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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 20, 2006 #81 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    That was really quick! I just wished that they all had the same answers. I guess what I might have to ask Charter for 2 HD CCs if they have it. :(
     
  2. Sep 20, 2006 #82 of 1052
    cotton168

    cotton168 New Member

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    Aug 8, 2006
    Monterey...
    Could be true eziemann, but I thought the HD tier was $6.95 or something. It couldn't be that cheap, could it?!
     
  3. Sep 20, 2006 #83 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    All of a sudden someone kind of jokes about the differences between HD CARD and SD card and Walla.
    You have to believe (would be an idiot otherwise) that if there was a ‘difference’ it would have been PERFECTLY CLEAR there was a ‘difference’ in Tivo’s instruction. Or would have heard about it before some random post 60 ish in a thread. Not to mention the people in other threads that haven’t had problems with a regular card.
    Sorry Horrotaxi but if you had the experience I have had with ‘CSR my whole life’ you would have prefaced that comment with a disclaimer, something like “this is or might be total pooh but I heard”
    But maybe you are banking on we should be aware of such unfound ridiculous rumors, re: the cards. Readers pay no attention to this crud about a difference in cards. It’s bull.
     
  4. Sep 20, 2006 #84 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
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    Sep 19, 2006
    Burbank, CA
    The extra $3 is strictly for the card. That's in addition to the $10 or so that the HD tier costs.

    It makes perfect sense to me that if there were different cards that people "in the know" would know about them and that the Tivo instructions would mention it. What we seem to have are some, but not all, people at a single cable company saying that there is a difference. I think the simplest, and probably correct, answer is that there is only 1 card and some Charter people don't know what they're talking about. So assuming they're wrong, why would they think they're right? What do they base the extra $3 on? I know that the cable companies are little monopolies but you still can't charge for nothing, right?
     
  5. Sep 20, 2006 #85 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Just got this from Charter.

    Thank you for writing to Charter Communications. My name is Vincent.

    I understand that you are not happy with Charter customer service since your issue with your cable card is not resolved. Further, our technician informed that he is going to the top of the food chain to determine the problem and would update you of the problem.

    We apologize for the inconvenience you may have experienced. We also appreciate the email you have sent. As we are striving to improve our customer service efforts, your input is very valuable to us here at Charter. This demonstrates us the areas in which we need to improve upon. We are continually implementing new customer service standards to improve Charter, and to make you a more satisfied customer.

    A check on your account indicates that you have been in contact with our Customer Support Center regarding this issue. I see that an appointment has been scheduled for September 21, 2006 to fix this issue. (Me bold this) I assure you that this problem will be taken care of by our technician.

    Should you have any other queries, please do not hesitate to contact us.

    You are a valued customer and we appreciate your patience in this regard.

    Sincerely,

    Vincent
    Charter Communications
     
  6. Sep 20, 2006 #86 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Good post,
    I was told 1:50 a card.
     
  7. Sep 20, 2006 #87 of 1052
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    This is ********, you were fed a line. ALL host devices are the same. TiVo is no different from any CableCARD TV. All they need is the MAC address of the cable card, CableCARD ID, and Host ID. I have Charter and 2 cards in my S3.
     
  8. Sep 20, 2006 #88 of 1052
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    No, the FCC requirement wasn't IMMEDIATE. But it was established a few YEARS AGO, and compliance as mandatory as of July 2005, IIRC. So, yes, they MUST be in compliance now, period. It doesn't matter what their excuses are, the deadline is long past and they must provide the cards *NOW*.
     
  9. Sep 20, 2006 #89 of 1052
    megazone

    megazone Hardcore TiVo Geek

    3,302
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    Mar 3, 2002
    .worcester.m...
    OK, you're deliberately posting ********, aren't you? You're just dicking with people to be a jerk.

    1. There is no such thing as an SD CableCARD. Or an HD CableCARD. They're authentication and decryption tokens. It is a standard.

    2. There is no TiVo object or SA object. CableCARD is a standard that all host devices support, including TiVo.
     
  10. Sep 20, 2006 #90 of 1052
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    You mean except for the Review I posted last Tuesday in which I mentioned I use Charter Digital Cable in Worcester, MA? Stuck they cards in, activated, done. Nothing special.
     
  11. Sep 20, 2006 #91 of 1052
    ScaryMike

    ScaryMike New Member

    205
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    Aug 23, 2002
    Madison, WI

    What course of action do you think I should take if I called charter (Madison, WI) and they told me they don't have cable cards yet? I was shocked to hear this.

