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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Oct 12, 2006 #441 of 1052
    shortspecialbus

    shortspecialbus New Member

    18
    0
    Oct 9, 2006
    I live in Madison, WI.

    The cable guy came out today and we did the cable cards. He had never done cable cards before, but was game to try them out in the tivo. It took about 15 minutes after giving the pairing information to dispatch for the cards to receive all of the channels on card 1, but card 2 was almost instantaneous.

    Everything seems to be working fine now. I'm just hoping I don't lose any channels, but I don't expect any problems.

    The only hassle was convincing the sales reps to allow a tech to bring out the cable cards. 3 different sales reps and 2 tech guys swore up and down that their cable cards only worked with charter media and that the TiVo only works with sattelite TV. No words on my part would convince them otherwise, much less that the FCC said they'd have to give me the cards.. Eventually some technical supervisor called me from Michigan and I explained everything to him, and he was fine with it. He already knew they would work in the TiVo and seemed annoyed that the sales people and the tech people wouldn't agree.

    He did state maybe they're trained that way so that people don't call up when their TiVo doesn't work or something. At any rate, he was cool and had no problems authorizing the cards, and will probably call back tonight because he's curious to see how it went.
     
  2. Oct 12, 2006 #442 of 1052
    rickh710

    rickh710 New Member

    4
    0
    Sep 23, 2006
    I had the same thing happen to me last night. rebooted and got the CableCard Diagnostics screen. Cleared it out, then couldn't get a channel on either tuner. Channels came back less than a minute later.

    Anyone in Altadena/Pasadena able to tune into Logo on 680? Still getting the "call to authorize" screen on that channel, but I haven't escalated it yet.
     
  3. Oct 12, 2006 #443 of 1052
    octomonkee

    octomonkee New Member

    20
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    Sep 21, 2006
    It is my understanding that Logo is part of the Showtime premium package. If you're paying for Showtime, then you should get it. If not, then no-go.
     
  4. Oct 12, 2006 #444 of 1052
    Hayzer

    Hayzer New Member

    3
    0
    Oct 10, 2006
    Oshkosh, WI
    :D Update from Oshkosh. Charter was here yesterday installed all (3) cards 2 for S3 and One for TV and all worked!!!!! Tech was here for a total of 45min. Best experience I have ever had with Charter. The S3 is work like a charm !!!
     
  5. Oct 13, 2006 #445 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    D'oh! One of my cards went bad. Yesterday morning I had a look at the TV and got the "Updating firmware" screen of death. Came back last night and it was still there. I fiddled around with the cards, rebooted, etc. Nothing helped. Technician coming Sunday. Ugh.
     
  6. Oct 13, 2006 #446 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Sorry to hear that ChuckyBox, good luck with it on Sunday. Hope everything will work out well. How is the other card doing? Are you getting all the channels, but only on that one card?
     
  7. Oct 13, 2006 #447 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    Yeah, I yanked the bum card (#1) and stuck #2 in it's slot, leaving #2 empty. I've heard that changing slots doesn't work, but it works for me -- everything is coming in fine on that card. I tried the bad card in slot #2, but got the same result with it there. So I yanked it. But guess what? The TiVo still works in dual-tuner mode. One tuner gets everything, and the other gets all the non-digital stuff. That's not supposed to happen, either. Anyway, I've just got to make sure that my upcoming digital recordings get tuner #1. There aren't many, so I'll probably just manually record something on #2 during that time to make sure it isn't available when the automatic recording kicks in.
     
  8. Oct 13, 2006 #448 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    That is very odd. I can't get dual tuner when I only have one card in. You are one very lucky man! :) Best of luck to you on the other CC. Hopefully you'll get that one working as well.

     
  9. Oct 13, 2006 #449 of 1052
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    If you rerun Guided Setup, you'll go back to single tuner. Both tuners are going to work to tune RF regardless of how many cablecards you have. But, as you've discovered, it doesn't work real well if it decides to record encrypted digital video on the tuner that doesn't have the cablecard attached to it.
     
  10. Oct 13, 2006 #450 of 1052
    GA_HiDef

    GA_HiDef New Member

    17
    0
    Oct 3, 2006
    I just got confirmation that my S3 is being delivered from OnlyGPS (dot) com on Monday. I'm ready to start the process. There are some encouraging messages here and some not so encouraging. I've been bugging Charter for a DVR for 6 weeks since I moved. They tell me that there aren't any in GA, SC, NC and VA. I'm not sure whether to believe that or not. They must be in the process of switching to the SA box, since I have a non-DVR Motorola at the moment. It looks just like the DVR I had for Comcast when I was in Dunwoody.

    I'll be on the phone to Charter tomorrow to get cable cards scheduled.

    If anyone else in the area has any experience, please let me know. I'll report on the status of the install as it goes.

    Regards,
    Robert
     
  11. Oct 13, 2006 #451 of 1052
    Danny Andrews

    Danny Andrews New Member

    12
    0
    Feb 12, 2004
    Anderson,S.C.
    Robert, make sure they put a BIG red note on your order that you need 2 cards. I ordered mine over a week ago and made sure they knew I needed two. The next day I took my extra cable box back to the cable company. I had the lady check my account for the CC and she said yes, 2 cards. They were supposed to be installed today. Well, the guy called on his way and I asked if he had 2. Nope, only 1. He said I would have to reschedule.
    CSR said go to local office and pick them up. Tried, but no go. Charter said their policy.
    They did say they would find someone to install them tomorrow and I wouldn't have to pay for install.
    I did notice at the local office they had a Moto DVR with Moxi on display and when I first called about the CC they tried to get me to order one of these.
     
