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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Mar 9, 2007 #641 of 1052
    blybarg

    blybarg New Member

    3
    0
    Dec 9, 2006
    St. Louis,...
    Couple reasons. One, I wasn't absolutely positive on Charter's card fees. Second, I didn't think the Tivo box would lose the dual tuner capability with only one card. My thought was I could have one tuner recieve all channels (CableCard) and the other tuner would still recieve analog channels (2-99). My mistake.

    Didn't matter because the tech had only one card in the truck.
     
  2. Mar 17, 2007 #642 of 1052
    joe warner

    joe warner New Member

    58
    0
    Dec 8, 2006
    Granbury, TX
    Waiting for CP Auth

    --------------------------------------------------------------------------------

    I live in the Fort Worth area and have Charter as my Cable provider and have Scientific Atlanta cable cards Model PKM600 (Power Key). the Authorization status on both cable cards (1&2) is "Waiting for CP Auth" (Settings>Remote, Cable Card, and Devices>Cable Card Decoder>Configure Cable Card (1 or 2)>Cable Card Menu>SA Cable Card CP Screen>. I've had Charter change out the cards several times (used at least 16 cards) and the same status appears as "Waiting for CP Auth". I've checked with the Headend and all their info shows the correct Host ID's CC numbers and shows that the cable cards are "Paired" (Authorization received", However my display still shows "Waiting for CP Auth". I receive all my channels both basic and premium. TiVo says the Cable Co. is doing something wrong but can not tell me what or what the correct procedure is to authorize the cards. I've understand that even though I am receiving all my channels (Basic & Premium) that at some point I will lose my premium channels when the cable Co and the cards pole the server at some point and see the cards are not authorized, the premium channels will quit working. Does anyone have any info or suggestions as what I should do.
    TiVo has even changed out my Series 3 with a new one and still the same problem.
     
  3. Mar 30, 2007 #643 of 1052
    muchmore

    muchmore New Member

    3
    0
    Dec 14, 2006
    I was also a Charter customer in Fort Worth, TX and bought the S3 HD TiVo because I was tired of Charter's HD DVR (it missed recording shows, would record the same show multiple times, hard to use, etc.) and because I missed my old DirecTV HD TiVo. I tried for almost a month to get it working. The cable cards that Charter brought out to the install never worked, they were always used and never got past "updating the firmware" (probably because the cards were interrupted during firmware updates in the past that ruined the cards). Anyways, the final tally was that I got one card to work - but it never enabled all of the channels I subscribed to (it enabled a mix of basic and premium channels). Charter provided me with many different reasons why this was: they didn't support the TiVo, the cards were bad, they didn't have any other cards they could try, my account did not support cable cards, that Charter itself did not support cable cards, that no one knew how to install them, and on and on. Finally I just ended up returning my TiVo Series 3 HD.

    I have gone back to DirecTV and am using my DTV HD TiVo, but soon it will no longer be able to provide me with HD content as DirecTV is moving to all MPEG4 for their HD channels, which the HR10-250 does not support. At that point my $1000 TiVo box becomes even less useless than a Series 2 since it does not have all of the same features and will only have SD content on it.

    If only the Series 3 supported satellite or Charter could get their act together and support cable cards properly....


    Muchmore
     
  4. Apr 1, 2007 #644 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    I'm sure they'd love to, but they would need DirecTV or DishNetworks permission to make a Series3 type of TiVo work with satellite the same way it does with cable or OTA, that being recording a direct digital signal rather than re-encoding (which re-encoding HD signals is not a consumer electronics option at this time.... way too expensive), which is how all previous TiVo's worked.

    Btw, it is Charter's fault, but it is also not a nation wide problem. Mine have been installed (Charter also & first visit) and running fine since September. You should really complain and complain loudly to the people at the local headend.
     
  5. Apr 2, 2007 #645 of 1052
    GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    Ok got the cablecards installed today, well partically. The cards work on all the channels except the premium channels. THe local HD channels work but channels Discovery HD and ESPN HD don't even though they aren't premium just part of the HD package.

    They screwed up the other DVR during the install. The stupid dispatcher delted both DVRs from our account and no the one we have doesn't work either.
     
  6. Apr 3, 2007 #646 of 1052
    GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    A second clueless tech visit and then a 3rd phone call resolved the issue. They reprovisioned and paired the cards and suddenly everything is working! TiVo support said to tell them the cards need provisions and paired. It took a few minutes for the cable person on the phone to get the idea but finally it sunk in. After she redid the cards provisioning a few minutes later they worked. She tried to tell me it would take up to 15 mins so I had her wait with me. I wasn't about to go through explaining the whole problem again.
     
  7. Apr 5, 2007 #647 of 1052
    GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    Just gotta love Charter. Now only one card is provisioned for the digital channels (except for the local HD which are 700 channels with the other HD channels).

    Their latest line is that they have a software problem that they are working on but don't know when or if they'll be able to fix it. :confused:

    I guess it's time to file a report with the FCC and our local franchise. Obviously I'm not getting up the supervisor chain very well otherwise. :mad: :( :confused:
     
  8. Apr 13, 2007 #648 of 1052
    Percipient

    Percipient New Member

    21
    0
    Aug 19, 2003
    New Hampshire
    Well, might as well post my own CableCARD experience. The Charter cable guy just left after 3-1/2 hours, everything is working now, the 2nd card turned out to be bad, and figuring that out was what took him so long. Fortunately he brought a spare.

    This was Charter's 2nd service appointment for CableCARDs. For the 1st appointment the cable guy was supposed to bring 2 cards, but he only brought 1. As near as I can figure out, they'd never heard of anyone needing 2 cards, so they figured it was an error and changed the work order to 1. And he didn't bring a spare.

