Here in Madison, WI the CableCard install wasn't a problem. Guy got them in and working in no time flat (longest part was being on hold with Charter to get them hit). Getting service on the cards is a different matter. For some reason Charter is unable to get the Digital Tiers working or the HDTV tier. I can get local HDs and thats it. Some of our channels (all?) are simulcast in digital, and I get those as digital... so its not a technical issue just a problem on the customer service end (surprise, surprise).