead and install an outlet (for $75)

    So, I read one post where putting it back on the splitter was ok. Is anyone else doing so?

    i've been meaning to call on both the cablecards and the 5mbps internet service they're touting, but never feel like sitting thru that absurd automated idiocy.
     
  6. Sep 21, 2006 #126 of 1052
    ckoble

    ckoble New Member

    18
    0
    Sep 16, 2006
    Long Beach, Ca
    Spoke with Carla again today in the Charter Western Division Office (CA, OR, WA) and relayed to her the conversation with Van (one of the Tech Leads). She said that she was going to find out what the status was and give me a call back soon. I told her that we have at least one Charter customer (in another area) that has been successful and we would be more than happy to provide this information to them to find out if there are any similarities between the systems at all that can be gleaned. So... still waiting! Still lovin the TiVo. Not ready to send it back yet!
     
  7. Sep 21, 2006 #127 of 1052
    MadScience

    MadScience I heart TiVo

    14
    0
    Dec 31, 2003
    Burbank, CA
    Burbank here ... again. The install went pretty smoothly. The process of activating the cards takes a little time (even after the Installer calls the information in) and my channels did trickle in. But after about 10 - 15 minutes all of the channels I'm supposed to get were coming in just fine.

    Odd side note: I had configured my S3 to use the HD indoor antenna on the day I got it and even selected the "channels I receive" list. While testing the channels during the CableCARD install nothing below 99 would show up. But I repeated guided setup and selected "Cable & Antenna" this time ... now all channels show up together (local Off-The-Air HD has the channel # and a "-" 1, 2, 3, etc).

    This was a different Installer from the guy who came yesterday (see previous post) but both were excited to do their first install on a S3. The entire experience was positive on my end.

    <Sigh Of Relief> ... Just in time for the Grey's Anatomy season premiere tonight!
     
  8. Sep 21, 2006 #128 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    I'm glad to hear that--it gives me hope that my Saturday install goes well. UPS was supposed to deliver my S3 today but I guess they didn't feel like coming to my house, so they just reported that I wasn't home. Looks like I get to drive to San Fernando tonight and pick it up.

    Since we're using the same Charter office, tell me about your cards. Are they the normal $1.50 a month ones or the magical HD ones that cost $4.50 a month that nobody outside of Charter has ever heard of?
     
  9. Sep 21, 2006 #129 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    Music to my ears :up: I have an appt tomorrow morning in the Glendale area...I'll report back how it went.

    PS: Please vote here on your experience with Charter:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=317654
     
  10. Sep 21, 2006 #130 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Wow, the tech just left for the third time and still no good.
    When the tech called in and while was talking to his sup. I heard the sup ask, is he a plumber. I know the guy personally. So now I have a direct number, and personal cell. I gave him the names of the cities with successful charter card installs. He told me the head dudes are on it….. But if they were on it before today why weren’t they on it when he showed up. It was the same ol same ol card not working fiasco
    This old friend told me how he works from Sun -Thur and will get on it Mon. Great right, no. I’m calling Carla, which he said would get the situation noticed .
     
  11. Sep 21, 2006 #131 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    OK called Carla, she said their head tech dude is waiting on Scientific Atlanta head tech dude for some auth thingamajig code, and she is off till Monday, so until then my friends.
     
  12. Sep 21, 2006 #132 of 1052
    octomonkee

    octomonkee New Member

    20
    0
    Sep 21, 2006
    Next week it'll be my turn!!! I'm new here. Been a long-time Tivo fanatic, and just received my S3 box from Tivo. Got my Charter appt scheduled for next week, Wednesday (Sept, 27th). Just scheduling the appt was a bit of work because the guy on the phone tried to tell me that Charter doesn't support Tivo. Anyway, he made the appt for me after I told him that the Tivo box is CableLabs certified, etc, and he didn't give me too much grief after that. Crossing my fingers. BTW, I'm in Pasadena, CA, so these So. Cal. issues have me a bit worried.
     