    The amazing thing about this first visit is that the Series 3 was still in box when the cable guy arrived. The installation people for the home theater system hadn't gotten that far yet, even though they'd arrived at 9 AM and it was now 2 PM. But I had the Series 3 out of the box and hooked up to an old portable TV in about 5 minutes. The cable guy had never been through a TiVo install before, but he read over the CableCARD Installer Instructions from TiVo and just mechanically went through it. The Series 3 didn't initially respond to inserting the card, but while he was calling his office to ask what to do the CableCARD page popped up. From there it was just a case of following the instructions. He left 5 minutes later, but we didn't bother checking all the channels.

    The next day I realized the premium channels were missing, but a quick call to Charter turned them on.

    If it hadn't been for the bad 2nd CableCARD, it would have been a breeze!

    Next on my TiVo agenda: figuring out whether the Charter CableCARDs I have will allow me to add an external SATA drive.

    --Percy
     
  9. Apr 13, 2007 #649 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    The cablecards at this point do not matter, the eSATA port is currently disabled pending CableLabs approval (which we don't even know if Tivo has applied for yet, likely they will not apply until they are sure of approval)
     
  10. Apr 14, 2007 #650 of 1052
    GadgetVirtuoso

    GadgetVirtuoso New Member

    74
    0
    Sep 27, 2001
    Fort Worth,...
    Finally after 7 service visits Charter finally has both cards working 100%. Today the tech replaced card 2 with the card in slot one and replaced card 1 with a new card since the first card was working. In total they switched out the cards 5 times. I find it hard to believe that 10 cards were bad but whatever as long as it's finally working now.

    Still wish I knew what is so freaking hard about provisioning that second card in their system.
     
  11. Apr 14, 2007 #651 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Congrats KrazyKritter on getting your cards working. It definitely is worth getting those cards working but I wished they could have done it the first time. I had the same problem getting Charter in my area to get the CCs working on my S3. They came about 5 times or so and it took one technician who knew about the S3s and CCs to finally get the cards to work.

    Leo_N, it really would be nice to have the eSATA port working on the S3 because when we record in HD, it takes up so much space and since we don't have TiVotoGo, I'm just letting the recordings take up space on my S3. :( Getting both the eSATA port and TiVotoGo working would be very nice! :D
     
  12. Apr 16, 2007 #652 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    I don't disagree on that, would be great to have both, was just saying the cablecards themselves don't have anything to do with not having the features.
     
  13. Apr 16, 2007 #653 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Totally agree Leo_N. Since the features don't depend on the CCs, why not roll them out? :rolleyes: I would love to just transfer my HD recordings onto my computer using TiVoToGo or putting it on an external eSATA drive to free up some room on my unit.
     
  14. May 3, 2007 #654 of 1052
    rnowicki

    rnowicki New Member

    40
    0
    Apr 10, 2001
    Pasadena,...
    Hi,
    I just received an offer from Charter for TV plus internet access for $28 per month. I called to ask about details, knowing it would cost more than that. The part of the conversation that stopped me cold was when I asked if the channels listed in the channel lineup as "HD Lifeline" and "Digital Lifeline" would come for free as part of either the "Expanded Basic" set or the "HDTV Digital Tier" that I do plan on ordering. This would be using a Series 3 Tivo instead of the Charter STB.

    What the gal told me was that the HD Lifeline and Digital Lifeline channels were not available to cable card subscribers, only if I got an STB would I be able to get them. This seems incorrect to me as they are not PPV channels, but normal one way digital channels.

    Here are the channels in question...

    HD Lifeline: 781-787, Fox, CBS, NBC, CW, PBS, ABC which I assume are just my normal local HD channels

    Digital Lifeline: 301-308, CSPAN2, NBC WeatherPlus, KTLA-DT2, ABC Digital Multicast, KABC-DT2 Weather

    Can anyone who lives in the area (Pasadena, Ca) please confirm that a cable card configuration will or will not receive the above channels.

    Thanks,
    Robert
     
  15. May 3, 2007 #655 of 1052
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    The 'gal' doesn't know what she is talking about. Keep calling back until you get someone who has a clue. The "HD Lifeline" will work with a cable card without having to pay for a special package. In most areas, those are just the channels that are unencrypted (local HD channels). Even the "Hi-Def Tier" and the "Hi-Def Premium" packages are supported by Charter's cable card.
     
  16. May 3, 2007 #656 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Hey Robert,

    Seriously the lady does not know what she is talking about. We have the HD Tier at home and I have my S3 which gets all the wonderful HD channels. Try talking to someone else more competent. LOL BTW, I live in Monterey Park, CA so we are pretty close. Good luck!
     
  17. May 6, 2007 #657 of 1052
    John Slider

    John Slider New Member

    48
    0
    Apr 16, 2006
    Charter tells me if I don't keep my Box and just use the cards I wont be able to access OnDemand or order Pay-Per-Views anymore, is this true? I only ask because usually they don't know what they're talking about, and when they do they just want to rack up a higher bill for me.

    Thanks,
    John
     
  18. May 6, 2007 #658 of 1052
    jdmass

    jdmass Member

    94
    0
    Dec 1, 2002
    Westborough, MA
    In this case, they are correct. Cable cards do not support OnDemand - it requires a set top box.
     
  19. May 6, 2007 #659 of 1052
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    You can still order PPV, but not ondemand. You can order PPV over the phone.
     
  20. May 14, 2007 #660 of 1052
    rnowicki

    rnowicki New Member

    40
    0
    Apr 10, 2001
    Pasadena,...
    Install is set for tomorrow afternoon during a 1-3 window. With all the info from this thread things should be pretty smooth. Hope I don't jinx myself :)

    Will post back later in the week with the results.

    Robert
     

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