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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Jul 13, 2007 #701 of 1052
    TracySMiller

    TracySMiller New Member

    366
    0
    Oct 14, 2002
    Kingsport, TN
    Definitely sounds like a bad Cable Card. I know these things can be frustrating. I live just down the road from you, close to Kingsport. I wasn't given the option of self-install. The installer was super-nice, though, and very patient. He was here over three hours before we got everything up and running.

    Next, you'll want to get an eSata external drive to expand your space. Stay away from the Cavalry drives. I went through two of those before getting the Seagate DB35/Antec MX-1 combo everyone here loves. Four days counting and no errors or GSOD's!

    We're up to 16 HD channels now with our Charter package.
     
  2. Jul 16, 2007 #702 of 1052
    mrlopez8

    mrlopez8 New Member

    14
    0
    Aug 12, 2005
    St. Louis

    I have Charter in St. Louis, MO and the cablecards work perfectly!
     
  3. Jul 20, 2007 #703 of 1052
    joe warner

    joe warner New Member

    58
    0
    Dec 8, 2006
    Granbury, TX
    I had the same problem. The cable card(s) were good it was the info in my account or the way they were setting up the cable card was the problem, I finally called the Charter person that inputs the info (this number was left on my phone after the Charter installer called to give them the Card and Host ID info). It took several calls before I reached a person who inputted the correct info. Not sure what this person actually did, but when he was done my Cable Card CP screen read "CP Auth Received", and the Cable Card/Host ID screen read " Authorization Received". I went for months with this "Waiting for CP Auth". I was able to ge all my basic and premium channels. What would periodically happen was the Cable Card screen would come up randomly and would show "Waiting for CP Auth". I would press clear and everything would continue normally. Any way my problem wass NOT the CABLE CARDS but the Head end at Charter as to my account info.
     
  4. Jul 30, 2007 #704 of 1052
    MasterCephus

    MasterCephus New Member

    309
    0
    Jan 2, 2005
    Hueytown,...
    So one of my CableCards wouldn't show my HD channels at all. So I thought I would call Tivo to figure out which cablecard it was so I could call Charter.

    So I wait a little bit (like 30 minutes), and the lady not only helped me figure out exactly what the problem was, she set up a 3 way call and explained to the charter tech the exact problem.

    They are sending someone out today to fix the problem, and the tivo lady gave me a phone number that goes straight to a Tivo CableCard tech to help the charter technician fix my problem.

    Gosh I love Tivo!
     
  5. Jul 30, 2007 #705 of 1052
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    I've been using my S3 OTA only for about 5 months. We are moving and I have Charter scheduled for an install on 8/11. I hope it goes well.

    I would have stayed away from Charter but since the Blues signed Kariya, I have to watch the games more often than I can attend. :)
     
  6. Jul 30, 2007 #706 of 1052
    pattont

    pattont New Member

    35
    0
    Jan 17, 2006
    Tennessee

    The charter guy is set to come to my place tommorrow. He has assured me they have inputted my information several times and re autorized my cards, but I just don't care anymore. They are coming to my house tommorrow to give me two new cards and they aren't leaving till it says authorization received. Thanks for the tip though, glad I saw this post before the dude came.

    Travis
     
  7. Jul 31, 2007 #707 of 1052
    pattont

    pattont New Member

    35
    0
    Jan 17, 2006
    Tennessee
  8. Aug 1, 2007 #708 of 1052
    Globular

    Globular No time to hack

    201
    0
    Jun 9, 2004
    Groton, MA USA
    I'm having the same issue with these idiots. Two techs came to install the cards yesterday morning (one was a former Comcast guy "in training") and they got the cards activated but were told they didn't need to do anything with the Host ID. Test channels showed my premium HD channels OK, so they left. Well, immediately after that I started getting the "Call your cable provider" screen with the host ID when I switched to some of the encrypted ones, particularly Cinemax HD and Discovery HD. So I called and said I needed to get the cards "paired", which I learned from this forum is what was needed. They had no idea. "We don't support TiVo", "I know, but you support CableCARDs.", etc. etc.

    I called TiVo and immediately got Kimberly in the CC group, who called Charter for me and was super helpful and patient as we escalated to a supervisor, and then a manager who wouldn't transfer us to the dispatcher, the people that the techs call to activate a card. Hours later all I got was ANOTHER appointment for tech(s) to come out later today! Ugh, more time off work ( my boss doesn't know yet :( ). I do have the TiVo direct line for the CableCARD group with a case ID to have the Charter people call and get this going. We'll see what happens today.

    This is pathetic.
     
  9. Aug 1, 2007 #709 of 1052
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    I wish I wasn't reading these posts. I've been so happy with my S3 OTA only for 6 months. On 8/11, I'll deal with the cablecard install. I'm not looking forward to it.
     
  10. Aug 1, 2007 #710 of 1052
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    What brand CableCards does Charter use in the STL area?

    There seems to be issues with Scientific Atlanta cards in the TiVo HD. I have a S3, but plan on buying a TiVo HD soon--perhaps before my 8/11 install.
     
  11. Aug 2, 2007 #711 of 1052
    Globular

    Globular No time to hack

    201
    0
    Jun 9, 2004
    Groton, MA USA
    Update: A local service guy came yesterday who knew what he was doing. He got the cards properly registered ("paired" in TiVo speak) with "dispatch" but I was still experiencing the Scientific Atlanta pixelation issues with the card in slot two. Word in another thread on this forum says that problem is fixed in an update to the TiVo software! I'm hoping my unit will update soon and all my problems will be solved. I'll report back.

    When you get your cards, make sure your installer calls dispatch and registers the CableCARD IDs, HostIDs, and MAC addresses for both cards before he or she leaves. Tha MAC addresses are printed on the cards or are available on the CableCARD diag screen on the TiVo.
     