  12. Oct 13, 2006 #452 of 1052
    mikatc

    mikatc New Member

    32
    0
    Oct 13, 2006
    Cable cards are a poor technology that we are sadly saddled with!
     
  13. Oct 14, 2006 #453 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Danny, tell them to stick that Moxi box in their you-know-where! LOL You do need to hound them with the CCs. Just tell them to always bring extras because they never know when they would need them. Is this their first CC install on an S3? Make sure they read the instructions that the TiVo supplies to the cable installer. Try to make them go with those instructions, but the most important thing is for them to bring more than 2 CCs just in case something is wrong (knock on wood) with one or even both CCs. I've had that happen over the course of my entire Charter CC experience and the last one, the guys came with about 6. If one didn't work, then they swapped that one out which was exactly what they did because I ended up getting the Firmware Updating screen of death (FUSOD). :) Good luck though Danny. :D
     
  14. Oct 14, 2006 #454 of 1052
    djheini

    djheini New Member

    679
    0
    Jul 26, 2002
    Bedford, NH
    Well, I now have my Series3 working (mostly) with Charter. Here's my story for anyone who cares:

    We moved into a new apt. last weekend, so the TiVo S3 had been sitting in my old living room teasing me for almost 2 weeks. Finally, this past Monday was our install date, and the installer came with the CableCARDs to hook up our house for cable/internet. When it came to the Series3, we got the Updating Firmware screen. After about 15 minutes the installer was getting annoyed and decided to unplug the TiVo to reboot it and try again. After the TiVo came back up, we got the CCs installed and authorized, and found that no digital channels except the HD locals came in. Quite a bummer. The installer said that it just needed some time to get synced up, and he left. That evening, the channels still weren't showing up, so I called Charter. The phone rep said that the installer hadn't closed out the work order and that was why the channels weren't coming in. So she said she'd close the work order and the channels would work in half an hour.

    Fast forward to Wednesday. The channels still aren't working, so I called Charter again, and the phone rep tried hitting the CCs to no avail. So he scheduled a truck roll for 12-8 today. SInce I had to work, I had the rep put instructions to call me 1/2 hour before in the ticket. I luckily decided to leave work early today, and when I got home at 12:30, the Charter tech was there. So he came in, tried fiddling with the cards, putting the cards in the TV, etc. Those didn't seem to work, so he got in the phone with the head-end, and they worked on the problem via Nextel. Long story short, they got everything working on CableCARD 1 and everything on CableCARD 2 works except Universal HD and TNTHD, which both work for a second and then come up as unauthorized. They said that the head end was having intermittent problems with this, and they were working on it. The tech stayed here for half an hour to see if it got working (and we watched half of an ep of Law and Order on TNTHD), and ended up leaving at 3 with the channels still not working. So hopefully it'll be all set tomorrow morning, but if not, I still have most of the channels, and all the ones that are really important.
     
  15. Oct 14, 2006 #455 of 1052
    jdmass

    jdmass Member

    94
    0
    Dec 1, 2002
    Westborough, MA
    djheini,

    It sounds like you are having very similar problems to the ones that I wrote about earlier in this thread. I am in Westboro, so we are served by the same Charter branch. I was given the same bs line about "closing the work order" and also had the exact problem you describe on Universal HD and TNTHD (as well as a few other stations).

    The problem turned out to be incorrect authorization codes on my account. The "dispatch" office handles this and, according to the person I spoke to at the head end, there are different codes for cablecards than for set top boxes, and the dispatch people they often aren't aware of this.

    Unfortunately with Charter phone support, they seem to have an aversion to actually trying to solve problems -- their goal is just get you off the phone. It is almost impossible to get to talk to anyone who can actually help troubleshoot the problem. It is likely they will want to schedule a truck roll. I would suggest trying to get someone to have dispatch recheck the codes and have them reset everything (not just hit the cards).

    Good luck!
     
  16. Oct 14, 2006 #456 of 1052
    Danny Andrews

    Danny Andrews New Member

    12
    0
    Feb 12, 2004
    Anderson,S.C.
    Thamks Cotton, I should have thought of telling them to bring several CCs, but I didn't. Luckily both cards were good today and it was a breeze. All of my channels seem to be there and no problems so far. I wish everyone else the same luck.
     
  17. Oct 14, 2006 #457 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Do you have tnt hi def?
    Thanks
     
  18. Oct 14, 2006 #458 of 1052
    Boot

    Boot to the head TCF Club

    10,369
    2
    Mar 15, 2000
    Central MA
    I had my Charter install scheduled for today. I was completely prepared - I printed out every instructional post I could find, wired up the Tivo, ran through guided setup... I was sure that I had prepared myself for every possible issue.

    The tech never showed up. :mad:
     
  19. Oct 14, 2006 #459 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Hey Danny,

    I'm so happy to hear that your installation went without a hitch. I hope all your channels are in good working order. :)
     
  20. Oct 14, 2006 #460 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Oh man! As much as you can prepare for the installation, it's a whole other ballgame with the techs themselves. Good luck next time Boot! :)
     

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