Hey marclee, vent all you want. We've all had our problems with Charter. I just can't believe all the frustrations you went through with them even before you had the S3. However, Charter is working on the CC issue and it is on their end so at least you can feel happy about that. Now, being from a rural area, I don't know. You can always tell them to contact the tech supervisors here in So Cal and they might be able to help if the CCs don't work. Let's hope that yours will work. Good luck on your install on the 13th and welcome to the family!