  12. Aug 2, 2007 #712 of 1052
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    If you get the CableCard IDs, Host IDs, and MAC addresses, you should be able to get them paired online with their online chat system. Just tell them to transfer you to the "Video" group when you get into the initial chat. Plus, this way there is less chance of transposing a number.
     
  13. Aug 2, 2007 #713 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Looks like some new HD is rolling in for my area. They are adding ESPN2-HD, MOJO-HD, and A&E-HD, plus it looks like they are moving some analog to digital and then adding like 10-15 more digital channels (mostly faith channels though, ugh, although ESPN-U will be very welcome!) Hopefully the channel adds will go smooth, they should, as the last channel adds with cable cards went just fine.
     
  14. Aug 2, 2007 #714 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    You can force your Tivo to update, go into messages and settings and find the network settings, then tell it to "Connect to Tivo Now" it will check for updates, after it goes all through the process, you should be cable to check that same screen and where the "Status" is displayed, if it says "Pending Restart" you have the update and just need to restart the DVR. You can either unplug and plug it back in, or more elegantly go into messages and settings and at the bottom is the menu for restarting.
     
  15. Aug 3, 2007 #715 of 1052
    brian1269

    brian1269 New Member

    105
    0
    Jul 24, 2003
    Kingsport, TN
    Pattont,

    You have to let me know what happens and if you get that issue resolved. I'm in Kingsport and have the exact same problem. They had to try multiple cards before getting anything to work. One of them works 100% and the other card is doing the exact same thing as yours. It says "waiting for CP auth" on the CP screen after Auth Status. The card that works 100% says "CP Auth Received."

    It has been about two months since the cards were installed and I have just lived with it because I've been too busy to deal with them, but now I am going to get it fixed. I had a tech here yesterday and he had no clue what the problem could be. He says the card has been switched on by Charter, but obviously this is not the case or it would be working right. It brings up the screen that says "In order the start service... etc." on the same channels that you listed, plus there are a few more, like 303, 304, 305, 306, 307, 308 and 312. I'm sure there are others, too.

    Please post and let me know if you and the tech figured out what's wrong and how you solved it. Thanks.
     
  16. Aug 3, 2007 #716 of 1052
    Globular

    Globular No time to hack

    201
    0
    Jun 9, 2004
    Groton, MA USA
    The SW update didn't fix all of the pixellation and channel drop out problems. Since this is apparently a TiVo problem, I'm holding out hope that CHarter as done The Right Thing.
     
  17. Aug 3, 2007 #717 of 1052
    hank12345

    hank12345 New Member

    91
    0
    Sep 27, 2005
    Well, Cable guy Finally shows up at 4:30 for a 11-1 appointment... As I open the door, the first words out of his mouth were "these cards aren't for a Tivo, are they?" Well, this is going to be fun I thought...

    But actually, he was a really nice guy, and let me do most of the work.... Seemed pretty impressed by the Tivo HD....

    Both card went through an initialization process, and he called them in....

    Interestingly enough, I get all the channels I'm suppose to on card 2, but I'm missing the Hi def tier on card 1...

    He tried to get the folks on the phone to hit the card again, but it was after 5 so no one was there.... Scheduled to come back out next week....

    After seeing the post by pattont, I'm wondering if the cards aren't paired properly...

    All in all less than perfect, but not the horror show I anticipated.
     
  18. Aug 3, 2007 #718 of 1052
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    I would go online to the Charter chat system (ask for the "Video" group) and give them the CableCard id, Host id, and MAC address of that card (don't even mention the other card). They should be able to verify they have the correct numbers in their system and re-init the card. Waiting for them to come back out just to call Charter themselves is a waste of time.
     
  19. Aug 3, 2007 #719 of 1052
    hank12345

    hank12345 New Member

    91
    0
    Sep 27, 2005
    Thanks, Rainwater!

    chatted with the video dept, and they hit the card-- seems to be working now....

    Folks on this forum are the best!

    Hank
     
  20. Aug 6, 2007 #720 of 1052
    pattont

    pattont New Member

    35
    0
    Jan 17, 2006
    Tennessee
    Alright, so seeing 'rainwater's' post I had to give this a try. So I fired up the chat and got someone that actually wasn't a robot hitting the auto response keys. Well come to find out on the two sheets that had my hostid,mac,ccid on them i went to verify the info written down with the actual cards and it was incorrect and I was so excited when I fired up the chat because I thought that once they fixed this it would be good to go. Come to find out once I got the guy on the chat he verified both cards were entered and paired correctly (so he/she says not sure if they actually knew what that meant), and that he was going to reset. As soon as he said he was going to reset and it should fix it, i about flipped a lid because they ALWAYS wanna f'in reset and that has never fixed my cards.

    I was then told that their wasn't anything more that they could do via chat that i would have to call the 1888-WESUCKATLIFE line and talk to them about it and schedule someone to come out. I said that I have had the senior tech for my area come out twice and neither him nor his boss know why the crap I can't watch skinamax in HD along with my other channels I am missing. He came back and asked "really??, the senior tech couldn't fix it, what do you want me to do via chat???" Kindof caught me off guard he took up for himself and that was kindof cool. I then asked him if he could pull my cards off my account and put them back on maybe that would jar the system to let me actually get my service correctly, he said that tier 2 techs could do that but he could not. He then told me to call the number but when i got someone immediatly ask for tier 2 that I have already spoken to a tier 1 about the issue. I am going to call when I wake up in the morning and try to get this resolved.

    I know one thing as many times as I have called these douches I should be getting free service. You guys don't even wanna hear what kindof hell I have had with autopay and these we are cutting off your service phone calls I have gotten.. I am poster child for the "charter f'ups" that they wanna keep quiet :)
     

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