Sorry to hear about your frustrations, a couple comments I have are: The whole not calling your local office thing is annoying. There's been a couple times where if I could talk to someone locally it would really help resolve the problem, but no. I did end up driving to the office and talk to them and the problem was resolved, just frustrating we can't call. On the install, it took me two visit by charter, I'm in MN. The first was one of their contractors that had no clue and those were some of the first words out of his mouth and the second was a Charter guy, supposedly the one guy in my area that knows about cable cards and he had it working in minutes. I couldn't really get the problem out of him, but he basically said they had it all set up wrong at dispatch. Regarding your appointment reschedule, after the first guy couldn't get it to work, he was talking to dispatch and trying to set up another appointment for me. He was nice and requested the cable card guy in my area to do the appointment, he offered up some weekday times and I nicely said that those day times don't work for me, you should've gotten this done toady, Saturday, when I was home from work. Let's do the 5-7PM window on Tuesday, at first he said that's only for new installs, but then said okay, and I was scheduled for the evening. So ask for that if they aren't able to get you up and running this next time. Regarding your picking up of the cable cards, I wish we could do that. Charter tried to charge me $30 I think for each home visit. I was only able to get one removed and the other down to $15 even though I said I would've picked up the cards and installed them myself if I was given the option. Good luck!