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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 19, 2006 #61 of 1052
    hammond9705

    hammond9705 New Member

    7
    0
    Mar 17, 2005
    Can we keep this thread on subject (Charter Series 3 problems) rather then a big debate on their DVR.

    I'm interested as I have my S3 and Charter is coming out Friday to install the 2 CCs.

    Bob
     
  2. Sep 19, 2006 #62 of 1052
    drevnock

    drevnock New Member

    76
    0
    Jan 23, 2003
    Same here. S3 arrives Weds install appointment on Friday.
    Charter Digital in Southern Wisconsin.
    Anyone in these parts been successful yet?
     
  3. Sep 19, 2006 #63 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    OK ya’ll. Lookee here.
    I’m barely hanging on and in danger of losing my almost 18 years of sobriety, but still I trudge on.
    As per the Tivo tech call ending last night I waited to see if channels trickled in over the night, NO they didn’t.
    Tivo Tech (TT) called me back today for a what’s up. After bad news rehashed we went to a diag screen for the cable co use. It has a waiting for auth in the cable card menu under CP Screen, TT thinks that might be it. Said to call Charter again.
    Did, and went back and forth with a front line who said we don’t support Tivo, I got a little excited and she passed me on, got a Sup who acted like she didn’t care, ended up with a, we’ll send a specialist out Thur. Then kinda hung up on me.
    I called back, (when you keep calling back you seem to get through faster as it, the system, recognized and asks if it’s the same problem your calling about and has it been fixed yet ) moving on
    Called back and insisted I talk to a tech guy, I said I deserved at least a conversation with someone who may be able to throw switch and keep me form having to stay home a third time, AND and be assured that the same tech comes back and with more knowledge and not any tech with just anther couple of cards and a prayer. We cant we cant, do that he says, I insist and insist and get forwarded to this guy who handles “Internal Transactions” but couldn’t transfer me to a tech or dispatch. After a giggle from me, I tell him this must be the runaround, by his verbal tone without admission I get the feeling he agreed.
    During this I get a call from Carla put in earlier, (from post # 58 by ckoble (THANKS), she tells me she spoke to him yesterday and told me she has been on this and it seems it might be a code from Scientific Atlanta for the card that Charter needs to know and their super duper tech guy is on it. She said feel free to call back tomorrow by the end of the day for an update. If I haven’t been contacted by then. I have Thur 1-5 scheduled, called Alfredo back and he said don’t worry I’m the one who will come and recognized this super duper tech guys name, and added he is in contact with him. So there you have it.

    I’M THIRSTY

    Better now, drank a large glass of filtered water. Thanks for letting me share.
     
  4. Sep 19, 2006 #64 of 1052
    MitchW

    MitchW New Member

    123
    0
    Jun 4, 2002
    Just some IDEAS to experiment with follow:

    When you lads call Charter, be sure to specify that you want two HD Cable Cards. Most Cable Cards are SD. That could be the cause of all the anguish.

    Also, it appears that Charter goes to Scientific Atlanta to program their Cable Cards. The cards should be burned with the TiVo object, not the Scientific Atlanta object.

    I have no clue if anything here will work at all but I feel experimenting is necessary seeing all the present difficulties.

    In the meantime I will continue to use my SA 8300 HD boxes and wait for you lads to work out all the problems for me BEFORE I upgrade my S2 to an S3.
     
  5. Sep 19, 2006 #65 of 1052
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    What does this mean? We don't "burn" anything to the card, as least not in the sense of burning something to flash.

    A CableCard is a standard, so if it works in a TV, it *should* work in the TiVo as well.
     
  6. Sep 19, 2006 #66 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Hi lad, I don’t think you know what your talking about. So enjoy the show but PLEASES contain your impulse to share only that which is so. No info ANYWHERE FROM ANYONE WHO SAID ANYTHING ABOUT HD CARDS.
     
  7. Sep 19, 2006 #67 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    Phew, saw this just in time. I am in a live chat with Charter trying to reschedule my appointment for the FOURTH FRICKING TIME!

    Anyways, thanks for that.
     
  8. Sep 19, 2006 #68 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    LOL, why oh why did i believe him, I should have known better.
     
  9. Sep 19, 2006 #69 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    Until I called Charter to schedule an appointment (which took an hour in itself) I didn't even know there was such a thing as an HD Cablecard. Apart from costing $4.50 a month instead of $1.50 a month the guy on the phone couldn't tell me what the differences are. The (apparently) not HD card they put in my TV a few months ago decoded HD content...for a while...and then it wouldn't decode anything...and then it would decode channels 1-99 but nothing higher. One card, many personalities. I ended up with a SA 8300 box that day--and it sucks so bad that spending a grand on an S3 Tivo seems like a bargain.

