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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. keyzone72

    keyzone72 New Member

    50
    0
    Oct 15, 2007
    Los Angeles, CA
    When I read the above poster's experience on requesting a "Cold Inititialization" to wake up the cable cards, I thought that'd be worth trying out. I called Charter and when I requested this, the person on the tech line told me that a cold initialization could only be executed for Charter issued cable boxes...

    HUH?

    I told the person that another Charter customer had requested this for their cable cards and that after doing it, all his channels came through (post a Tivo reboot). I was then told that they literally did not have that option on the computer.

    So the next thing they tried was to "send a baud hit:"

    No change.

    Then they asked me to unplug the Tivo for 40 mins while they sent a cable card revalidation signal. Upon bootup, and going to a live tv channel, I got the spinning "ying/yang" circle indicating it was updating the channels and I thought it might soon work. When it was done, there was no change.

    This is geting really frustrating....
     
  2. Spiff72

    Spiff72 Member

    83
    0
    Jul 11, 2004
    Just curious - did you specifically request the M-Card, or are all the cablecards with Charter M-cards now?

    I am looking at adding another Tivo, and want an M-card (not 2 S-cards). I am in Michigan too - but near the lakeshore, and we are on the Allendale system.

    Thanks
    Jeff
     
  3. keyzone72

    keyzone72 New Member

    50
    0
    Oct 15, 2007
    Los Angeles, CA
    Well yesterday I called back Charter and was able to get a supervisor to send a "Cold Initialization" command to all my cable cards. (I knew the previous person I talked to was wrong!). After the command was received, the Tivo's automatically switched to the screen informing me that a Tuning Adapter has been found and to configure it. After a brief spinning of the "ying/yang" channel configuration, I still am missing lots of SD and HD channels. :mad:

    Are there any Charter customers using with a Tivo Series 3, dual M-Stream cable cards, a Cisco tuning adapter and are successfully receiving all thier channels?
     
  4. Feb 4, 2010 #1044 of 1052
    ScaryMike

    ScaryMike New Member

    205
    0
    Aug 23, 2002
    Madison, WI
    Location: Madison, WI (west side).
    Notes:
    I made sure my Tivo had the latest software (11.x) the day before by forcing 3 connections to the tivo service and rebooting.
    NO SDV in Madison (as of yet)

    Cable tech showed up with a Multi-Steam card. (well, 2 of them, just in case).

    We wrote down the serial number, inserted it in the Tivo and everything went as planned (initialization/pairing went fine). When we got to the channel test, I wasn't getting all my channels (but was getting some of the basic cable channels). After a call into charter by the tech, they got that cleared up.

    I figured posting a successful installation would be useful, so people can see its not always bad!

    one note: the cable card diagnostic screen that the cable person needs so he/she call in the numbers can time out! And when it did, it went to some alert about needing to re-do guided setup. I ignored it and went back to the diagnostic screen with no issues and it never repeated the warning. I would suggest you refresh the diagnostic screen every once in a while if its taking a long time for the tech to get through to his people.
     
  5. Feb 5, 2010 #1045 of 1052
    keyzone72

    keyzone72 New Member

    50
    0
    Oct 15, 2007
    Los Angeles, CA
    As of February 4th, 2010, I am now able to receive all the SD/HD channels in my subscription package from Charter Cable here in Southern California. I am using three Tivo Series 3 units, 3 Cisco tuning adapters and 6 multi-stream cable cards. After calling into Charter Technical support, they informed me that they "fixed the tuning adapter" problem, but were unable to tell me what exactly they fixed. Just wanted to report that I am a lucky one that has everything working.:)
     
  6. Apr 1, 2010 #1046 of 1052
    Ddun55

    Ddun55 New Member

    1
    0
    Apr 1, 2010
    Asheville, NC

    I upgraded to a TiVoHD a few days ago and the same day I had gone into the local charter office to schedule an appointment to get a cable card activated so i could get rid of my cablebox. I asked if I could just grab a cable card while I was there so I could hook it up myself, but they said it had to be installed by a technician. They had an opening the next day between 9-11am.