    -Mike
     
  12. Sep 20, 2006 #92 of 1052
    megazone

    megazone Hardcore TiVo Geek

    3,302
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    Mar 3, 2002
    .worcester.m...
    At all, or they're out of stock right now?

    If they don't have them at all it could be that they got a waiver as a small provider - but that'd be pretty surprising for a major carrier like Charter in a decently sized city. Maybe try Charter national and see what they say, the local office could be jerking your chain.
     
  13. Sep 20, 2006 #93 of 1052
    DancnDude

    DancnDude Thrice as nice TCF Club

    8,466
    13
    Feb 7, 2001
    Madison, WI
    I know when Charter sends me pricing info along with my bills here in Madison, CableCards have pricing listed, so I know they carry them. It's more likely that they are currently out of stock. Or you just talked with someone who didn't know what they were talking about.
     
  14. Sep 20, 2006 #94 of 1052
    eziemann

    eziemann Member

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    Jun 8, 2005
    WI
    There are 2 tiers for HD in my area. $3 gets you the HD cable box, locals and Showtime, HBO, Cinemax (if you are already a subscriber). The $6.95 is for ESPN, TNT, Discovery, HDNet, etc.

    I have my CC install for 5-7 tonight so I will let everyone know how it goes.

    I didn't say I had Tivo when calling last week for the appointment. I asked for 2 CC's and the CSR asked if I had 2 HDTV's. I said yes ;) I have been really happy with the techs in the La Crosse area.
     
  15. Sep 20, 2006 #95 of 1052
    etsolow

    etsolow Don't Try

    1,554
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    Feb 8, 2001
    Wisconsin
    I'm not sure what course of action to take, but I thought I'd chime in. I'm in Madison as well, and Charter showed up for my install on Monday with 3 CableCARDs (he said one was extra just in case). 'Course my S3 hadn't arrived yet, so I had to turn them away... now I've rescheduled for 9/28. But of the FOUR times I've now scheduled an install, they were always able to help.
     
  16. Sep 20, 2006 #96 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    I guess there are no problems with Charter installing Cable Cards. I wonder why there are so many complaints here. Forget experimenting and everything else.

    Thanks for the information. I'll just wait and just RETIRE my S2 and forget about updating to an S3 entirely. Somehow, my Scientific Atlanta 8300 HD is looking better and better. Maybe its just my DVR which is so good and others are so bad.
     
  17. Sep 20, 2006 #97 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    For the whole HD and SD cable card controversy, I checked on Charter's site and searched for CCs. They actually had a FAQ about CCs and said that their cards were $1.50 per month. They never mentioned the $3.00 so I'm still thinking that they were BSing with you Horrortaxi. Here's the link: http://www.charter.com/help/FAQS/CableCard_faqs.aspx#04?NoContentType

    Just look under "How do I get a Cablecard?" which is the fourth one. Looks like Charter will have to start training their staff to be more accurate. :rolleyes:
     
  18. Sep 20, 2006 #98 of 1052
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,439
    159
    Apr 17, 2000
    Nevada
    Back when we first got our Moxi (1.5 years ago) the Moxi was only $10 a month, but there was a seperate charge of $3 on our bill for HDTV. However after a few months they simply increased the price of the Moxi and eliminated the seperate charge.

    Dan
     
  19. Sep 20, 2006 #99 of 1052
    MadScience

    MadScience I heart TiVo

    14
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    Dec 31, 2003
    Burbank, CA
    Burbank here ... had to reschedule because my apartment manager took off before the Installer showed up this morning so we couldn't get into the cable closet downstairs.

    Rescheduled for tomorrow btw 1 - 5pm.

    On the positive side the Installer was very anxious to do his first HD TiVo install with the CableCARDs so its not like Charter is ignorant of their existence or is trying to avoid touching them. In fact the pink copy of the paperwork he left actually says "2 HD Cards (For HD-TiVo)" so they're fully aware. Of course he also expressed his concern that the cards have always been sketchy (because there are so many different manufacturers was his reasoning) ... the individual card either works right away or it won't work at all.

    I'll let you know tomorrow how it goes. Until then I'll continue to enjoy my local HD channels via the little indoor antenna I have.
     
  20. Sep 20, 2006 #100 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Good luck MadScience and please keep us informed on what is going on with your install tomorrow. I'm having Charter come the following day so it will be a very interesting week. ;)
     

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