    Is anybody able to shed some light on the SD/HD card thing?

    My S3 arrives on Thursday and my Cablecard headache (I mean installation) is on Saturday. Anybody have experience with Charter Glendale/Burbank?

    I've got my fingers crossed...and my tranquilizers ready for when the finger crossing doesn't work.
     
  10. Sep 19, 2006 #70 of 1052
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    There is no such thing as an HD CableCARD!

    CableCARDs are used for decryption and authorization ONLY! They have nothing to do with decoding the signal, and as such could care less what type of signal you receive.

    Dan
     
  11. Sep 19, 2006 #71 of 1052
    MadScience

    MadScience I heart TiVo

    14
    0
    Dec 31, 2003
    Burbank, CA
    I've been lurking around this thread for a few days "patiently" waiting for my S3 to arrive (it finally came today!). I have an appointment (with destiny? ... with fate? ... with a bottle of tequila & some Kleenex? ... we'll see) for installation tomorrow at my Burbank apartment between 10am & Noon. I'm grateful to everyone for sharing their experiences so far. At least now I won't be going into tomorrow's adventure blindly.

    I'm going to have this thread up on my computer to simplify explanations that may be necessary. In fact, I'll probably even print it out if things don't go well so the installer can take it back to the office and give a heads-up to the rest of the Charter Installers in the area.

    I'll let you know how it goes, good ... bad ... or ugly! (But I hope it doesn't get fugly!)
     
  12. Sep 19, 2006 #72 of 1052
    MitchW

    MitchW New Member

    123
    0
    Jun 4, 2002
    I'm just throwing out IDEAS to try. I haven't seen any Charter Cable Cards reported here as working yet. Thus, some experimenting may be required to solve the problem.

    If anyone finally gets some Charter Cable Cards working, it may help everyone if he posts here exactly what he did. By the way, I have Charter in CT. My 2nd HD TV is to arrive to me next week. What happens here may determine if I gamble $ 1,000 on the S3 or just get the SA 8300 HD. I am on the fence as of now.
     
  13. Sep 19, 2006 #73 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    That probably explains why a Google search reveals zilch on the matter. So my question is what is Charter charging an extra $3.00 a month per card for? Is it just a really hefty ignorance tax or does one actually get something of value?
     
  14. Sep 19, 2006 #74 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    I've never heard of an HD CC until MitchW pointed it out as well as Horrortaxi (thank you for the price BTW). When I called Charter to schedule a setup, they didn't even ask to pick an SD CC or HD CC. I just assumed there was only one CC. Guess I'll have to wait and see...
     
  15. Sep 19, 2006 #75 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Why don’t you delete your BOGUS post about Hi def cc’s, it seems to be confusing some people and has no help at all.
    It wasn’t offered as an idea that was JUST being thrown in.
     
  16. Sep 19, 2006 #76 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Okay, I just got off a chat session with someone named Eden from Charter and asked if there was a difference in CCs. She said that there is only one CC so hopefully that helps people out and might lessen the confusion. :)
     
  17. Sep 19, 2006 #77 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    It actually increases my confusion because it was Charter who told me there are two. I was specifically given the choice between HD ($4.50 a month) and SD ($1.50 a month) cards. I countered with my (apparently true) impression that there should only be one kind and was shot down.

    I really got the impression that I was the victim of some kind of "charge you on a whim" plan or maybe it might be some kind of doublespeak to get me to ask for the wrong thing so I spend $35 for a service call plus keep leasing their (crappy) PVR. I'm going to call back and find someone who knows what they're talking about, but I was in a hurry today when I called.
     
  18. Sep 20, 2006 #78 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Okay Horrortaxi. Keep us informed when you call them again. Hopefully this confusion will be cleared up. :)
     
  19. Sep 20, 2006 #79 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    I just finished a chat with Michael at Charter. He assures me that you need an HD card to receive HD. Actually, insists is probably a better word. He wouldn't comment on the other Charter person who said there's only 1 kind of card.
     
  20. Sep 20, 2006 #80 of 1052
    eziemann

    eziemann Member

    47
    0
    Jun 8, 2005
    WI
    Perhaps the $3 difference is for the HD tier if you don't already subscribe to it?
     

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