    I waited for them to come and at about 10:45 I got a call from someone at the office saying the tech was running late and would be there by 11:30. About 15 minutes later I got another call, this time an automated message saying I had an appointment scheduled between 12-1.

    I waited around until around 1:15pm and called customer service and she said she would get in contact with the tech and call me back in 15 minutes or so. She called me back in around 15 minutes and said that the tech would be here within another 30 minutes (about 2:15). They went ahead and added a $20 credit on my account for my wait.

    The tech still did not show up and I decided to go out and grab something to eat (because I knew I would get a phone call saying they were there). By 3pm, they still hadn't called or shown up so I called customer service again and told them about my long wait. The guy I talked to said he would call the office and get in contact with the tech to see what the holdup was and he would call me back in about 15 more minutes.

    When he called back he said the tech would be here within 10 minutes and he would personally call back in about 10 minutes to make sure he showed up. About 5 minutes later, the tech finally got here and I got a call from the customer service guy making sure he had gotten here.

    The technician got the cable card and tuning adaptor set up within about 10 minutes and was out the door by 3:45. So it took 6.5 hrs for him to get here to spend 10 minutes installing it and walking back out the door.
     
  7. Nov 5, 2010 #1047 of 1052
    dwarner

    dwarner New Member

    132
    0
    Feb 14, 2003
    Works fine here in Atlanta.. There have been several failures, where certain channels stop working. They send people out to change the cards, then finally figure out it's a problem on the street or at the head end and fix it.

    They never said Tivo wasn't supported, and never charged me anything.

    In fact, I just got a letter from them today saying they're going to SDV, and since I'm a Tivo owner, they're supplying the tuning adapter and installation for free.
    The last event (head end issue) required a Tivo rep on the phone with the Charter techs to sort it out.
     
  8. LucidSystems

    LucidSystems New Member

    3
    0
    Aug 22, 2013
    Hi All,

    I'm fairly new here but been lurking for a few months.

    I have an interesting issue that I can't seem to resolve with Charter for one of our customers.

    We are constantly seeing data in the Cisco CableCARDs Decrypt Fail Time status screen.

    This is what it currently looks like:

    =====================
    Cisco CableCARD(tm)
    Decryption Fail Time
    [Stream - Status - Time]
    0-2-Aug 21 2013, 9:41:05 PM GMT
    1-2-Aug 21 2013, 9:41:05 PM GMT
    2-2-Aug 21 2013, 9:41:05 PM GMT
    3-2-Aug 21 2013, 9:41:05 PM GMT
    4-0-Never
    5-0-Never
    =====================

    And this is what it should look like:

    =====================
    Cisco CableCARD(tm)
    Decryption Fail Time
    [Stream - Status - Time]
    0-0-Never
    1-0-Never
    2-0-Never
    3-0-Never
    4-0-Never
    5-0-Never
    =====================

    All the signal levels and SNR are in the acceptable range and the CableCARDs are properly paired.

    Every time I have contacted Charter they have indicated they don't have any other signals or hits to send to the CableCARDs other than to pair them. My question is, has anyone else seen this, and what have you done to resolve this issue?

    Thanks,
    LS
     
  9. GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    Have you replaced the card? The card could simply be defective in some way.
     
  10. LucidSystems

    LucidSystems New Member

    3
    0
    Aug 22, 2013
    Hi Matt,

    We have not yet tried to replace the CableCARD. Could it be the CableCARD causing the issue?

    Thanks,
    LS
     
  11. GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    If Charter has done everything they can remotely and it hasn't worked the next thing would be to replace the card. While not common, cards like anything else can go bad.
     
  12. LucidSystems

    LucidSystems New Member

    3
    0
    Aug 22, 2013
    Thanks Matt! We will try that next!

    Thanks,
    LS
     

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