  13. Sep 21, 2006 #133 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Expect the worse and hope for the best
     
  14. Sep 21, 2006 #134 of 1052
    MadScience

    MadScience I heart TiVo

    14
    0
    Dec 31, 2003
    Burbank, CA
    Burbank -- update

    Okay, it wasn't perfect after all (but it's okay now). Many of my channels have been appearing and disappearing. And the odd thing is they weren't the digital channels ... or even the HD channels ... it was the Analog & Extended Basic channels that wouldn't come in.

    They're back now but that was annoying. Just guessing but it seems that Restarting the S3 actually caused it to lose the channels for up to an hour. I won't be Restarting it again anytime soon. Fingers crossed the channels stay locked in now.

    This is my first time with any kind of cable service (had very minimal channels from DirecTV before). So far I'm kinda nervous.

    But just to wrap up on a happy note ... the HD channels look freakin' awesome!!
     
  15. Sep 21, 2006 #135 of 1052
    waharris007

    waharris007 New Member

    29
    0
    Sep 4, 2006
    Spring...
    Mine's been going strong since the cable card install seven hours ago. I've been messing with it almost non-stop. All the channels are working fine, HD quality is awesome, and all the little bells and whistles are problem-free. I put all my season passes in (did some online, some with the remote), and everything looks solid. I already packed up the dreaded Charter Moto Moxi box. If all goes well for the next few days, that doorstop is out of my life forever!

    Keep at it, guys! Once it is up, the S3 is what your HDTV has been waiting for.
     
  16. Sep 21, 2006 #136 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Oooooo....All your success stories makes me excited about tomorrow morning's install. I absolutely cannot wait. Thanks to everyone for giving us the updates on a constant basis. If things don't go well, then I guess I too will be giving Carla a call. :)
     
  17. Sep 22, 2006 #137 of 1052
    bsather

    bsather New Member

    51
    0
    Sep 8, 2006
    WI
    Update....a Charter technician called me at home and was very friendly and knowledgeable. Was not aware of the Tivo S3, but promised he would do everything he could to get it right. That is good news indeed.
     
  18. Sep 22, 2006 #138 of 1052
    Tippy

    Tippy New Member

    57
    0
    Oct 11, 2004
    Birmingham, AL
    The Charter guys just left. They sucessfully inserted two cable cards. It took about an hour and wasn't without some problems (the first card wasn't in their system). But, it appears that everything is working great. Can't wait to get back home tonight to play with it and schedule some HD recordings.
     
  19. Sep 22, 2006 #139 of 1052
    Largeleon

    Largeleon New Member

    17
    0
    Dec 31, 2003
    Success.
    Install took 30 minutes.
    Installer had not seen a box, but stated that cablecard installs are a pain.

    He notated both card serial numbers, we found the tivo screen with the info that he would need to get authenticated and then he called his contact at Charter.

    The first person did not do something correctly. He contacted another person, who did something after checking the numbers and then had us reinsert both cards.

    After a few minutes, all was fine.

    I think the source of everyone's problems would be typos or lack of experience of the person who answers the phone at Charter's end to help the installer.

    I am so happy to be taking back my moxi next week. I'm going to hold on to it for a week or so. Georgia has a long waiting lists for Moxi's and I'd hate to send it back without knowing if the tivo will be problematic.
     
  20. Sep 22, 2006 #140 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Hey Largeleon, glad that your S3 is now up and running. I have a story of my own as well. My installer came in today at around 9:30 and I immediately handed him the install sheet that Tivo provided. He kind of took a look at it, but set it aside and I was the one basically telling which one to hook up first. We were having problems with the setup on his end and it took over an hour to get it corrected. Still do not have HBO channels so I might have to schedule another set up with 2 more different cards. We'll see how that goes.

    The guy never installed a Tivo before but he did tell me that he hated the cable cards. I guess this install just proved his point, but I'll be calling Charter again to have another installer come out with 2 more (hopefully 4 more cards). Wish me luck and good luck to all of you who have yet to have Charter install. :)

    BTW, one question that I really don't want to post on a brand new thread: Now that I have CCs to watch local channels, do I take out the coax cable that is plugged into Cable In or do I leave that plugged in?
     

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